Title: Large Orders not processing properly
Last modified: March 25, 2021

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# Large Orders not processing properly

 *  [creativeimpact](https://wordpress.org/support/users/billygunn111/)
 * (@billygunn111)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/large-orders-not-processing-properly/)
 * We are noticing on our website on very large orders of lots of items 20+ are 
   taking a while to go through and sometimes not processing properly.
 * We can see the order in woocommerce orders and we are getting paid, but the customer
   does not get the email order notification and it does not look like it is reducing
   stock levels and the st_gateway_ fields are not being generated on completion
   like the rest.
 * The pattern is very large orders with lots on items being purchased, which is
   concerning. 99% orders fine, just large orders.
 * We have Woocommerce Version 5.1.0 & Trust Payments Version 3.0.3
 * Are there any known issues?
    -  This topic was modified 5 years, 2 months ago by [creativeimpact](https://wordpress.org/support/users/billygunn111/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [creativeimpact](https://wordpress.org/support/users/billygunn111/)
 * (@billygunn111)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/large-orders-not-processing-properly/#post-14235663)
 * Is the latest WordPress compatible or have any known issues? should I revert?
   What Woocommerce version was the plugin tested to?
 * Could it be memory, php? we are running a very fast server and settings. thanks
   in advance.
    -  This reply was modified 5 years, 2 months ago by [creativeimpact](https://wordpress.org/support/users/billygunn111/).
 *  Plugin Author [Josh Bedford](https://wordpress.org/support/users/joshbedford/)
 * (@joshbedford)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/large-orders-not-processing-properly/#post-14248880)
 * Hi [@billygunn111](https://wordpress.org/support/users/billygunn111/), there 
   are no known compatibility issues with what you’ve described.
 * Do you have any other payment gateways enabled and if so have you determined 
   whether the issue is present there also? This would help point to whether it 
   is a memory/timeout issue (it sounds like it might be but I don’t like to assume!)
 * Finally, if you have a staging server please feel free to set us up with test
   credentials and send us an email to [support@illustrate.digital](https://wordpress.org/support/topic/large-orders-not-processing-properly/support@illustrate.digital?output_format=md)
   and we’ll take a look asap.
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Large Orders not processing properly’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/secure-trading-gateway-for-woocommerce_d4adba.
   svg)
 * [Trust Payments Gateway for WooCommerce](https://wordpress.org/plugins/secure-trading-gateway-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/secure-trading-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/secure-trading-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/secure-trading-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/secure-trading-gateway-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Josh Bedford](https://wordpress.org/support/users/joshbedford/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/large-orders-not-processing-properly/#post-14248880)
 * Status: not resolved