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  • Renee Johnson

    (@reneesoffice)

    5 years, 8 months ago

    @cjperes thanks for your topic!

    We’re currently investigating this issue which may relate to something in your site’s environment. Could you provide us the following to help troubleshoot:

    1) Did this occur right after the setup process or after you connected a specific service (Analytics, Adsense, etc.)?

    2) Could you send your Site Health information along with your hosting provider in this form?

    3) Does the error still occur when you view Site Kit in an incognito browser window?

    Thread Starter Caio Peres

    (@cjperes)

    5 years, 8 months ago

    Hi, thanks for the suport!

    1) I install the plugin and configure the SEARCH CONSOLE, ANALYTICS AND PAGE SPEED settings, everything works fine and I can connect the services, but when I go back to the wordpress PANEL and access the SITE KIT again, this error happens

    2) `
    ### wp-core ###

    version: 5.4.2
    site_language: pt_BR
    user_language: pt_BR
    timezone: +00:00
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: closed
    multisite: false
    user_count: 2
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/u125322383/domains/morenarteira.com.br/public_html
    wordpress_size: 146,61 MB (153726856 bytes)
    uploads_path: /home/u125322383/domains/morenarteira.com.br/public_html/wp-content/uploads
    uploads_size: 2,40 GB (2580269058 bytes)
    themes_path: /home/u125322383/domains/morenarteira.com.br/public_html/wp-content/themes
    themes_size: 49,29 MB (51686794 bytes)
    plugins_path: /home/u125322383/domains/morenarteira.com.br/public_html/wp-content/plugins
    plugins_size: 138,59 MB (145324012 bytes)
    database_size: 23,79 MB (24943690 bytes)
    total_size: 2,75 GB (2955950410 bytes)

    ### wp-active-theme ###

    name: Nork Digital (bridge-child)
    version: undefined
    author: Nork Digital
    author_website: http://nork.digital
    parent_theme: Bridge (bridge)
    theme_features: BridgeQodeSidebar, post-thumbnails, woocommerce, widgets, menus, post-formats, automatic-feed-links, title-tag
    theme_path: /home/u125322383/domains/morenarteira.com.br/public_html/wp-content/themes/bridge-child

    ### wp-parent-theme ###

    name: Bridge (bridge)
    version: 21.1
    author: Qode Interativo
    author_website: http://qodethemes.com/
    theme_path: /home/u125322383/domains/morenarteira.com.br/public_html/wp-content/themes/bridge

    ### wp-themes-inactive (1) ###

    Twenty Twenty: version: 1.4, author: a equipe do WordPress (latest version: 1.5)

    ### wp-plugins-active (36) ###

    Adminimize: version: 1.11.7, author: Frank Bültge
    Admin Menu Editor: version: 1.9.5, author: Janis Elsts (latest version: 1.9.7)
    Advanced Custom Fields: version: 5.8.12, author: Elliot Condon (latest version: 5.9.1)
    Automatic Translate Addon For Loco Translate: version: 1.9.1, author: Cool Plugins (latest version: 2.0.1)
    Brazilian Market on WooCommerce: version: 3.7.2, author: Claudio Sanches
    Bridge Core: version: 2.2.4, author: Qode
    Claudio Sanches – Correios for WooCommerce: version: 3.8.0, author: Claudio Sanches
    Claudio Sanches – PagSeguro for WooCommerce: version: 2.14.0, author: Claudio Sanches
    Contact Form 7: version: 5.2, author: Takayuki Miyoshi (latest version: 5.2.2)
    Disable Cart Fragments: version: 1.21, author: Optimocha
    Disable XML-RPC: version: 1.0.1, author: Philip Erb
    Duplicate Page: version: 4.2, author: mndpsingh287 (latest version: 4.3)
    Duplicator: version: 1.3.36, author: Snap Creek (latest version: 1.3.38)
    Easy Anti Spam Bots: version: 1.0.0, author: Caio Peres
    Facebook for WooCommerce: version: 1.11.4, author: Facebook (latest version: 2.0.3)
    Google Analytics Dashboard for WP (GADWP): version: 6.2.2, author: ExactMetrics
    Heartbeat Control by WP Rocket: version: 2.0, author: WP Rocket
    Hide Dashboard Notifications: version: 1.1.0, author: BitofWP
    Imsanity: version: 2.6.0, author: Exactly WWW
    Invisible reCaptcha: version: 1.2.3, author: Mihai Chelaru
    LiteSpeed Cache: version: 3.4, author: LiteSpeed Technologies (latest version: 3.5.0.2)
    Loco Translate: version: 2.3.3, author: Tim Whitlock (latest version: 2.4.3)
    Maintenance: version: 3.90, author: WP Maintenance (latest version: 3.97)
    Melhor Envio v2: version: 2.7.8, author: Melhor Envio (latest version: 2.9.1)
    Metomic for Cookies: version: 1.3.1, author: Metomic
    OneClick Chat to Order: version: 0.1.9.1, author: Walter Pinem
    Simple Custom CSS and JS: version: 3.32.2, author: SilkyPress.com (latest version: 3.33)
    Sucuri Security – Auditing, Malware Scanner and Hardening: version: 1.8.24, author: Sucuri Inc.
    When Last Login: version: 1.2, author: Yoohoo Plugins
    White Label CMS: version: 2.2.1, author: http://www.videousermanuals.com
    WooCommerce: version: 4.3.0, author: Automattic (latest version: 4.5.2)
    WooCommerce Checkout Flow: version: 1.0.1, author: Flow Digital Creative Ecommerce
    WordPress Product Excel Import & Export for WooCommerce: version: 3.5, author: extendWP (latest version: 3.6)
    WPBakery Page Builder: version: 6.1, author: Michael M – WPBakery.com (latest version: 6.4.1)
    WPS Hide Login: version: 1.5.6, author: WPServeur, NicolasKulka, tabrisrp (latest version: 1.5.7)
    Yoast SEO: version: 14.5, author: Team Yoast (latest version: 15.0)

    ### wp-plugins-inactive (1) ###

    Optimize Database after Deleting Revisions: version: 4.9.1, author: CAGE Web Design | Rolf van Gelder, Eindhoven, The Netherlands (latest version: 5.0.1)

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1802
    imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-05-12 https://imagemagick.org
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 752 GB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 37500
    imagick::RESOURCETYPE_MAP: 752 GB
    imagick::RESOURCETYPE_MEMORY: 376 GB
    imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25

    ### wp-server ###

    server_architecture: Linux 3.10.0-962.3.2.lve1.5.26.3.el7.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 7.2.32 64bit
    php_sapi: litespeed
    max_input_variables: 5000
    time_limit: 300
    memory_limit: 1024M
    max_input_time: 240
    upload_max_size: 512M
    php_post_max_size: 512M
    curl_version: 7.62.0 OpenSSL/1.0.2k
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 10.3.23-MariaDB-cll-lve
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 3591daad22de08524295e1bd073aceeff11e6579 $

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/u125322383/domains/morenarteira.com.br/public_html/wp-content
    WP_PLUGIN_DIR: /home/u125322383/domains/morenarteira.com.br/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    `

    3) Yes, i test in incognito browser and with Admin and Shop manager role

    Renee Johnson

    (@reneesoffice)

    5 years, 8 months ago

    @cjperes thanks so much for the information!

    1) Could you clear your browser’s cache, access Site Kit again from the browser’s incognito window and let us know if the issue persists?

    2) If it does, please use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely since it only affects the experience of the logged-in user.

    – Please enable the Site Kit plugin and let me know if the issue is present.
    – Note you can disable troubleshooting mode from the plugins page.

    i test in incognito browser and with Admin and Shop manager role

    Note that Site Kit is currently only available for the Administrator role.

    Renee Johnson

    (@reneesoffice)

    5 years, 7 months ago

    @cjperes we’ve released a fix to address this error in the latest release version 1.20.0. Please update and let us know if the issue is resolved for you.

    Renee Johnson

    (@reneesoffice)

    5 years, 6 months ago

    @cjperes I am marking this topic as resolved since we have not heard back. Feel welcome to open a new support topic if you have any further questions.

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