Title: Linking Problem Last modified: November 23, 2022 --- # Linking Problem * Resolved [majaxyz](https://wordpress.org/support/users/majaxyz/) * (@majaxyz) * [3 years, 6 months ago](https://wordpress.org/support/topic/linking-problem-8/) * Hi, there is a problem, when i linked my website to pinterest (Screenshot 1) and pressed the button to be redirected back to the website (Screenshot 2) an unspecified error message appears. * When I start the shortcut again in the plugin, it doesn’t go any further. (screenshot 3) * What can I do? * Best regards, Maya Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/linking-problem-8/page/2/?output_format=md) [→](https://wordpress.org/support/topic/linking-problem-8/page/2/?output_format=md) * Plugin Support [Diego B](https://wordpress.org/support/users/diegobarle/) * (@diegobarle) * [3 years, 6 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16228937) * Hi Maya, Hope you are doing great today! I understand your concern and I am sorry for the inconvenience caused to you by this situation. * I’m not seeing the images you’ve shared, please use any file sharing site like [WeTransfer](https://wetransfer.com/) or [Imgbb](https://imgbb.com/) * Anyway as first attempt lets try to fix it by starting the process from scratch. Not sure if all the steps below will apply, it depends on how the onboarding process ended. * 1. Go to Settings tab on “Marketing > Pinterest” 2. Disable “Enable product sync” 3. Enable “Erase Plugin Data” and Save 4. Go to Connection tab on ​”Marketing > Pinterest” 5. Disconnect your account by clicking on “Disconnect”  6. Deactivate and uninstall “Pinterest for WooCommerce” 7. Install again “Pinterest for WooCommerce” 8. Restart the Pinterest onboarding * Hope this helps, please let us know the result. Best _Diego_ * Thread Starter [majaxyz](https://wordpress.org/support/users/majaxyz/) * (@majaxyz) * [3 years, 6 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16229866) * Hello Diego, Thank you for your answer! * The error is displayed during the onboarding process, so I can’t even see the plugin settings. This is when the error occurs: 1. “You just authenticated Pinterest! We’d like to redirect you to:…” 2. Error-Message: “There was a critical error on your website.” Error:”A mutation operation was attempted on a database that did not allow mutations.” * Could it be that another plugin is preventing the link? I have several security plugins installed, e.g. ‘All In One WP Security’. * Best Maja * Plugin Support [Diego B](https://wordpress.org/support/users/diegobarle/) * (@diegobarle) * [3 years, 6 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16232732) * Hi Maja, Hope you are doing well! * Try checking your security plugins. These plugins can block several IP addresses if they think those addresses are malicious. You can also try to disable other plugins to check if this is not caused by any compatibility issue. In the following link [conflict test](https://woocommerce.com/document/how-to-test-for-conflicts/) there are instructions on how to perform this test, always do this on a Staging site, never on live. * Hope this helps, please let us know if it works. Best, _Diego_ * Plugin Support [Diego B](https://wordpress.org/support/users/diegobarle/) * (@diegobarle) * [3 years, 6 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16242577) * Hi [@majaxyz](https://wordpress.org/support/users/majaxyz/) hope you’re doing great today! * Could you solve the problem? * Best, _Diego_ * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [3 years, 6 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16261042) * Hey there, * Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread. * Best, Christian * [pauloww](https://wordpress.org/support/users/pauloww/) * (@pauloww) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16478917) * Hi ! * I have the exact same bug. During the onboarding process when this message appear * **You just authenticated Pinterest!** * We’d like to redirect you to: * [https://anartist.net/wp-json/pinterest/v1/oauth/callback](https://anartist.net/wp-json/pinterest/v1/oauth/callback) * When I click on the the button “that’s my site – redirect me” it show me a critical error. I’ve tried to debug by disabling all my plugins and theme but it’s still not working … * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16480712) * Hey [@pauloww](https://wordpress.org/support/users/pauloww/) , * Hope you are doing well! * Do you have any logs on “WooCommerce > Status > Logs tab”? * Best, * Christian * [pauloww](https://wordpress.org/support/users/pauloww/) * (@pauloww) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16480774) * Yes, * I have this error : Unable to detect valid feed configuration: No catalog ID * [pauloww](https://wordpress.org/support/users/pauloww/) * (@pauloww) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16485244) * This error was for Facebook for Pinterest ! For pinterest for woo commerce I have an error 401 * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16487481) * Can you share with us the logs? * Thanks! * Christian * [pauloww](https://wordpress.org/support/users/pauloww/) * (@pauloww) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16492529) * 2023-02-20T17:00:18+00:00 ERROR GET Demande : [https://api.pinterest.com/ads/v4/advertisers/countries](https://api.pinterest.com/ads/v4/advertisers/countries) * Code du statut : 401 * Réponse API : Reconnectez-vous à votre compte Pinterest * Plugin Support [Diego B](https://wordpress.org/support/users/diegobarle/) * (@diegobarle) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16493324) * Hi [@pauloww](https://wordpress.org/support/users/pauloww/) * thank you for sharing the logs. I’ll pass it to the development team. We’ll get back to you as soon as we have more news. * Best, _Diego_ * [pauloww](https://wordpress.org/support/users/pauloww/) * (@pauloww) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16496217) * ok, thank you ! * Plugin Support [Diego B](https://wordpress.org/support/users/diegobarle/) * (@diegobarle) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16499320) * Hi [@pauloww](https://wordpress.org/support/users/pauloww/) hope you’re doing great today! There is a new version of the plugin, please update your site plugin and check if your problem is fixed. Let us know if it works.Best,_Diego_ * [pauloww](https://wordpress.org/support/users/pauloww/) * (@pauloww) * [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/#post-16499391) * Hi [@diegobarle](https://wordpress.org/support/users/diegobarle/) * I am doing well, thank you ! * I’ve done the update but the problem is stil the same … Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/linking-problem-8/page/2/?output_format=md) [→](https://wordpress.org/support/topic/linking-problem-8/page/2/?output_format=md) The topic ‘Linking Problem’ is closed to new replies. * ![](https://ps.w.org/pinterest-for-woocommerce/assets/icon.svg?rev=2619817) * [Pinterest for WooCommerce](https://wordpress.org/plugins/pinterest-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/pinterest-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pinterest-for-woocommerce/reviews/) * 16 replies * 4 participants * Last reply from: [pauloww](https://wordpress.org/support/users/pauloww/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/linking-problem-8/page/2/#post-16540426) * Status: resolved