Title: Knowledge Base issues v3(shortcodes, editing, auto-refresh, debug logs
Last modified: March 13, 2026

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# Knowledge Base issues v3(shortcodes, editing, auto-refresh, debug logs

 *  Resolved [kovacev](https://wordpress.org/support/users/kovacev/)
 * (@kovacev)
 * [3 months ago](https://wordpress.org/support/topic/knowledge-base-issues-v3shortcodes-editing-auto-refresh-debug-logs/)
 * Hello MxChat team,
 * I noticed several issues in **MxChat Basic v3** that were not present in version
   2. These affect Knowledge Base usability:
 * **1. Shortcodes and HTML in WordPress Content**
    - Some pages use shortcodes for dynamic content (e.g., shipping prices).
    - After importing via “WordPress Content”, **shortcode output and HTML formatting(
      like bold text) are lost**.
    - Suggestion: either parse shortcodes or preserve HTML/shortcodes in stored 
      content.
 * **2. Knowledge Base editing**
    - In v2, entries could be manually edited.
    - In v3, entries added via “DIRECT CONTENT” **cannot be edited**, only deleted.
    - Editing is essential for correcting or updating content without deleting the
      entire entry.
 * **3. DIRECT URL content refresh**
    - Unclear whether entries added via “DIRECT URL” **automatically refresh** when
      the source page changes.
    - If not, admins must manually delete and re-import, which is impractical and
      consumes additional tokens.
    - Suggestion: implement automatic refresh for URL-based entries.
 * **4. Debug logs in production**
    - Even with logging disabled, debug messages are written to `error_log`, flooding
      global logs.
    - Suggestion: in production, either **comment out debug error_log calls** or
      wrap them in a debug condition. Example:
 * if ($debug_enabled) {
   error_log(…);}
 * These improvements would significantly improve usability and maintainability.
   Thank you for your time and consideration.
   I tried to provide a more detailed
   description in another ticket, but it was marked as spam. This is a shorter version
   containing the key points.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fknowledge-base-issues-v3shortcodes-editing-auto-refresh-debug-logs%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [3 months ago](https://wordpress.org/support/topic/knowledge-base-issues-v3shortcodes-editing-auto-refresh-debug-logs/#post-18851097)
 * hi [@kovacev](https://wordpress.org/support/users/kovacev/),
 * thanks for bring these up! Some answers below:
    1. I will review the shortcode behavior. One note on this, I saw your original 
       post which included that this may be dynamic content. The WordPress import option
       has never been able to include dynamic content because of how it retrieves the
       content. Only sitemap and URL submission can embed dynamic because because it
       actually renders the page before scraping.
    2. editing knowledge database entries was removed when we introduced data chunking.
       It added a lot of complexity and chunking seemed more important. I will review
       and see about bringing the edit feature back.
    3. Submitting a URL and then turning auto sync on will automatically update the
       content if the URL was from your WordPress website and not an external source.
       Its able to pair it and detect changes via the wordpress page/post update.
    4. I will review and remove. Apologies for that!
 * thanks,
 * maxwell
 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/knowledge-base-issues-v3shortcodes-editing-auto-refresh-debug-logs/#post-18854048)
 * Hi [@kovacev](https://wordpress.org/support/users/kovacev/),
 * Debug logs were removed in the recent update. Reviewing the edit request to be
   included in the next update.
 * Thanks again,
 * Maxwell
 *  Thread Starter [kovacev](https://wordpress.org/support/users/kovacev/)
 * (@kovacev)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/knowledge-base-issues-v3shortcodes-editing-auto-refresh-debug-logs/#post-18855526)
 * thank you very much!
 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/knowledge-base-issues-v3shortcodes-editing-auto-refresh-debug-logs/#post-18857747)
 * hi [@kovacev](https://wordpress.org/support/users/kovacev/),
 * Knowledge database editing will be released again in the next version. Likely
   coming this sunday. Ill keep you posted.
 * Thanks,
 * Maxwell

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 7 replies
 * 2 participants
 * Last reply from: [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * Last activity: [2 months, 3 weeks ago](https://wordpress.org/support/topic/knowledge-base-issues-v3shortcodes-editing-auto-refresh-debug-logs/#post-18857747)
 * Status: resolved