linked page opens in blank

  • victorc26

    (@victorc26)


    4 months, 2 weeks ago

    Hi,

    Added a link to a Header, / click on view site /

    then when I clicked it opens a blank page, I provided the link of a staging site above

    Please provide support, I would like to finish the site, or let me know if I should start over

    the following message is from the Host Gator customer support chat:

    * chat
    Thank you for your patience. I can see that there was an issue with the theme that you are using and hence you are not able to view the page on the staging site. You need to contact the theme vendor and ask them to update the theme and also check for resolution. Once they update and resolve the theme issue you will be able to view the pages.

    Just to summarize, you reached out to us about website, and I’m really glad I was able to address this for you by letting you know that there was a theme issue and you need to update the theme and contact the vendor of thee theme. I truly hope this conversation was helpful and made things easier for you. Your satisfaction is important to us, so please let me know if there’s anything else I can do to assist you today.

    Please update the theme , and let me know so I can continue with the web page

    * end chat

    Thank you in advance

    Victor C.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Francesco Grasso

    (@francgrasso)

    YITH Support Representative

    4 months, 1 week ago

    Hi there,
    the provided link target to a empty/white page. In particular, checking the html of the page I can see that this page is using a template without header and footer and it contains only 2 spacer elements of 40px.

    Here a screen:

    https://prnt.sc/hWFSartP_-jh

    The subject of this request is the empty page or a issue in the header link? Thanks for clarifing

    Thread Starter victorc26

    (@victorc26)

    4 months, 1 week ago

    Hi Francesco,

    The issue is the empty page

    I created the page / then linked to a header / but when I click the header it opens blank

    let me know if you need more information

    Victor C

    Francesco Grasso

    (@francgrasso)

    YITH Support Representative

    4 months, 1 week ago

    hi again, can you share a screenshot of the edit of this page? also a screenshot of the used template.

    Thanks

    Thread Starter victorc26

    (@victorc26)

    4 months ago

    Hi Francesco,

    Sure, see attachments, let me know if you need anything else

    did the images load?

    Thanks

    • This reply was modified 4 months ago by victorc26.
Viewing 4 replies - 1 through 4 (of 4 total)

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