Title: Lacking Support
Last modified: September 3, 2016

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# Lacking Support

 *  [improve21](https://wordpress.org/support/users/improve21/)
 * (@improve21)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/lacking-support-1/)
 * I am using a theme which recommended Contact Form 7, so I thought I would try
   it. However, it’s not very user friendly, and I have had to play around endlessly“
   guessing” what this means and that means. The documentation is sparse and not
   easy to make sense of.
 * I did ask for help with a short piece of code, and all I was given was a link
   to the documentation file. Writing back stating I didn’t understand it and just
   wanted to know what to put in one section… well I got crickets. I don’t feel 
   the developer is interested (or maybe is too busy) in engaging with users. A 
   good plugin is important, but the support is just as important.
 * Whether the program, once set up properly, works well, I can’t comment on. But
   the lack of support I received lets it down, as I was left hanging. I’ve moved
   to another contact form plugin.

The topic ‘Lacking Support’ is closed to new replies.

 * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255)
 * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [improve21](https://wordpress.org/support/users/improve21/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/lacking-support-1/)