Title: View certificate button issues
Last modified: March 31, 2023

---

# View certificate button issues

 *  Resolved [lukebme](https://wordpress.org/support/users/lukebme/)
 * (@lukebme)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/learner-profile-customisation/)
 * Hi,
 * I’m having a few issues with the View Certificate button not working or throwing
   errors.
 * On the Visit Results page (from My Courses) the View Certificate button just 
   isn’t interactable.
 * I’m wondering if this is because clicking the View Results button from the My
   Courses page directs to an incomplete url ending in /course-completed/? and also
   doesn’t show any of the course results.
 * If I click View Results from the /learner/learnername page it will generate the
   correct results page with a complete url (i.e. course-completed/?course_id=109).
   However, when I click the View Certificate button from this page I receive the
   error ‘You are not allowed to view this certificate’- even if I am logged in 
   as that user.
 * Only Admin accounts seem to be able to view certificates from the front end.
 * This issue doesn’t occur if you click View Certificate from the Course Completion
   page after you have completed a coure.
    -  This topic was modified 3 years, 1 month ago by [lukebme](https://wordpress.org/support/users/lukebme/).
    -  This topic was modified 3 years, 1 month ago by [lukebme](https://wordpress.org/support/users/lukebme/).
    -  This topic was modified 3 years, 1 month ago by [lukebme](https://wordpress.org/support/users/lukebme/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flearner-profile-customisation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [lukebme](https://wordpress.org/support/users/lukebme/)
 * (@lukebme)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/learner-profile-customisation/#post-16613675)
 * Update: the issue seems to be related to if the user has completed the course
   before and has multiple certificates. If I delete all certificates and teh course
   is completed again, the issues is resolved.
 *  [Daniel](https://wordpress.org/support/users/ihenetudan/)
 * (@ihenetudan)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/learner-profile-customisation/#post-16621959)
 * Hi [@lukebme](https://wordpress.org/support/users/lukebme/),
 * Thanks for the report and follow-up.
 * > I’m wondering if this is because clicking the View Results button from the 
   > My Courses page directs to an incomplete url ending in /course-completed/? 
   > and also doesn’t show any of the course results.
 * I was able to reproduce this issue in a case where the URL is incomplete, which
   is related to [this your other report](https://wordpress.org/support/topic/issue-with-messages-and-visit-results/).
 * > Update: the issue seems to be related to if the user has completed the course
   > before and has multiple certificates. If I delete all certificates and teh 
   > course is completed again, the issues is resolved.
 * I was initially unable to reproduce the issue in cases when the `course-completed`
   URL has the `course_ID` param provided. So, I’m glad you were able to figure 
   it out.
 * If you want to suggest an improvement to the behavior there, please consider 
   opening a report here:
 * [https://github.com/Automattic/sensei/issues](https://github.com/Automattic/sensei/issues)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘View certificate button issues’ is closed to new replies.

 * ![](https://ps.w.org/sensei-certificates/assets/icon-256x256.png?rev=2531144)
 * [Sensei LMS Certificates](https://wordpress.org/plugins/sensei-certificates/)
 * [Support Threads](https://wordpress.org/support/plugin/sensei-certificates/)
 * [Active Topics](https://wordpress.org/support/plugin/sensei-certificates/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sensei-certificates/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sensei-certificates/reviews/)

## Tags

 * [learner](https://wordpress.org/support/topic-tag/learner/)

 * 2 replies
 * 2 participants
 * Last reply from: [Daniel](https://wordpress.org/support/users/ihenetudan/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/learner-profile-customisation/#post-16621959)
 * Status: resolved