Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support karlalevelup

    (@karlalevelup)

    Hi there!

    Glad you reached out to us.

    I checked all of the prebuilt templates and the layout issues are not showing. Here’s one of my screenshots: https://share.zight.com/jkuBLDm9

    For better troubleshooting, could you confirm these details:

    • Where are your screenshots coming from? Are those from the Email Customizer preview or your actual email application?
    • If those were taken from your actual emails, what is the email application that you’re using for viewing them?

    Our emails should look good with most of the popular email applications. However, some may render emails differently. Try viewing the emails on Gmail and confirm if the issues are also there.

    Lastly, could you export your Email Customizer settings and give me a copy of the export file? This will let me import all of your settings on my website and check if there are any style settings to adjust.

    The decimal points are not controlled by our plugin. The order details are handled by WooCommerce plugin itself.

    1. Go to WooCommerce > Settings.
    2. Under the General tab, scroll down until you see the Currency options and make sure the decimal settings are correct.
    Plugin Support karlalevelup

    (@karlalevelup)

    Hi @tomenr !

    It’s been a while since I heard back from you.

    If you’re all set, I’ll mark this topic as resolved. Otherwise, let me know if you have any other concerns with this topic.

    Thread Starter tomenr

    (@tomenr)

    Hi, I apologize for my belated reply.
    Answering to your questions:

    • Where are your screenshots coming from? Are those from the Email Customizer preview or your actual email application?
      The screenshots come from the email application. This is the email we get when an order has been placed.
    • If those were taken from your actual emails, what is the email application that you’re using for viewing them?
      We actually use Mail from Mac. I forwarded the email to a gmail account and everything looks clean and perfect, as it should be.

    Do you have any suggestions?

    Thread Starter tomenr

    (@tomenr)

    Here is the email customizer setting:

    {“template”:”kadence-woomail-designer”,”options”:{“kt_woomail[new_order_subtitle]”:””,”kt_woomail[new_order_body]”:”Sie haben eine Bestellung von {customer_full_name} erhalten. \nDie Bestellung lautet wie folgt:”,”kt_woomail[cancelled_order_subtitle]”:””,”kt_woomail[cancelled_order_body]”:”Order #{order_number} from {customer_full_name} has been cancelled. \nThe order was as follows:”,”kt_woomail[customer_processing_order_subtitle]”:””,”kt_woomail[customer_processing_order_body]”:”Hello {customer_full_name},\nthank you for your order! \nWe have received your order {order_number} and will process it immediately.”,”kt_woomail[customer_completed_order_subtitle]”:””,”kt_woomail[customer_completed_order_body]”:”Hallo {customer_full_name}. Ihre letzte Bestellung {order_number} wurde abgeschlossen! Die Details Ihrer Bestellung sind unten zu Ihrer Information aufgef\u00fchrt:”,”kt_woomail[customer_refunded_order_subtitle]”:””,”kt_woomail[customer_refunded_order_switch]”:true,”kt_woomail[customer_refunded_order_body_full]”:”Hello {customer_full_name}. \nYour order on {site_title} has been partially refunded.”,”kt_woomail[customer_refunded_order_body_partial]”:”Hello {customer_full_name}. \nYour order on {site_title} has been refunded.”,”kt_woomail[customer_on_hold_order_subtitle]”:””,”kt_woomail[customer_on_hold_order_body]”:”\u00dcberweisen Sie direkt an unsere Bankverbindung.\nBitte nutzen Sie die Bestellnummer {order_number} als Verwendungszweck.\nIhre Bestellung wird erst nach Geldeingang auf unserem Konto versandt.”,”kt_woomail[customer_invoice_subtitle]”:””,”kt_woomail[customer_invoice_switch]”:false,”kt_woomail[customer_invoice_btn_switch]”:false,”kt_woomail[customer_invoice_body_paid]”:””,”kt_woomail[customer_invoice_body]”:”Es wurde eine Bestellung f\u00fcr Sie auf {site_title} erstellt. {invoice_pay_link}”,”kt_woomail[failed_order_subtitle]”:””,”kt_woomail[failed_order_body]”:”Die Zahlung f\u00fcr die Bestellung {order_number} von {customer_full_name} ist fehlgeschlagen. \nDie Bestellung lautete wie folgt:”,”kt_woomail[customer_new_account_subtitle]”:””,”kt_woomail[customer_new_account_account_section]”:true,”kt_woomail[customer_new_account_btn_switch]”:false,”kt_woomail[customer_new_account_body]”:”Thank you for creating an account with {site_title}.\nYour username is {customer_username}”,”kt_woomail[customer_note_subtitle]”:””,”kt_woomail[customer_note_body]”:”Hallo, deiner Bestellung wurde soeben eine Anmerkung hinzugef\u00fcgt:”,”kt_woomail[customer_reset_password_subtitle]”:””,”kt_woomail[customer_reset_password_btn_switch]”:true,”kt_woomail[customer_reset_password_body]”:”Someone requested a password reset for the following account:\n\nUsername: tomioenrico\n\nIf this was a mistake, just ignore this email and nothing will happen.\n\nTo reset your password, click the following button:”,”kt_woomail[email_load_template]”:”kt_full”,”kt_woomail[email_type]”:”new_order”,”kt_woomail[email_text_info]”:””,”kt_woomail[content_width]”:”746″,”kt_woomail[responsive_mode]”:true,”kt_woomail[content_inner_width]”:”724″,”kt_woomail[border_radius]”:”0″,”kt_woomail[border_width]”:”0″,”kt_woomail[border_width_right]”:”10″,”kt_woomail[border_width_bottom]”:”0 solid #ffffff !important”,”kt_woomail[border_width_left]”:”0 solid #ffffff !important”,”kt_woomail[border_color]”:”#ffffff”,”kt_woomail[shadow]”:”0″,”kt_woomail[email_padding]”:”0″,”kt_woomail[email_padding_bottom]”:”0″,”kt_woomail[header_image_link]”:true,”kt_woomail[header_image_placement]”:”inside”,”kt_woomail[header_image_align]”:”left”,”kt_woomail[header_image_maxwidth]”:”249″,”kt_woomail[header_image_background_color]”:”#ffffff”,”kt_woomail[header_image_padding_top_bottom]”:”24″,”kt_woomail[header_background_color]”:”#ffffff”,”kt_woomail[header_text_align]”:”left”,”kt_woomail[header_padding_top]”:”8″,”kt_woomail[header_padding_bottom]”:”19″,”kt_woomail[header_padding_left_right]”:”0″,”kt_woomail[heading_font_size]”:”28″,”kt_woomail[heading_line_height]”:”25″,”kt_woomail[heading_font_family]”:”helvetica”,”kt_woomail[heading_font_style]”:”normal”,”kt_woomail[heading_font_weight]”:”400″,”kt_woomail[heading_color]”:”#000000″,”kt_woomail[subtitle_fontt_info]”:””,”kt_woomail[subtitle_placement]”:”above”,”kt_woomail[subtitle_font_size]”:”20″,”kt_woomail[subtitle_line_height]”:”52″,”kt_woomail[subtitle_font_family]”:”georgia”,”kt_woomail[subtitle_font_style]”:”normal”,”kt_woomail[subtitle_font_weight]”:”400″,”kt_woomail[subtitle_color]”:”#999999″,”kt_woomail[content_padding_top]”:”0″,”kt_woomail[content_padding_bottom]”:”0″,”kt_woomail[content_padding]”:”0″,”kt_woomail[font_size]”:”14″,”kt_woomail[line_height]”:”17″,”kt_woomail[font_family]”:”helvetica”,”kt_woomail[font_weight]”:”300″,”kt_woomail[link_color]”:”#0079f2″,”kt_woomail[h2_font_size]”:”15″,”kt_woomail[h2_line_height]”:”10″,”kt_woomail[h2_padding_top]”:”5″,”kt_woomail[h2_padding_bottom]”:”0″,”kt_woomail[h2_margin_top]”:”0″,”kt_woomail[h2_margin_bottom]”:”7″,”kt_woomail[h2_font_family]”:”helvetica”,”kt_woomail[h2_font_style]”:”normal”,”kt_woomail[h2_font_weight]”:”500″,”kt_woomail[h2_text_transform]”:”none”,”kt_woomail[h2_color]”:”#000000″,”kt_woomail[h2_text_align]”:”left”,”kt_woomail[h2_style]”:”none”,”kt_woomail[h2_separator_height]”:”0″,”kt_woomail[h2_separator_style]”:”solid”,”kt_woomail[h2_separator_color]”:”#ffffff”,”kt_woomail[h3_font_info]”:””,”kt_woomail[h3_font_size]”:”15″,”kt_woomail[h3_line_height]”:”10″,”kt_woomail[h3_font_family]”:”helvetica”,”kt_woomail[h3_font_style]”:”normal”,”kt_woomail[h3_font_weight]”:”500″,”kt_woomail[h3_color]”:”#0a0a0a”,”kt_woomail[order_items_style]”:”normal”,”kt_woomail[order_items_image]”:”normal”,”kt_woomail[order_items_image_size]”:”100×50″,”kt_woomail[items_table_background_color]”:””,”kt_woomail[items_table_background_odd_color]”:””,”kt_woomail[items_table_padding]”:”6″,”kt_woomail[items_table_padding_left_right]”:”8″,”kt_woomail[items_table_border_width]”:”1″,”kt_woomail[items_table_border_color]”:”#000000″,”kt_woomail[items_table_border_style]”:”solid”,”kt_woomail[order_heading_style]”:”normal”,”kt_woomail[notes_outside_table]”:false,”kt_woomail[addresses_background_color]”:””,”kt_woomail[addresses_padding]”:”0″,”kt_woomail[addresses_border_width]”:”0″,”kt_woomail[addresses_border_color]”:”#515151″,”kt_woomail[addresses_border_style]”:”solid”,”kt_woomail[addresses_text_color]”:”#0a0a0a”,”kt_woomail[addresses_text_align]”:”left”,”kt_woomail[additional_content_enable]”:true,”kt_woomail[mobile_messaging_enable]”:true,”kt_woomail[footer_background_placement]”:”inside”,”kt_woomail[footer_background_color]”:””,”kt_woomail[footer_top_padding]”:”0″,”kt_woomail[footer_bottom_padding]”:”40″,”kt_woomail[footer_left_right_padding]”:”0″,”kt_woomail[footer_social_enable]”:false,”kt_woomail[footer_social_repeater]”:”[{\”icon_value\”:\”kt-woomail-facebook\”,\”icon_color\”:\”black\”,\”text\”:\”undefined\”,\”link\”:\”https:\/\/www.facebook.com\/smartthingsGermany\”,\”text2\”:\”undefined\”,\”image_url\”:\”\”,\”choice\”:\”customizer_repeater_icon\”,\”title\”:\”\”,\”subtitle\”:\”undefined\”,\”id\”:\”social-repeater-5afb186e6db1f\”,\”shortcode\”:\”undefined\”}]”,”kt_woomail[footer_social_title_color]”:”#353535″,”kt_woomail[footer_social_title_size]”:”20″,”kt_woomail[footer_social_title_font_family]”:”helvetica”,”kt_woomail[footer_social_title_font_weight]”:”400″,”kt_woomail[footer_social_top_padding]”:”18″,”kt_woomail[footer_social_bottom_padding]”:”42″,”kt_woomail[footer_social_border_width]”:”0″,”kt_woomail[footer_social_border_color]”:”#000000″,”kt_woomail[footer_social_border_style]”:”solid”,”kt_woomail[footer_text_align]”:”left”,”kt_woomail[footer_font_size]”:”10″,”kt_woomail[footer_font_family]”:”helvetica”,”kt_woomail[footer_font_weight]”:”400″,”kt_woomail[footer_color]”:”#0a0a0a”,”kt_woomail[footer_credit_top_padding]”:”0″,”kt_woomail[footer_credit_bottom_padding]”:”0″,”kt_woomail[btn_color]”:”#ffffff”,”kt_woomail[btn_size]”:”16″,”kt_woomail[btn_font_family]”:”helvetica”,”kt_woomail[btn_font_weight]”:”600″,”kt_woomail[btn_bg_color]”:””,”kt_woomail[btn_top_bottom_padding]”:”8″,”kt_woomail[btn_left_right_padding]”:”14″,”kt_woomail[btn_border_width]”:”0″,”kt_woomail[btn_border_radius]”:”4″,”kt_woomail[btn_border_color]”:”#dedede”,”kt_woomail[btn_text_align]”:”left”,”kt_woomail[custom_css]”:”td.address-td {\n font-style: normal;\n}\n\np.inside-quantity {\n margin: 0 0 16px;\n margin-bottom: 0;\npadding-top:10px;\n}\n\n\na[href^=\”mailto:\”]\n{ \n margin-top:-18px;\npadding-bottom:15px;\n}\n\n#template_footer_container {\nallign-text:left;\n}\n\n.product-tax {\ndisplay:none;\n}”,”kt_woomail[import_export]”:””,”kt_woomail[email_recipient]”:”[email protected]”,”woocommerce_email_header_image”:”https:\/\/www.smart-things.com\/wp-content\/uploads\/smartthings-smiley.png”,”woocommerce_email_background_color”:”#ffffff”,”woocommerce_email_text_color”:”#000000″,”woocommerce_email_body_background_color”:”#ffffff”,”woocommerce_email_footer_text”:”smart things solutions GmbH\r\nGrubm\u00fchlerfeldstr. 54\r\n82131 Gauting Germany\r\ntel +49 89 8952187-0\r\nwww.smart-things.com\r\[email protected]”,”woocommerce_new_order_settings[subject]”:”[{site_title}] New customer order ({order_number}) from {order_date}”,”woocommerce_new_order_settings[heading]”:”New customer order!”,”woocommerce_cancelled_order_settings[subject]”:”[{site_title}]: Bestellung #{order_number} wurde abgebrochen”,”woocommerce_cancelled_order_settings[heading]”:”Bestellung #{order_number} storniert”,”woocommerce_customer_processing_order_settings[subject]”:”Ihre {site_title} Bestellung wurde empfangen”,”woocommerce_customer_processing_order_settings[heading]”:”Danke f\u00fcr Ihre Bestellung!”,”woocommerce_customer_completed_order_settings[subject]”:”Your {site_title} order is now complete”,”woocommerce_customer_completed_order_settings[heading]”:” Deine Bestellung wurde fertiggestellt.”,”woocommerce_customer_refunded_order_settings[subject_full]”:”Your {site_title} order #{order_number} has been refunded”,”woocommerce_customer_refunded_order_settings[subject_partial]”:”Your {site_title} order #{order_number} has been partially refunded”,”woocommerce_customer_refunded_order_settings[heading_full]”:”Order Refunded: #{order_number}”,”woocommerce_customer_refunded_order_settings[heading_partial]”:”Partial Refund: #{order_number}”,”woocommerce_customer_on_hold_order_settings[subject]”:”Your {site_title} order has been received!”,”woocommerce_customer_on_hold_order_settings[heading]”:”We look forward to fulfilling your order soon!”,”woocommerce_customer_invoice_settings[subject]”:””,”woocommerce_customer_invoice_settings[subject_paid]”:””,”woocommerce_customer_invoice_settings[heading]”:”Invoice for order #{order_number}”,”woocommerce_customer_invoice_settings[heading_paid]”:”Thanks for your order!”,”woocommerce_failed_order_settings[subject]”:”[{site_title}] Failed order ({order_number})”,”woocommerce_failed_order_settings[heading]”:”Order #{order_number} failed”,”woocommerce_customer_new_account_settings[subject]”:”Your {site_title} account has been created!”,”woocommerce_customer_new_account_settings[heading]”:”Welcome to {site_title}”,”woocommerce_customer_note_settings[subject]”:””,”woocommerce_customer_note_settings[heading]”:””,”woocommerce_customer_reset_password_settings[subject]”:”Passwort zur\u00fccksetzen f\u00fcr {site_title}”,”woocommerce_customer_reset_password_settings[heading]”:”Anweisungen zum Zur\u00fccksetzen des Passworts”}}

    Plugin Support karlalevelup

    (@karlalevelup)

    Thanks for sending the content! However, it looked like this after import: https://share.zight.com/jkukqR6m

    Could you send the JSON file via Pastebin or Dropbox instead?

    On the other hand, I am seeing custom CSS codes. Please note that some of these will not get rendered by all email applications. Try removing those and customize the styles via our options and see if that will improve the layout for Mail apps.

    Let me know how I can assist you further with this.

Viewing 5 replies - 1 through 5 (of 5 total)

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