Title: Layout Problems
Last modified: April 29, 2025

---

# Layout Problems

 *  Resolved [tomenr](https://wordpress.org/support/users/tomenr/)
 * (@tomenr)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/layout-problems-23/)
 * I have an issue with the mail layout. In the Billing Address the mail and country
   are on the same line and they overlap and the decimal in the order number seems
   not working properly. 
   I attach two screenshots:
 * [https://snipboard.io/dwZ9Ts.jpg](https://snipboard.io/dwZ9Ts.jpg)
   [https://snipboard.io/287rSw.jpg](https://snipboard.io/287rSw.jpg)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [karlalevelup](https://wordpress.org/support/users/karlalevelup/)
 * (@karlalevelup)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/layout-problems-23/#post-18445973)
 * Hi there!
 * Glad you reached out to us.
 * I checked all of the prebuilt templates and the layout issues are not showing.
   Here’s one of my screenshots: [https://share.zight.com/jkuBLDm9](https://share.zight.com/jkuBLDm9)
 * For better troubleshooting, could you confirm these details:
    - Where are your screenshots coming from? Are those from the Email Customizer
      preview or your actual email application?
    - If those were taken from your actual emails, what is the email application
      that you’re using for viewing them?
 * Our emails should look good with most of the popular email applications. However,
   some may render emails differently. Try viewing the emails on Gmail and confirm
   if the issues are also there.
 * Lastly, could you export your Email Customizer settings and give me a copy of
   the export file? This will let me import all of your settings on my website and
   check if there are any style settings to adjust.
 * The decimal points are not controlled by our plugin. The order details are handled
   by WooCommerce plugin itself.
    1. Go to _WooCommerce > Settings_.
    2. Under the **General** tab, scroll down until you see the **Currency options**
       and make sure the decimal settings are correct.
 *  Plugin Support [karlalevelup](https://wordpress.org/support/users/karlalevelup/)
 * (@karlalevelup)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/layout-problems-23/#post-18453615)
 * Hi @tomenr !
 * It’s been a while since I heard back from you.
 * If you’re all set, I’ll mark this topic as resolved. Otherwise, let me know if
   you have any other concerns with this topic.
 *  Thread Starter [tomenr](https://wordpress.org/support/users/tomenr/)
 * (@tomenr)
 * [10 months, 4 weeks ago](https://wordpress.org/support/topic/layout-problems-23/#post-18556312)
 * Hi, I apologize for my belated reply.
   Answering to your questions:
    - Where are your screenshots coming from? Are those from the Email Customizer
      preview or your actual email application?
      The screenshots come from the email
      application. This is the email we get when an order has been placed.
    - If those were taken from your actual emails, what is the email application
      that you’re using for viewing them?
      We actually use Mail from Mac. I forwarded
      the email to a gmail account and everything looks clean and perfect, as it
      should be.
 * Do you have any suggestions?
 *  Thread Starter [tomenr](https://wordpress.org/support/users/tomenr/)
 * (@tomenr)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/layout-problems-23/#post-18567065)
 * Here is the email customizer setting:
 * {“template”:”kadence-woomail-designer”,”options”:{“kt_woomail[new_order_subtitle]”:””,”
   kt_woomail[new_order_body]”:”Sie haben eine Bestellung von {customer_full_name}
   erhalten. \nDie Bestellung lautet wie folgt:”,”kt_woomail[cancelled_order_subtitle]”:””,”
   kt_woomail[cancelled_order_body]”:”Order #{order_number} from {customer_full_name}
   has been cancelled. \nThe order was as follows:”,”kt_woomail[customer_processing_order_subtitle]”:””,”
   kt_woomail[customer_processing_order_body]”:”Hello {customer_full_name},\nthank
   you for your order! \nWe have received your order {order_number} and will process
   it immediately.”,”kt_woomail[customer_completed_order_subtitle]”:””,”kt_woomail[
   customer_completed_order_body]”:”Hallo {customer_full_name}. Ihre letzte Bestellung{
   order_number} wurde abgeschlossen! Die Details Ihrer Bestellung sind unten zu
   Ihrer Information aufgef\u00fchrt:”,”kt_woomail[customer_refunded_order_subtitle]”:””,”
   kt_woomail[customer_refunded_order_switch]”:true,”kt_woomail[customer_refunded_order_body_full]”:”
   Hello {customer_full_name}. \nYour order on {site_title} has been partially refunded.”,”
   kt_woomail[customer_refunded_order_body_partial]”:”Hello {customer_full_name}.\
   nYour order on {site_title} has been refunded.”,”kt_woomail[customer_on_hold_order_subtitle]”:””,”
   kt_woomail[customer_on_hold_order_body]”:”\u00dcberweisen Sie direkt an unsere
   Bankverbindung.\nBitte nutzen Sie die Bestellnummer {order_number} als Verwendungszweck.\
   nIhre Bestellung wird erst nach Geldeingang auf unserem Konto versandt.”,”kt_woomail[
   customer_invoice_subtitle]”:””,”kt_woomail[customer_invoice_switch]”:false,”kt_woomail[
   customer_invoice_btn_switch]”:false,”kt_woomail[customer_invoice_body_paid]”:””,”
   kt_woomail[customer_invoice_body]”:”Es wurde eine Bestellung f\u00fcr Sie auf{
   site_title} erstellt. {invoice_pay_link}”,”kt_woomail[failed_order_subtitle]”:””,”
   kt_woomail[failed_order_body]”:”Die Zahlung f\u00fcr die Bestellung {order_number}
   von {customer_full_name} ist fehlgeschlagen. \nDie Bestellung lautete wie folgt:”,”
   kt_woomail[customer_new_account_subtitle]”:””,”kt_woomail[customer_new_account_account_section]”:
   true,”kt_woomail[customer_new_account_btn_switch]”:false,”kt_woomail[customer_new_account_body]”:”
   Thank you for creating an account with {site_title}.\nYour username is {customer_username}”,”
   kt_woomail[customer_note_subtitle]”:””,”kt_woomail[customer_note_body]”:”Hallo,
   deiner Bestellung wurde soeben eine Anmerkung hinzugef\u00fcgt:”,”kt_woomail[
   customer_reset_password_subtitle]”:””,”kt_woomail[customer_reset_password_btn_switch]”:
   true,”kt_woomail[customer_reset_password_body]”:”Someone requested a password
   reset for the following account:\n\nUsername: tomioenrico\n\nIf this was a mistake,
   just ignore this email and nothing will happen.\n\nTo reset your password, click
   the following button:”,”kt_woomail[email_load_template]”:”kt_full”,”kt_woomail[
   email_type]”:”new_order”,”kt_woomail[email_text_info]”:””,”kt_woomail[content_width]”:”
   746″,”kt_woomail[responsive_mode]”:true,”kt_woomail[content_inner_width]”:”724″,”
   kt_woomail[border_radius]”:”0″,”kt_woomail[border_width]”:”0″,”kt_woomail[border_width_right]”:”
   10″,”kt_woomail[border_width_bottom]”:”0 solid #ffffff !important”,”kt_woomail[
   border_width_left]”:”0 solid #ffffff !important”,”kt_woomail[border_color]”:”#
   ffffff”,”kt_woomail[shadow]”:”0″,”kt_woomail[email_padding]”:”0″,”kt_woomail[
   email_padding_bottom]”:”0″,”kt_woomail[header_image_link]”:true,”kt_woomail[header_image_placement]”:”
   inside”,”kt_woomail[header_image_align]”:”left”,”kt_woomail[header_image_maxwidth]”:”
   249″,”kt_woomail[header_image_background_color]”:”#ffffff”,”kt_woomail[header_image_padding_top_bottom]”:”
   24″,”kt_woomail[header_background_color]”:”#ffffff”,”kt_woomail[header_text_align]”:”
   left”,”kt_woomail[header_padding_top]”:”8″,”kt_woomail[header_padding_bottom]”:”
   19″,”kt_woomail[header_padding_left_right]”:”0″,”kt_woomail[heading_font_size]”:”
   28″,”kt_woomail[heading_line_height]”:”25″,”kt_woomail[heading_font_family]”:”
   helvetica”,”kt_woomail[heading_font_style]”:”normal”,”kt_woomail[heading_font_weight]”:”
   400″,”kt_woomail[heading_color]”:”#000000″,”kt_woomail[subtitle_fontt_info]”:””,”
   kt_woomail[subtitle_placement]”:”above”,”kt_woomail[subtitle_font_size]”:”20″,”
   kt_woomail[subtitle_line_height]”:”52″,”kt_woomail[subtitle_font_family]”:”georgia”,”
   kt_woomail[subtitle_font_style]”:”normal”,”kt_woomail[subtitle_font_weight]”:”
   400″,”kt_woomail[subtitle_color]”:”#999999″,”kt_woomail[content_padding_top]”:”
   0″,”kt_woomail[content_padding_bottom]”:”0″,”kt_woomail[content_padding]”:”0″,”
   kt_woomail[font_size]”:”14″,”kt_woomail[line_height]”:”17″,”kt_woomail[font_family]”:”
   helvetica”,”kt_woomail[font_weight]”:”300″,”kt_woomail[link_color]”:”#0079f2″,”
   kt_woomail[h2_font_size]”:”15″,”kt_woomail[h2_line_height]”:”10″,”kt_woomail[
   h2_padding_top]”:”5″,”kt_woomail[h2_padding_bottom]”:”0″,”kt_woomail[h2_margin_top]”:”
   0″,”kt_woomail[h2_margin_bottom]”:”7″,”kt_woomail[h2_font_family]”:”helvetica”,”
   kt_woomail[h2_font_style]”:”normal”,”kt_woomail[h2_font_weight]”:”500″,”kt_woomail[
   h2_text_transform]”:”none”,”kt_woomail[h2_color]”:”#000000″,”kt_woomail[h2_text_align]”:”
   left”,”kt_woomail[h2_style]”:”none”,”kt_woomail[h2_separator_height]”:”0″,”kt_woomail[
   h2_separator_style]”:”solid”,”kt_woomail[h2_separator_color]”:”#ffffff”,”kt_woomail[
   h3_font_info]”:””,”kt_woomail[h3_font_size]”:”15″,”kt_woomail[h3_line_height]”:”
   10″,”kt_woomail[h3_font_family]”:”helvetica”,”kt_woomail[h3_font_style]”:”normal”,”
   kt_woomail[h3_font_weight]”:”500″,”kt_woomail[h3_color]”:”#0a0a0a”,”kt_woomail[
   order_items_style]”:”normal”,”kt_woomail[order_items_image]”:”normal”,”kt_woomail[
   order_items_image_size]”:”100×50″,”kt_woomail[items_table_background_color]”:””,”
   kt_woomail[items_table_background_odd_color]”:””,”kt_woomail[items_table_padding]”:”
   6″,”kt_woomail[items_table_padding_left_right]”:”8″,”kt_woomail[items_table_border_width]”:”
   1″,”kt_woomail[items_table_border_color]”:”#000000″,”kt_woomail[items_table_border_style]”:”
   solid”,”kt_woomail[order_heading_style]”:”normal”,”kt_woomail[notes_outside_table]”:
   false,”kt_woomail[addresses_background_color]”:””,”kt_woomail[addresses_padding]”:”
   0″,”kt_woomail[addresses_border_width]”:”0″,”kt_woomail[addresses_border_color]”:”#
   515151″,”kt_woomail[addresses_border_style]”:”solid”,”kt_woomail[addresses_text_color]”:”#
   0a0a0a”,”kt_woomail[addresses_text_align]”:”left”,”kt_woomail[additional_content_enable]”:
   true,”kt_woomail[mobile_messaging_enable]”:true,”kt_woomail[footer_background_placement]”:”
   inside”,”kt_woomail[footer_background_color]”:””,”kt_woomail[footer_top_padding]”:”
   0″,”kt_woomail[footer_bottom_padding]”:”40″,”kt_woomail[footer_left_right_padding]”:”
   0″,”kt_woomail[footer_social_enable]”:false,”kt_woomail[footer_social_repeater]”:”[{\”
   icon_value\”:\”kt-woomail-facebook\”,\”icon_color\”:\”black\”,\”text\”:\”undefined\”,\”
   link\”:\”https:\/\/www.facebook.com\/smartthingsGermany\”,\”text2\”:\”undefined\”,\”
   image_url\”:\”\”,\”choice\”:\”customizer_repeater_icon\”,\”title\”:\”\”,\”subtitle\”:\”
   undefined\”,\”id\”:\”social-repeater-5afb186e6db1f\”,\”shortcode\”:\”undefined\”}]”,”
   kt_woomail[footer_social_title_color]”:”#353535″,”kt_woomail[footer_social_title_size]”:”
   20″,”kt_woomail[footer_social_title_font_family]”:”helvetica”,”kt_woomail[footer_social_title_font_weight]”:”
   400″,”kt_woomail[footer_social_top_padding]”:”18″,”kt_woomail[footer_social_bottom_padding]”:”
   42″,”kt_woomail[footer_social_border_width]”:”0″,”kt_woomail[footer_social_border_color]”:”#
   000000″,”kt_woomail[footer_social_border_style]”:”solid”,”kt_woomail[footer_text_align]”:”
   left”,”kt_woomail[footer_font_size]”:”10″,”kt_woomail[footer_font_family]”:”helvetica”,”
   kt_woomail[footer_font_weight]”:”400″,”kt_woomail[footer_color]”:”#0a0a0a”,”kt_woomail[
   footer_credit_top_padding]”:”0″,”kt_woomail[footer_credit_bottom_padding]”:”0″,”
   kt_woomail[btn_color]”:”#ffffff”,”kt_woomail[btn_size]”:”16″,”kt_woomail[btn_font_family]”:”
   helvetica”,”kt_woomail[btn_font_weight]”:”600″,”kt_woomail[btn_bg_color]”:””,”
   kt_woomail[btn_top_bottom_padding]”:”8″,”kt_woomail[btn_left_right_padding]”:”
   14″,”kt_woomail[btn_border_width]”:”0″,”kt_woomail[btn_border_radius]”:”4″,”kt_woomail[
   btn_border_color]”:”#dedede”,”kt_woomail[btn_text_align]”:”left”,”kt_woomail[
   custom_css]”:”td.address-td {\n font-style: normal;\n}\n\np.inside-quantity {\
   n margin: 0 0 16px;\n margin-bottom: 0;\npadding-top:10px;\n}\n\n\na[href^=\”
   mailto:\”]\n{ \n margin-top:-18px;\npadding-bottom:15px;\n}\n\n#template_footer_container{\
   nallign-text:left;\n}\n\n.product-tax {\ndisplay:none;\n}”,”kt_woomail[import_export]”:””,”
   kt_woomail[email_recipient]”:”sales@smart-things.com”,”woocommerce_email_header_image”:”
   https:\/\/www.smart-things.com\/wp-content\/uploads\/smartthings-smiley.png”,”
   woocommerce_email_background_color”:”#ffffff”,”woocommerce_email_text_color”:”#
   000000″,”woocommerce_email_body_background_color”:”#ffffff”,”woocommerce_email_footer_text”:”
   smart things solutions GmbH\r\nGrubm\u00fchlerfeldstr. 54\r\n82131 Gauting Germany\
   r\ntel +49 89 8952187-0\r\nwww.smart-things.com\r\ninfo@smart-things.com”,”woocommerce_new_order_settings[
   subject]”:”[{site_title}] New customer order ({order_number}) from {order_date}”,”
   woocommerce_new_order_settings[heading]”:”New customer order!”,”woocommerce_cancelled_order_settings[
   subject]”:”[{site_title}]: Bestellung #{order_number} wurde abgebrochen”,”woocommerce_cancelled_order_settings[
   heading]”:”Bestellung #{order_number} storniert”,”woocommerce_customer_processing_order_settings[
   subject]”:”Ihre {site_title} Bestellung wurde empfangen”,”woocommerce_customer_processing_order_settings[
   heading]”:”Danke f\u00fcr Ihre Bestellung!”,”woocommerce_customer_completed_order_settings[
   subject]”:”Your {site_title} order is now complete”,”woocommerce_customer_completed_order_settings[
   heading]”:” Deine Bestellung wurde fertiggestellt.”,”woocommerce_customer_refunded_order_settings[
   subject_full]”:”Your {site_title} order #{order_number} has been refunded”,”woocommerce_customer_refunded_order_settings[
   subject_partial]”:”Your {site_title} order #{order_number} has been partially
   refunded”,”woocommerce_customer_refunded_order_settings[heading_full]”:”Order
   Refunded: #{order_number}”,”woocommerce_customer_refunded_order_settings[heading_partial]”:”
   Partial Refund: #{order_number}”,”woocommerce_customer_on_hold_order_settings[
   subject]”:”Your {site_title} order has been received!”,”woocommerce_customer_on_hold_order_settings[
   heading]”:”We look forward to fulfilling your order soon!”,”woocommerce_customer_invoice_settings[
   subject]”:””,”woocommerce_customer_invoice_settings[subject_paid]”:””,”woocommerce_customer_invoice_settings[
   heading]”:”Invoice for order #{order_number}”,”woocommerce_customer_invoice_settings[
   heading_paid]”:”Thanks for your order!”,”woocommerce_failed_order_settings[subject]”:”[{
   site_title}] Failed order ({order_number})”,”woocommerce_failed_order_settings[
   heading]”:”Order #{order_number} failed”,”woocommerce_customer_new_account_settings[
   subject]”:”Your {site_title} account has been created!”,”woocommerce_customer_new_account_settings[
   heading]”:”Welcome to {site_title}”,”woocommerce_customer_note_settings[subject]”:””,”
   woocommerce_customer_note_settings[heading]”:””,”woocommerce_customer_reset_password_settings[
   subject]”:”Passwort zur\u00fccksetzen f\u00fcr {site_title}”,”woocommerce_customer_reset_password_settings[
   heading]”:”Anweisungen zum Zur\u00fccksetzen des Passworts”}}
 *  Plugin Support [karlalevelup](https://wordpress.org/support/users/karlalevelup/)
 * (@karlalevelup)
 * [10 months, 2 weeks ago](https://wordpress.org/support/topic/layout-problems-23/#post-18568552)
 * Thanks for sending the content! However, it looked like this after import: [https://share.zight.com/jkukqR6m](https://share.zight.com/jkukqR6m)
 * Could you send the JSON file via Pastebin or Dropbox instead?
 * On the other hand, I am seeing custom CSS codes. Please note that some of these
   will not get rendered by all email applications. Try removing those and customize
   the styles via our options and see if that will improve the layout for Mail apps.
 * Let me know how I can assist you further with this.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Layout Problems’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kadence-woocommerce-email-designer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/)
 * [Active Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/reviews/)

## Tags

 * [billing address](https://wordpress.org/support/topic-tag/billing-address/)
 * [decimal](https://wordpress.org/support/topic-tag/decimal/)
 * [layout](https://wordpress.org/support/topic-tag/layout/)

 * 5 replies
 * 2 participants
 * Last reply from: [karlalevelup](https://wordpress.org/support/users/karlalevelup/)
 * Last activity: [10 months, 2 weeks ago](https://wordpress.org/support/topic/layout-problems-23/#post-18568552)
 * Status: resolved