• Resolved blakemcclung

    (@blakemcclung)


    I have repeatedly gone through the steps to register the free licence for wordfence but WordPress keeps indicating registration is incomplete and prompting me to resume installation. The registration process says it is successful every time, but for some reason WordPress is not recognizing that it was done. I have done it about half a dozen times now. Does anyone know a fix?

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  • Plugin Support wfscott

    (@wfscott)

    Hello, @blakemcclung

    This can sometimes be a plugin or theme conflict, or due to a database issue, such as a corrupt table or database permissions. If you are able to access the Wordfence > Tools > Diagnostics section, you can check the Database Tables area to see if any Wordfence tables, such as wfconfig are labeled as corrupt or crashed.

    From the Wordfence > Tools > Diagnostics section, at the top, please use the Send Report by Email button and send the diagnostics to the default [email protected] email address. Please put your forum username in the second field there.

    Let us know here when that is sent and we’ll take a look.

    Thanks

    Plugin Support wfscott

    (@wfscott)

    @blakemcclung

    Thanks for your patience here. I see from your diagnostics that most of the Wordfence database tables are missing. This could be due to a database permission issue. Before checking with your host and reviewing the MySQL logs, can you try deactivating the Wordfence plugin and then reactivating it from your Plugins section? At that point, try the license installation again. In some cases, this will create the tables and allow the license to be installed. If the issue persists at that point, I recommend checking with your hosting provider to determine why the database tables are not being created. You can see the table status in the Wordfence > Tools > Diagnostics > Database Tables section.

    Thanks,
    Scott

Viewing 2 replies - 1 through 2 (of 2 total)

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