Title: Licensing error
Last modified: October 13, 2025

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# Licensing error

 *  Resolved [ythhj](https://wordpress.org/support/users/ythhj/)
 * (@ythhj)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/licensing-error-2/)
 * On sep. 5th 2025 a client of mine purchased a license for Burst Pro for a year.
   When I log into the Burst account, the license is said to renew in 23 September
   2026. However, it also says that the license expired on October 7th. and I cannot
   activate it on the website.
 * Can you please help me sort this out, so I can reactivate Burst. I of course 
   have proof of purchase and a license code.
 * TIA
   Ythhj
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flicensing-error-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/)
 * (@hesseldejong)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/licensing-error-2/#post-18678824)
 * Hi [@ythhj](https://wordpress.org/support/users/ythhj/),
 * We can’t answer questions about Burst Pro here due to the WordPress forum guidelines.
   
   You can send us an email to support[at]burst-statistics.com
 * Kind regards,
   Hessel
 *  Thread Starter [ythhj](https://wordpress.org/support/users/ythhj/)
 * (@ythhj)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/licensing-error-2/#post-18679020)
 * Thanks, Hessel – since the license doesn’t work, I couldn’t log in and I wasn’t
   able to find an e-mail address anywhere. But I’ve reached out to support now.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Licensing error’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [ythhj](https://wordpress.org/support/users/ythhj/)
 * Last activity: [7 months, 3 weeks ago](https://wordpress.org/support/topic/licensing-error-2/#post-18679020)
 * Status: resolved