Plugin Support
Diego B
(@diegobarle)
Hi Maya,
Hope you are doing great today!
I understand your concern and I am sorry for the inconvenience caused to you by this situation.
I’m not seeing the images you’ve shared, please use any file sharing site like WeTransfer or Imgbb
Anyway as first attempt lets try to fix it by starting the process from scratch.
Not sure if all the steps below will apply, it depends on how the onboarding process ended.
1. Go to Settings tab on “Marketing > Pinterest”
2. Disable “Enable product sync”
3. Enable “Erase Plugin Data” and Save
4. Go to Connection tab on ”Marketing > Pinterest”
5. Disconnect your account by clicking on “Disconnect”
6. Deactivate and uninstall “Pinterest for WooCommerce”
7. Install again “Pinterest for WooCommerce”
8. Restart the Pinterest onboarding
Hope this helps, please let us know the result.
Best
Diego
Hello Diego,
Thank you for your answer!
The error is displayed during the onboarding process, so I can’t even see the plugin settings.
This is when the error occurs:
1. “You just authenticated Pinterest! We’d like to redirect you to:…”
2. Error-Message: “There was a critical error on your website.”
Error:”A mutation operation was attempted on a database that did not allow mutations.”
Could it be that another plugin is preventing the link?
I have several security plugins installed, e.g. ‘All In One WP Security’.
Best
Maja
Plugin Support
Diego B
(@diegobarle)
Hi Maja,
Hope you are doing well!
Try checking your security plugins. These plugins can block several IP addresses if they think those addresses are malicious.
You can also try to disable other plugins to check if this is not caused by any compatibility issue.
In the following link conflict test there are instructions on how to perform this test, always do this on a Staging site, never on live.
Hope this helps, please let us know if it works.
Best,
Diego
Plugin Support
Diego B
(@diegobarle)
Hi @majaxyz
hope you’re doing great today!
Could you solve the problem?
Best,
Diego
Hey there,
Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Best,
Christian
Hi !
I have the exact same bug.
During the onboarding process when this message appear
You just authenticated Pinterest!
We’d like to redirect you to:
https://anartist.net/wp-json/pinterest/v1/oauth/callback
When I click on the the button “that’s my site – redirect me” it show me a critical error. I’ve tried to debug by disabling all my plugins and theme but it’s still not working …
Hey @pauloww ,
Hope you are doing well!
Do you have any logs on “WooCommerce > Status > Logs tab”?
Best,
Christian
Yes,
I have this error : Unable to detect valid feed configuration: No catalog ID
This error was for Facebook for Pinterest !
For pinterest for woo commerce I have an error 401
Can you share with us the logs?
Thanks!
Christian
2023-02-20T17:00:18+00:00 ERROR GET Demande : https://api.pinterest.com/ads/v4/advertisers/countries
Code du statut : 401
Réponse API : Reconnectez-vous à votre compte Pinterest
Plugin Support
Diego B
(@diegobarle)
Hi @pauloww
thank you for sharing the logs. I’ll pass it to the development team.
We’ll get back to you as soon as we have more news.
Best,
Diego
Plugin Support
Diego B
(@diegobarle)
Hi @pauloww
hope you’re doing great today!
There is a new version of the plugin, please update your site plugin and check if your problem is fixed.
Let us know if it works.
Best,
Diego
Hi @diegobarle
I am doing well, thank you !
I’ve done the update but the problem is stil the same …
