Title: Loading error
Last modified: December 9, 2020

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# Loading error

 *  [fresthetic](https://wordpress.org/support/users/fresthetic/)
 * (@fresthetic)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/loading-error-11/)
 * I’m unable to access the back end editor to update my pages. I get an error page
   after I try logging in to admin. When I click to go back to the website link,
   the top header bar is there but none of the buttons work the way they used to.
   I can’t make any edits. I need help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-error-11%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [corrinarusso](https://wordpress.org/support/users/corrinarusso/)
 * (@corrinarusso)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/loading-error-11/#post-13767603)
 * And what does the error say ?
 * See attached – a required file is missing :
 * > [View post on imgur.com](https://imgur.com/a/9mb4KkE)
 * You are also missing a css file, however that is not likely why you can’t login.
 * Also, you need to install an SSL on your shopping cart – not sure why that’s 
   not a requirement to run WOoCommerce.
 *  Thread Starter [fresthetic](https://wordpress.org/support/users/fresthetic/)
 * (@fresthetic)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/loading-error-11/#post-13767740)
 * The error reads:
 * This page isn’t working
    fresthetic.com is currently unable to handle this request.
   HTTP ERROR 500
 * Not sure what required file is missing. Nothing was moved or replaced. This just
   happened all of a sudden. Its been a while since we updated the site. Possibly
   a year.
 * Not sure what happened to the css file either or the SSL. I don’t actually know
   how to install an SSL. I honestly thought woocommerce would automatically install
   something like that.
 * Does the entire wordpress plugin have to be reinstalled? Would I lose all my 
   sites information? Or, can I get any of the files listed above and replace them
   individually to make the site work again?
 *  [pronetsweb](https://wordpress.org/support/users/pronetsweb/)
 * (@pronetsweb)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/loading-error-11/#post-13767773)
 * The main error is a server error, you would need to check your error logs on 
   your website host to see what it is in detail.
 * That might give you a clue on what is going wrong.
 *  Thread Starter [fresthetic](https://wordpress.org/support/users/fresthetic/)
 * (@fresthetic)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/loading-error-11/#post-13767817)
 * How would I get an detailed explanation of the 500 error? It seems to pop up 
   whenever I try to login to wordpress. Is there another way to see the error log?
 *  [corrinarusso](https://wordpress.org/support/users/corrinarusso/)
 * (@corrinarusso)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/loading-error-11/#post-13767896)
 * My first guess is that it is a malicious hack.
    You can see your php and apache
   error logs by logging into your control panel at your host.
 * It is a 500 error bc you’re missing that file. You can download it from here,
   and install on your server using ftp or file upload :
    [https://github.com/WordPress/WordPress/blob/master/wp-admin/admin-ajax.php](https://github.com/WordPress/WordPress/blob/master/wp-admin/admin-ajax.php)
 *  Thread Starter [fresthetic](https://wordpress.org/support/users/fresthetic/)
 * (@fresthetic)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/loading-error-11/#post-13767991)
 * this might be a silly question but how do I download the file? Or should I just
   copy and paste in a text file and save as admin-ajax.php?
 * Also, should I install it anywhere specific?
 *  [corrinarusso](https://wordpress.org/support/users/corrinarusso/)
 * (@corrinarusso)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/loading-error-11/#post-13768002)
 * You could do a right click, Save As from here :
    [https://raw.githubusercontent.com/WordPress/WordPress/master/wp-admin/admin-ajax.php](https://raw.githubusercontent.com/WordPress/WordPress/master/wp-admin/admin-ajax.php)
 * Yes! In here :
    /your-url-path/wp-admin/

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Loading error’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 3 participants
 * Last reply from: [corrinarusso](https://wordpress.org/support/users/corrinarusso/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/loading-error-11/#post-13768002)
 * Status: not resolved

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