Title: Loading…. Last modified: July 13, 2023 --- # Loading…. * Resolved [eschooling](https://wordpress.org/support/users/eschooling/) * (@eschooling) * [2 years, 10 months ago](https://wordpress.org/support/topic/laoding/) * I install the plugin and i make all the necessary things to upload the products i have but when i click on the plugin settings it is always on loading procedure and i can not see any settings and etc. * Why this is happening? maybe this is still on uploading products? i have 12,000 products. * Can u please tell me what is going on? - This topic was modified 2 years, 10 months ago by [eschooling](https://wordpress.org/support/users/eschooling/). Viewing 7 replies - 1 through 7 (of 7 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 10 months ago](https://wordpress.org/support/topic/laoding/#post-16895353) * Hello [@eschooling](https://wordpress.org/support/users/eschooling/), Sorry to hear you’re having trouble with the plugin settings.Could you please attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like [https://gist.github.com/](https://gist.github.com/). It’s also worth checking if there are any fatal/plugin related error logs from `WooCommerce > Status > Logs`. You can use the drop-down menu to search for the words “fatal” and “Google”. This will filter the list to the errors we want instead of checking each file. :‎)Look forward to hearing back from you. * Thread Starter [eschooling](https://wordpress.org/support/users/eschooling/) * (@eschooling) * [2 years, 10 months ago](https://wordpress.org/support/topic/laoding/#post-16895421) * Thank you very much for your answer. * Can you please provide me an email to send you the details? - This reply was modified 2 years, 10 months ago by [eschooling](https://wordpress.org/support/users/eschooling/). * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 10 months ago](https://wordpress.org/support/topic/laoding/#post-16897962) * Hello [@eschooling](https://wordpress.org/support/users/eschooling/) * You can copy and paste your reply right here, or use [https://gist.github.com/](https://gist.github.com/) to paste your reply and then send us the link. If you prefer not to share your reply publicly, feel free to use [https://1ty.me/](https://1ty.me/) or [https://quickforget.com/](https://quickforget.com/) instead. * If you’d like, you can also [submit a support request](https://woocommerce.com/my-account/create-a-ticket/) so we can delve deeper into your issue. * I hope this helps! If you have any other questions, feel free to ask. * Thanks! * Thread Starter [eschooling](https://wordpress.org/support/users/eschooling/) * (@eschooling) * [2 years, 10 months ago](https://wordpress.org/support/topic/laoding/#post-16898170) * Thanks again for the fast reply.i believe the problem is that the plugin is connected to other google merchant account i did before and i deleted also. * Now i install again the plugin and i make a new gmc account but the plugin has the old settings. * Here the logs: * 2023-07-14T06:38:20+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\ DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: `POST https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/ 493500186/reports/search` resulted in a `401 Unauthorized` response: {“error”:{“ code”: 401,“message”: “User cannot access account 493500186”,“errors”: [{” (truncated…) * The account i have now is not this. So i believe thats why i see the “always” loading icon appears and nothing more. * So what do i have to do in order to make the plugin conneccting to the right account? * Also here is the system report * ```wp-block-code WordPress Environment WordPress address (URL): https://www.e-schooling.gr Site address (URL): https://www.e-schooling.gr WC Version: 7.8.2 REST API Version: 7.8.2 WC Blocks Version: 10.2.4 Action Scheduler Version: 3.5.4 Log Directory Writable: WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: – Language: el External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 6000 cURL Version: 7.85.0 OpenSSL/3.0.9 SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: fsockopen/cURL: SoapClient: DOMDocument: GZip: Multibyte String: Remote Post: Remote Get: Database WC Database Version: 7.8.2 WC Database Prefix: eschooling1234_ Total Database Size: 728.70MB Database Data Size: 565.97MB Database Index Size: 162.73MB eschooling1234_woocommerce_sessions: Data: 3.02MB + Index: 0.05MB + Engine InnoDB eschooling1234_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB eschooling1234_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB eschooling1234_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB eschooling1234_woocommerce_order_items: Data: 3.52MB + Index: 0.52MB + Engine InnoDB eschooling1234_woocommerce_order_itemmeta: Data: 16.55MB + Index: 13.03MB + Engine InnoDB eschooling1234_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB eschooling1234_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB eschooling1234_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB eschooling1234_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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Index: 0.03MB + Engine InnoDB eschooling1234_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts 3d-flip-book: 1 acf-field: 1 acf-field-group: 1 acs_courier_gr_list: 27 attachment: 31370 bc_x1379_op_type: 16 br_filters_group: 2 br_product_filter: 1 carousels: 2 custom_css: 2 cwginstocknotifier: 302 dflip: 2 et_body_layout: 16 et_footer_layout: 2 et_header_layout: 2 et_pb_layout: 15 et_tb_item: 2 et_template: 34 et_theme_builder: 3 groovy_menu_preset: 1 is_search_form: 1 nav_menu_item: 160 oembed_cache: 92 page: 26 post: 117 product: 15992 revision: 5 sa_slider: 2 shop_coupon: 11 shop_order: 5811 shop_order_refund: 3 soliloquy: 1 sp_wp_carousel: 1 vg_gateway_condition: 1 wafs: 1 wc_whsm: 1 wcpcsu-custom-post: 1 wcpf_item: 12 wp_global_styles: 1 wp_igsp_gallery: 1 wp_navigation: 1 wpdmpro: 1 wpforms: 1 wpmm_theme: 4 yith-wcbm-badge: 4 Security Secure connection (HTTPS): Hide errors from visitors: Active Plugins (40) FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.25.0 The SEO Framework: by The SEO Framework Team – 4.2.8 Classic Editor: by WordPress Contributors – 1.6.3 Clever Point for WooCommerce: by Clever Point – 1.0.7 Code Snippets: by Code Snippets Pro – 3.4.2 Custom Payment Gateways for WooCommerce: by Imaginate Solutions – 1.7.0 Customer Reviews for WooCommerce: by CusRev – 5.31.1 Facebook for WooCommerce: by Facebook – 3.0.28 Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5 Google Listings and Ads: by WooCommerce – 2.4.11 Health Check & Troubleshooting: by Η κοινότητα WordPress.org – 1.6.0 WooCommerce Load More Products: by BeRocket – 1.1.9.9 Loco Translate: by Tim Whitlock – 2.6.4 Longer Permalinks: by Giannis Economou – 1.28 Mashshare Share Buttons: by WPChill – 3.8.9 Max Mega Menu: by megamenu.com – 3.2.2 OBS ACS Courier: by OBS Technologies – 2.0.9 OBS Geniki Taxidromiki: by George Pittas – 2.0.4 OBS Speedex Courier: by OBS Technologies – 2.0.1 OBS Woocommerce SMS: by OBS Technologies – 1.2.6 OBS Elta Courier: by OBSTechnologies – 1.7.9 Perfect Brands for WooCommerce: by QuadLayers – 3.2.0 Redirection: by John Godley – 5.3.10 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Related Categories for WooCommerce: by WPFactory – 1.9.5 SiteGround Optimizer: by SiteGround – 7.3.3 SiteGround Security: by SiteGround – 1.4.5 Super Progressive Web Apps: by SuperPWA – 2.2.17 The SEO Framework - Extension Manager: by The SEO Framework Team – 2.6.2 Advanced Editor Tools: by Automattic – 5.9.0 Visual Term Description Editor: by Shea Bunge – 1.8.1 WooCommerce Smart COD PRO: by woosmartcod.com – 1.5.0 WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.5.4 WPC Fly Cart for WooCommerce: by WPClever – 5.5.3 Eurobank WooCommerce Payment Gateway: by Papaki – 1.8.7.1 Premmerce Permalink Manager for WooCommerce: by Premmerce – 2.3.8 WooCommerce Cost of Goods: by SkyVerge – 2.13.0 WooCommerce PayPal Payments: by WooCommerce – 2.1.0 WooCommerce: by Automattic – 7.8.2 WP Mail SMTP: by WP Mail SMTP – 3.8.0 Inactive Plugins (0) Must Use Plugins (1) Health Check Troubleshooting Mode: by – 1.9.0 Settings API Enabled: – Force SSL: Currency: EUR (€) Currency Position: right_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #399 - /shop/ Cart: Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #12 - /my-account/ Terms and conditions: Page not set Theme Name: Divi Version: 4.21.1 Author URL: http://www.elegantthemes.com Child Theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: Templates Overrides: – WooCommerce PayPal Payments Onboarded: Shop country code: GR WooCommerce currency supported: Advanced Card Processing available in country: – Pay Later messaging available in country: – Webhook status: Vault enabled: Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: Tracking enabled: – Admin Enabled Features: activity-panels analytics product-block-editor coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: core-profiler minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: Next scheduled: 2023-07-15 19:42:08 +03:00 Options: Notes: 22 Onboarding: completed Action Scheduler Complete: 6,715 Oldest: 2023-06-14 14:05:24 +0300 Newest: 2023-07-16 07:55:16 +0300 Failed: 364 Oldest: 2023-02-17 09:16:23 +0200 Newest: 2023-06-21 06:51:06 +0300 Pending: 4 Oldest: 2023-07-16 14:46:41 +0300 Newest: 2023-07-18 09:05:41 +0300 Status report information Generated at: 2023-07-16 10:57:38 +03:00 ` ``` * Thanks again! * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 10 months ago](https://wordpress.org/support/topic/laoding/#post-16901270) * Hello [@eschooling](https://wordpress.org/support/users/eschooling/), Thank you for sharing the logs!To disconnect the previous account properly: 1. Go to [https://e-schooling.gr/wp-admin/admin.php?page=connection-test-admin-page](https://e-schooling.gr/wp-admin/admin.php?page=connection-test-admin-page) 2. Under Merchant Center, click **MC Disconnect** 3. Under Google Account, click **Disconnect Google Account** 4. Under Jetpack, click **Disconnect Jetpack** * Next, go to **Marketing > Google Listings & Ads** and set up the connection again.:‎) Let us know how it goes! * Thread Starter [eschooling](https://wordpress.org/support/users/eschooling/) * (@eschooling) * [2 years, 10 months ago](https://wordpress.org/support/topic/laoding/#post-16906079) * Thanks guys this solved the issue * Problem solved! * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 10 months ago](https://wordpress.org/support/topic/laoding/#post-16908259) * Hi [@eschooling](https://wordpress.org/support/users/eschooling/) * I’m glad we were able to help! I’ll be marking the thread as solved for now, but feel free to [open a new one](https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0) if you have any other questions. * Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a [review or feedback](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/#new-post). Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support. * Thanks! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Loading….’ is closed to new replies. * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988) * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/) * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/) * 7 replies * 3 participants * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/laoding/#post-16908259) * Status: resolved