Hi @awol,
If I remember correctly, you are using the pro version.
In this case I will kindly ask you to submit a support ticket on our website so we could investigate your problem easier.
This forum is for free users only.
Thread Starter
AWOL
(@awol)
Hi @creativethemeshq,
I am not using the pro version.
Hey @awol, sorry, seems I have confused you with someone else…
Could you please provide a link to your website so we could take a closer look and investigate the problem?
Thread Starter
AWOL
(@awol)
Hi @creativethemeshq,
We are not fully live yet, but you can see the issue on this page – https://sentlive.com/about-us/
The logo is way smaller than it should be, the menu should be all caps and have a white background on that row, on mobile the background to the mobile menu has gone, and several other issues. The settings in customiser are to have sticky functionality on for the bottom row with the default effect, and if I turn that off (Global Header), it shows colors etc correctly in the Customizer but not on the site, and if I turn that back on again, it again shows correctly in Customizer but not on the site. I have cleared the caches and reloaded but it still displays incorrectly on all the devices I have tried.
@awol Hello. Please check if you have a child theme that has overwritten the header.php file. If that is the case — please update the header.php file from your child theme with the actual implementation from the parent theme.
If that is not the case — please let us know and we’ll continue our investigation.
Waiting for your reply.
Thread Starter
AWOL
(@awol)
@creativethemeshq
Yes, stupid me; forgot to check when the theme updated. I will check the footer etc now as well. Problem solved. Thank you.
@awol Perfect. Great that we found the reason for this. Please keep us posted if you happen to notice any other issues.
