Title: Klarna technical error
Last modified: September 22, 2021

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# Klarna technical error

 *  Resolved [yandoos](https://wordpress.org/support/users/yandoos/)
 * (@yandoos)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/klarna-technical-error/)
 * Hello
 * I have an issue with Klarna on mobile devices. It seems customers cannot checkout
   using Klarna on mobiles as payments do not go through and the following error
   displays “Oops something went wrong! Unfortunately there has been a technical
   error please use an alternative payment method.” This only seems to happen on
   mobile devices, it works on computers.
 * Any ideas on how to resolve this please?
    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/klarna-technical-error/#post-14898393)
 * Hi [@yandoos](https://wordpress.org/support/users/yandoos/),
 * Login to your Stripe.com account and click Developers > Logs. What do the logs
   say for one of the Klarna payments that failed for a mobile device?
 * The code in the plugin is no different between mobile or desktop.
 * Kind Regards,
 *  Thread Starter [yandoos](https://wordpress.org/support/users/yandoos/)
 * (@yandoos)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/klarna-technical-error/#post-14902159)
 * There are no fail logs in Stripe. I spoke with Stripe support and they say it’s
   not getting far enough to even be logged.
 * I do have woocommerce logs though if that’s any good?
    I don’t think the woocommerce
   logs are showing failures either. :S
    -  This reply was modified 4 years, 8 months ago by [yandoos](https://wordpress.org/support/users/yandoos/).
    -  This reply was modified 4 years, 8 months ago by [yandoos](https://wordpress.org/support/users/yandoos/).
 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/klarna-technical-error/#post-14902455)
 * Hi [@yandoos](https://wordpress.org/support/users/yandoos/),
 * That error message would indicate the error is coming from the WordPress backend
   and not a client side error from Stripe. What do the WooCommerce logs say?
 * The plugin makes no distinction between a mobile device or a desktop etc. Do 
   you have a testing site where this can be re-created?
 * Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Klarna technical error’ is closed to new replies.

 * ![](https://ps.w.org/woo-stripe-payment/assets/icon-256x256.png?rev=2611337)
 * [Payment Plugins for Stripe WooCommerce](https://wordpress.org/plugins/woo-stripe-payment/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-stripe-payment/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-stripe-payment/unresolved/)
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## Tags

 * [klarna](https://wordpress.org/support/topic-tag/klarna/)

 * 3 replies
 * 2 participants
 * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/klarna-technical-error/#post-14902455)
 * Status: resolved