Title: key validation failed
Last modified: October 11, 2024

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# key validation failed

 *  [joop1](https://wordpress.org/support/users/joop1/)
 * (@joop1)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/key-validation-failed-2/)
 * I am getting this error and can’t send mails
 * [2024-10-11T11:14:22.475208+00:00] mss.ERROR: key-validation.failed {“http_code”:
   403,”home_url”:”[https://www.noorderzon010.nl&#8221](https://www.noorderzon010.nl&#8221);,”
   key_type”:”premium”} {“free_plugin_version”:”5.3.0″,”premium_plugin_version”:”
   premium not installed”}
 * Any help will be appreciated.
 * Joop1
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fkey-validation-failed-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Consulte On](https://wordpress.org/support/users/consulteon/)
 * (@consulteon)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/key-validation-failed-2/#post-18080283)
 * Sua chave não é válida
 * Erro ao validar a chave do Serviço de Envio do MailPoet, tente novamente mais
   tarde (Entre em contato com o suporte de hospedagem para verificar a conexão 
   entre seu servidor e [https://bridge.mailpoet.com](https://bridge.mailpoet.com)).
 * Erro ao validar a chave Premium, tente novamente mais tarde (Entre em contato
   com o suporte de hospedagem para verificar a conexão entre seu servidor e [https://bridge.mailpoet.com](https://bridge.mailpoet.com))
 *  Plugin Support [Lynn J.a11n](https://wordpress.org/support/users/lynnjat7/)
 * (@lynnjat7)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/key-validation-failed-2/#post-18091610)
 * Hi [@joop1](https://wordpress.org/support/users/joop1/),
 * If you are running one of our Free or Starter plans, and do not have a Premium
   key or the Premium plugin installed, then you will see this error in the MailPoet
   log files. It only indicates that no premium key has been found, however, you
   should still be able to use the base plugin and send outgoing email.
 * Some things to check:
    - a free plan has a subscriber limit, this might be 500 for a Free plan, or 
      1000 for a legacy Starter plan. If you are over the subscriber limit, sending
      will be halted.
    - Unlike other sending services, MailPoet monitors your sending for spam reports(
      which come directly from your subscribers) and bounces. If these numbers are
      too high, we temporarily pause sending so we can help you sort out the issues
      with your list. This ensures maximum deliverability as your list is clean 
      and in good shape, and protects your reputation online from being blacklisted.
      If your sending service has been temporarily paused like this, you should 
      see a warning/error message at the top of your Send With page, and you should
      have received an email notifying you of the suspension. You can raise a ticket
      with us (use the presales form if necessary) to have service restored.
    -  if you are not actually using the MailPoet sending service (i.e. you have
      indicated “other” on your MailPoet > settings > send with tab), then there
      is most likely an issue with that third party sending service. Please reach
      out to that sender to make sure you are using the correct settings to use 
      their service, and your account with them is functional and set up correctly.
    - you might also have other configuration issues such as a domain that is not
      yet validated, or cron issues. More on those here: [https://kb.mailpoet.com/article/231-sending-does-not-work](https://kb.mailpoet.com/article/231-sending-does-not-work)
 * Please work through this list and see if that resolves your sending issues.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘key validation failed’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
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## Tags

 * [não funciona](https://wordpress.org/support/topic-tag/nao-funciona/)

 * 2 replies
 * 3 participants
 * Last reply from: [Lynn J.a11n](https://wordpress.org/support/users/lynnjat7/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/key-validation-failed-2/#post-18091610)
 * Status: not resolved