Title: Latest version throws an error
Last modified: September 7, 2017

---

# Latest version throws an error

 *  Resolved [ecparkin](https://wordpress.org/support/users/ecparkin/)
 * (@ecparkin)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/latest-version-throws-an-error/)
 * Hi – just installed latest version of JetPack via WP Admin plugin updates.
 * The site loads, but when I try to access my WP Admin UI, the following error 
   is shown:
 * “Warning: require_once(/home/<myuserdirredacted>/thismustbetheplace.io/wp-content/
   plugins/jetpack/_inc/lib/class.media.php): failed to open stream: No such file
   or directory in /home/<myuserdirredacted>/thismustbetheplace.io/wp-content/plugins/
   jetpack/class.jetpack.php on line 25
 * Fatal error: require_once(): Failed opening required ‘/home/<myuserdirredacted
   >/thismustbetheplace.io/wp-content/plugins/jetpack/_inc/lib/class.media.php’ (
   include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/<myuserdirredacted
   >/thismustbetheplace.io/wp-content/plugins/jetpack/class.jetpack.php on line 
   25”
 * Anyone else having issues after installing the latest version? Any suggested 
   fixes?
 * Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [ecparkin](https://wordpress.org/support/users/ecparkin/)
 * (@ecparkin)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/latest-version-throws-an-error/#post-9477745)
 * Had to FTP in, delete the JetPack directory, and reinstall. Works now.
 *  [rosco1956](https://wordpress.org/support/users/rosco1956/)
 * (@rosco1956)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/latest-version-throws-an-error/#post-9478404)
 * HI Can I be clear. Installation caused an Error 500. I had the same problem did
   you have to download the new version of Jetpack as a directory and re-install
   or did you just delete the Jetpack directory and then install the plugin?
 *  Thread Starter [ecparkin](https://wordpress.org/support/users/ecparkin/)
 * (@ecparkin)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/latest-version-throws-an-error/#post-9479624)
 * Hi – I installed via the plugin search within the WordPress admin area. I did
   not FTP the new directory up.
 *  [rosco1956](https://wordpress.org/support/users/rosco1956/)
 * (@rosco1956)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/latest-version-throws-an-error/#post-9479669)
 * Thank you for the clarification.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Latest version throws an error’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * 4 replies
 * 2 participants
 * Last reply from: [rosco1956](https://wordpress.org/support/users/rosco1956/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/latest-version-throws-an-error/#post-9479669)
 * Status: resolved