Title: Loading Chunk 9357 error Last modified: November 30, 2023 --- # Loading Chunk 9357 error * Resolved [commandeleven](https://wordpress.org/support/users/commandeleven/) * (@commandeleven) * [2 years, 6 months ago](https://wordpress.org/support/topic/loading-chunk-9357-error/) * Hello, * My WooCommerce was being tested in sandbox ode but running fine, until this morning when I got the error below – Loading chunk 9357 failed. * _Error: Loading chunk 9357 failed. (error: [https://www.commandeleven.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/checkout-blocks/contact-information-frontend.js?ver=cc10f34c9b9c66f0c0f9](https://www.commandeleven.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/checkout-blocks/contact-information-frontend.js?ver=cc10f34c9b9c66f0c0f9))_ * This is the System log: * ```wp-block-code ` WordPress Environment WordPress address (URL): https://www.commandeleven.com
Site address (URL): https://www.commandeleven.com
WC Version: 8.3.1
REST API Version: ✔ 8.3.1
WC Blocks Version: ✔ 11.4.9
Action Scheduler Version: ✔ 3.6.4
Log Directory Writable: ✔
WP Version: 6.4.1
WP Multisite: –
WP Memory Limit: 5 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: – Server Environment Server Info: Apache
PHP Version: 8.1.25
PHP Post Max Size: 516 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 8.4.0
OpenSSL/1.1.1w SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database WC Database Version: 8.3.1
WC Database Prefix: wp_a9u8ke_
Total Database Size: 85.64MB
Database Data Size: 70.70MB
Database Index Size: 14.94MB
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wp_a9u8ke_ahm_country: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_ahm_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_ahm_feature_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_ahm_licenses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_ahm_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_ahm_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_ahm_order_renews: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_a9u8ke_revslider_sliders: Data: 0.15MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_revslider_sliders_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_revslider_slides: Data: 1.35MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_revslider_slides_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_revslider_static_slides: Data: 0.22MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_a9u8ke_rsssl_csp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_a9u8ke_rsssl_xmlrpc: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_a9u8ke_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_a9u8ke_swis_critical_css: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_a9u8ke_swis_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_a9u8ke_termmeta: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
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wp_a9u8ke_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
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wp_a9u8ke_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_a9u8ke_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_a9u8ke_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_a9u8ke_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_a9u8ke_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_a9u8ke_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_a9u8ke_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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cmdm_page: 2
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wpdmpro: 43 Security Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (23) CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.7
DecaLog: by Pierre Lannoy / PerfOps One – 3.9.0
JazzCash Debit/Credit Card: by AKSA-SDS Development Team – 1.0.2
JazzCash Mobile Account: by AKSA-SDS Development Team – 1.0.2
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tagDiv Cloud Library: by tagDiv – 3.1 | built on 09.11.2023 13:19
tagDiv Composer: by tagDiv – 4.5 | built on 09.11.2023 13:19
tagDiv Newsletter: by tagDiv – 1.9 | built on 09.11.2023 13:19
tagDiv Standard Pack: by tagDiv – 2.2 | built on 09.11.2023 13:19
tagDiv Opt-In Builder: by tagDiv – 1.5.1 | built on 09.11.2023 13:19
tagDiv Shop: by tagDiv – 2.0| built on 09.11.2023 13:19
WooCommerce: by Automattic – 8.3.1
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Yoast SEO Premium: by Team Yoast – 21.6
Yoast SEO: by Team Yoast – 21.6
WP File Manager: by mndpsingh287 – 7.2.1
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Patron Plugin Pro by CodeBard: by CodeBard – 1.5.7
tagDiv Mobile Theme: by tagDiv – 2.5 | built on 15.11.2023 14:02
tagDiv Social Counter: by tagDiv – 5.5 | built on 09.11.2023 13:19
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Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5) Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages Shop base: #24020 - /shop/
Cart: #24453 - /cart/
Checkout: #24454 - /checkout/
My account: #24455 - /my-account/
Terms and conditions: #24146 - /toc/ Theme Name: Newspaper
Version: 12.6.2
Author URL: http://themeforest.net/user/tagDiv/portfolio
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔ Templates Overrides: Newspaper/woocommerce/archive-product.php
/home3/wahhvg0aeqdc/public_html/wp-content/plugins/td-woo/templates/woocommerce/cart/cart.php
/home3/wahhvg0aeqdc/public_html/wp-content/plugins/td-woo/templates/woocommerce/checkout/form-checkout.php
/home3/wahhvg0aeqdc/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php
/home3/wahhvg0aeqdc/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php
/home3/wahhvg0aeqdc/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php
Newspaper/woocommerce/single-product.php Admin Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-11-30 20:19:05 +05:00
Options: ✔
Notes: 59
Onboarding: completed Action Scheduler Complete: 129
Oldest: 2023-10-31 08:42:49 +0000
Newest: 2023-11-30 09:30:54 +0000 Failed: 15
Oldest: 2023-10-20 08:25:07 +0000
Newest: 2023-11-29 11:45:27 +0000 Pending: 1
Oldest: 2023-11-30 12:36:20 +0000
Newest: 2023-11-30 12:36:20 +0000 Status report information Generated at: 2023-11-30 14:35:48 +05:00
` ``` * We have WP Super Cache running. * How do you fix this? Like I said it was working fine until this morning and now this error appeared. * If you’d like to replicate the error, please go to [https://www.commandeleven.com/shop/](https://www.commandeleven.com/shop/), add a product to the cart, view the cart and proceed to checkout. You’ll see the error. * Best, * Khalid - This topic was modified 2 years, 6 months ago by [commandeleven](https://wordpress.org/support/users/commandeleven/). Reason: Added shop link * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-chunk-9357-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [2 years, 5 months ago](https://wordpress.org/support/topic/loading-chunk-9357-error/#post-17244383) * Hi [@commandeleven](https://wordpress.org/support/users/commandeleven/) * Thanks for reaching out! * > _Error: Loading chunk 9357 failed. (error: [https://www.commandeleven.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/checkout-blocks/contact-information-frontend.js?ver=cc10f34c9b9c66f0c0f9](https://www.commandeleven.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/checkout-blocks/contact-information-frontend.js?ver=cc10f34c9b9c66f0c0f9))_ * The error message typically indicates there’s an issue with the contact information block on the checkout page. * Following your instructions to replicate the error here, I am unable to reproduce the issue and see a different error message as seen below: * ![](https://i0.wp.com/snipboard.io/2L96Xu.jpg?ssl=1) * Can you please confirm if the issue has been resolved here already? Otherwise, please share with us the **fatal error logs** (if any) under **WooCommerce > Status > Logs**. * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Meanwhile, as per the error message `There are no payment methods available. This may be an error on our side. Please contact us if you need any help placing your order.`, please ensure that you have a payment method enabled on your site under **WooCommerce > Settings > Payments**. * If yes and still the error persists, please provide us with a clear screenshot of your payments settings for us to check this further. * Once we have more information, we’ll be able to assist you further. * Thread Starter [commandeleven](https://wordpress.org/support/users/commandeleven/) * (@commandeleven) * [2 years, 5 months ago](https://wordpress.org/support/topic/loading-chunk-9357-error/#post-17244912) * Hello Xue28, * Just as the error (Loading Chunk 9357) appeared without me changing any settings, it has disappeared without me changing any settings. * In reference to the payment options issue, our payments are processed via JazzCash, since PayPal is not available in Pakistan. We have configured the settings, but the checkout page doesn’t seem to pick them up. * I’ve uploaded the screens for you to be able to see the settings. This is the link to the screens: * [https://imgur.com/a/5MKkK1U](https://imgur.com/a/5MKkK1U) * We are working with JazzCash from the past 2 days to resolve the problem, but your input and advise would also be very helpful. * Regards, * Khalid * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 5 months ago](https://wordpress.org/support/topic/loading-chunk-9357-error/#post-17247706) * Hello [@commandeleven](https://wordpress.org/support/users/commandeleven/), * > We are working with JazzCash from the past 2 days to resolve the problem, but > your input and advise would also be very helpful. * Your cart and checkout pages are block-based (managed by [WooCommerce blocks](https://wordpress.org/plugins/woo-gutenberg-products-block/)). If JazzCash hasn’t declared support for WooCommerce blocks, then this is expected as not all payment plugins are block-compatible. * To resolve this, please follow these steps: 1. Go to All Pages → Cart and replace the block with the shortcode `[woocommerce_cart]`. 2. For the checkout page, use `[woocommerce_checkout]`. * You can check the screencast below for step-by-step instructions. * Link to image: [https://d.pr/i/pbKcRm](https://d.pr/i/pbKcRm) * Hope this helps! * Thread Starter [commandeleven](https://wordpress.org/support/users/commandeleven/) * (@commandeleven) * [2 years, 5 months ago](https://wordpress.org/support/topic/loading-chunk-9357-error/#post-17248347) * Hello Saif, * Here’s the problem. We use a theme, TagDiv Newspaper, that comes with it’s own composer, TagDiv Composer. * When I tried to edit/delete the content on the cart and checkout page, it doesn’t allow me to change anything. I would have to create new pages for both. * Would you advise that I create new pages? * Regards, * Khalid * Thread Starter [commandeleven](https://wordpress.org/support/users/commandeleven/) * (@commandeleven) * [2 years, 5 months ago](https://wordpress.org/support/topic/loading-chunk-9357-error/#post-17248401) * Hello Saif, * I went ahead and created both pages again using WordPress’s composer, and the payment options appeared. I’ve sent a message to TagDiv also (pasted below) * _We’ve been working on implementing WooCommerce on our site, but have had some problems._ * _When I use the pages created by TagDiv Composer, the Checkout page doesn’t pick up our payment solutions. But when I create a Cart – Test and Checkout – Test page, using WordPress’s built-in page builder, both the payment solutions are available._ * _Link to TagDiv Checkout page – [https://www.commandeleven.com/checkout/](https://www.commandeleven.com/checkout/) Link to WordPress built-in composer Checkout page – [https://www.commandeleven.com/checkout-test/](https://www.commandeleven.com/checkout-test/) * _Also, please tell me how to change the text colors and fonts in the cart and checkout pages so that they are easily readible._ * Please advise. * Regards, * Khalid * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [2 years, 5 months ago](https://wordpress.org/support/topic/loading-chunk-9357-error/#post-17249276) * Hi Khalid * You’d need to work with your theme’s developers to resolve the issue with the payment methods not available error on checkout. Make sure the theme is compatible with WooCommerce blocks. * > _Also, please tell me how to change the text colors and fonts in the cart and > checkout pages so that they are easily readible._ * While we’re experts on our own products, third-party themes are best supported by their authors/developers. So you can reach out to the tagDiv support team for further help on this. Here’s the [link](https://themeforest.net/item/newspaper/5489609/support) to their support page. * Best regards, * [andersol2017](https://wordpress.org/support/users/andersol2017/) * (@andersol2017) * [2 years ago](https://wordpress.org/support/topic/loading-chunk-9357-error/#post-17752026) * I just came out of Error: Error loading fragment 9357. It happened out of nowhere, how could it be resolved? * Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/) * (@omarfpg) * [2 years ago](https://wordpress.org/support/topic/loading-chunk-9357-error/#post-17755190) * Hi [@andersol2017](https://wordpress.org/support/users/andersol2017/), * Thank you for reaching out and for sharing details on the issue. * We want to dive deeper into this. Since every setup is unique, kindly create your own topic so we can look further into this issue and assist you properly. This will also help us follow with the [forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too). * You can create a new topic here: [https://wordpress.org/support/plugin/woocommerce/#new-topic-0](https://wordpress.org/support/plugin/woocommerce-square/#new-topic-0). * Please include all the details you know about it or what you have done so we can start where you left off. * We are looking forward to hearing from you. * Cheers! -OP Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Loading Chunk 9357 error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 8 replies * 6 participants * Last reply from: [omarfpg a11n](https://wordpress.org/support/users/omarfpg/) * Last activity: [2 years ago](https://wordpress.org/support/topic/loading-chunk-9357-error/#post-17755190) * Status: resolved