Title: Lightbox not loading Last modified: March 18, 2019 --- # Lightbox not loading * Resolved [ricotagirl](https://wordpress.org/support/users/ricotagirl/) * (@ricotagirl) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/) * Hello, the lightbox does not open when I click on the photo to view the slideshow. I just updated the PHP version of my hosting and the WordPress Version. Is it linked? * WordPress 5.1.1 Theme : Twenty Thirteen. PHP Version : 7.3 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flightbox-not-loading-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * [Suzie](https://wordpress.org/support/users/suziekh/) * (@suziekh) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11329644) * Hi, * would you please mention whether you are sing the Premium version of the plugin or the Free version? * Please also be informed that the website does not open. May I kindly ask you to fix this issue and let us know? * Thank you! * [northshore13624](https://wordpress.org/support/users/northshore13624/) * (@northshore13624) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11332117) * We are having the same issue. When clicking the thumbnails, they do not open. Check out gallery here. It does not work: * [https://1000islandsfishing.com/fishing-your-way/musky-hunts/](https://1000islandsfishing.com/fishing-your-way/musky-hunts/) * Also our thumbnails are blurry. * Plugin Support [Kima Baghdasaryan](https://wordpress.org/support/users/kimabaghdasaryan/) * (@kimabaghdasaryan) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11333382) * Hi, * Are you still experiencing the issue? I did not see the issue described above on your page. * Thank you! * Have a nice day! * [Alex Hamstra](https://wordpress.org/support/users/alex-hamstra/) * (@alex-hamstra) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11340431) * Hi, * Had the same lightbox issue. It was all working fine until after the 1.5.19 update, after that the lightboxes on my sites wouldn’t open as well. After rolling back to the 1.15.18 version it was all working again as it should. So the problem might be in the update itself not in other plugins? * Have a nice day! * Wordpress version: WordPress 5.1.1 * Plugin Support [Kima Baghdasaryan](https://wordpress.org/support/users/kimabaghdasaryan/) * (@kimabaghdasaryan) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11342254) * Hi, * We are kindly asking you to update the plugin again and provide the URL address of the page where the issue can be seen. Currently, we do not have such an issue in our new updated version. Also, after updating the Photo Gallery Plugin, please make sure that you have cleared the Browser Cache. * Thank you! * Have a nice day! * [Alex Hamstra](https://wordpress.org/support/users/alex-hamstra/) * (@alex-hamstra) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11349367) * Hi, * I’ve updated it again on one site: [https://www.berenlopers.nl](https://www.berenlopers.nl) After updating I cleared the website cache (including (minified) CSS/JS), the browser cache and fully purged the CDN cache. I then visited the website as a visitor (using several browsers and also in incognito mode) and logged in as an administrator. Using the site as a visitor the lightbox worked as it should while when visiting the site logged in as an admin the lightbox didn’t work, the lightbox doesn’t appear you just keep seeing the loading icon. With the 1.15.18 version, the lightbox works when logged in as an admin. I hope this information will be of any use to you! * Have a nice day! * Thread Starter [ricotagirl](https://wordpress.org/support/users/ricotagirl/) * (@ricotagirl) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11351442) * Hello, the site is visible again. I updated the latest version of the plugin but it does not change anything. The lightboxes still do not open. * [http://www.orange-sud-entreprendre.fr/revue-de-presse/](http://www.orange-sud-entreprendre.fr/revue-de-presse/) * Plugin Support [Kima Baghdasaryan](https://wordpress.org/support/users/kimabaghdasaryan/) * (@kimabaghdasaryan) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11351992) * [@ricotagirl](https://wordpress.org/support/users/ricotagirl/) please make sure that you have enabled **Open Lightbox** option from the shortcode options, seems Lightbox is not enabled when we are checking the code. * [@alex-hamstra](https://wordpress.org/support/users/alex-hamstra/) when logged in your Admin Dashboard, please open **Developer **tools of your browser on the page with this issue and look for **Javascript **errors on **Console **tab. * If possible, please send us a screenshot or a copy of the errors you see. * Thank you! Have a nice day! * Thread Starter [ricotagirl](https://wordpress.org/support/users/ricotagirl/) * (@ricotagirl) * [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11381876) * [@kimabaghdasaryan](https://wordpress.org/support/users/kimabaghdasaryan/) Ok, thank you. It works now ! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Lightbox not loading’ is closed to new replies. * ![](https://ps.w.org/photo-gallery/assets/icon-256x256.png?rev=2068745) * [Photo Gallery by 10Web - Mobile-Friendly Image Gallery](https://wordpress.org/plugins/photo-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/photo-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/photo-gallery/) * [Active Topics](https://wordpress.org/support/plugin/photo-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/photo-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/photo-gallery/reviews/) * 9 replies * 5 participants * Last reply from: [ricotagirl](https://wordpress.org/support/users/ricotagirl/) * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/lightbox-not-loading-3/#post-11381876) * Status: resolved