Title: Latest error: Error while connecting: Empty reply from server (#52)
Last modified: November 26, 2019

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# Latest error: Error while connecting: Empty reply from server (#52)

 *  Resolved Anonymous User
 * (@anonymized-17679172)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/latest-error-error-while-connecting-empty-reply-from-server-52/)
 * Hi,
    I’ve encountered multiple times an annoying error when I’m trying to optimize
   images with your plugin. Sometimes, optimization fails with the following message`
   Latest error: Error while connecting: Empty reply from server (#52)` I’ve noticed
   that only images heavier than 400 kB are affected by this error and I don’t recognize
   where it’s generated. My website is also unreachable when I’m trying to optimize
   those images, so I thought it’s related to my server configuration. I’m on a 
   WordPress installation created by a third party service, so I don’t know I can
   change something on my configuration, anyway any suggestion is appreciated.
 * Thanks for the attention, best regards
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flatest-error-error-while-connecting-empty-reply-from-server-52%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [TinyPNG](https://wordpress.org/support/users/tinypng/)
 * (@tinypng)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/latest-error-error-while-connecting-empty-reply-from-server-52/#post-12180374)
 * Hi @soniclegacy,
 * Does this happen consistently with the same image? If so, would you be able to
   share the image? You can also send it privately to [support@tinypng.com](https://wordpress.org/support/topic/latest-error-error-while-connecting-empty-reply-from-server-52/support@tinypng.com?output_format=md)
 * If you retry a failed image does it work? If so, it could indicate a temporary
   connection issue.
 * If possible, I’d like some more details. Could you share the output of “phpinfo”
   with us? You can generate this report with a plugin like this: [https://wordpress.org/plugins/wp-serverinfo/](https://wordpress.org/plugins/wp-serverinfo/)
   
   After you installed the plugin go to WP-Admin -> Dashboard -> WP-ServerInfo and
   click “Display PHP information”. You can send this report privately to [support@tinypng.com](https://wordpress.org/support/topic/latest-error-error-while-connecting-empty-reply-from-server-52/support@tinypng.com?output_format=md)
 *  Thread Starter Anonymous User
 * (@anonymized-17679172)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/latest-error-error-while-connecting-empty-reply-from-server-52/#post-12182448)
 * Thanks for the answer, I’ll contact your support email with my PHP info

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Latest error: Error while connecting: Empty reply from server (#52)’ 
is closed to new replies.

 * ![](https://ps.w.org/tiny-compress-images/assets/icon-256x256.png?rev=3448487)
 * [TinyPNG - JPEG, PNG & WebP image compression](https://wordpress.org/plugins/tiny-compress-images/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/tiny-compress-images/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: Anonymous User
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/latest-error-error-while-connecting-empty-reply-from-server-52/#post-12182448)
 * Status: resolved