Title: Loading error
Last modified: February 8, 2024

---

# Loading error

 *  Resolved [maarcoswesleey](https://wordpress.org/support/users/maarcoswesleey/)
 * (@maarcoswesleey)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/loading-error-14/)
 * When I try to load a profile of one of my associates, the preloader keeps loading
   and it doesn’t enter the profile, the plugin is updated and I also use the search
   plugin which I am unable to update.
 * However, I can’t access any profile, as this preloader won’t stop loading.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-error-14%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Youzify](https://wordpress.org/support/users/kainelabsteam/)
 * (@kainelabsteam)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/loading-error-14/#post-17411212)
 * Hello [@maarcoswesleey](https://wordpress.org/support/users/maarcoswesleey/)
 * Thank you for reaching us
 * Please follow the next steps before to identify the issue further:
    - Make sure you are using the most updated versions of Youzify, WordPress & 
      BuddyPress (12 version).
    - Deactivate all of your plugins. If this solves the problem, gradually activate
      your plugins one by one, until you spot the problematic plugin.
    - If you have a caching plugin, make sure you deactivate it, or even better –
      purge the cache.
    - Change your WordPress theme to WordPress TwentySeventeen (or other default
      WordPress theme).
    - On your WordPress root folder, edit the wp-config.php and set the value of
      WP-DEBUG to true.
 * Best Regards, KaineLabs Team.
 *  Thread Starter [maarcoswesleey](https://wordpress.org/support/users/maarcoswesleey/)
 * (@maarcoswesleey)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/loading-error-14/#post-17412564)
 * Even deactivating all plugins and leaving only BuddyPress and Youzify active,
   the problem continues.
 * I checked the logs and there is no indicator of what it could be, it just keeps
   loading and doesn’t open the user profile.
 *  Thread Starter [maarcoswesleey](https://wordpress.org/support/users/maarcoswesleey/)
 * (@maarcoswesleey)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/loading-error-14/#post-17412567)
 * In the debug only the error below was found
 * **Deprecated**: A função bp_core_get_username está obsoleta desde a versão 12.0.0!
   Em vez disso, use bp_members_get_user_slug(). in **/home/u769454855/domains/aneti.
   org.br/public_html/wp-includes/functions.php** on line **6031**
 *  Plugin Support [Youzify](https://wordpress.org/support/users/kainelabsteam/)
 * (@kainelabsteam)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/loading-error-14/#post-17414053)
 * Hello [@maarcoswesleey](https://wordpress.org/support/users/maarcoswesleey/)
 * Can you please send me screenshot or screencast so I can have a clear idea regarding
   the issue?
 * Best Regards, KaineLabs Team.
 *  Thread Starter [maarcoswesleey](https://wordpress.org/support/users/maarcoswesleey/)
 * (@maarcoswesleey)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/loading-error-14/#post-17418296)
 * In some cases it is not even creating the user profile as in the image below.
 * ![](https://i0.wp.com/aneti.org.br/wp-content/uploads/2024/02/Screenshot_2.png)
 * In other situations, it just keeps loading the page and doesn’t open anything.
   Like the image below.
 * ![](https://i0.wp.com/aneti.org.br/wp-content/uploads/2024/02/aneti.png?ssl=1)
 * I’ve already updated wordpress and the plugins, even deactivating all the plugins
   and leaving only Yozify the error persists, it also happens that I can’t update
   the profile data.
 *  Plugin Support [Youzify](https://wordpress.org/support/users/kainelabsteam/)
 * (@kainelabsteam)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/loading-error-14/#post-17420078)
 * Hello [@maarcoswesleey](https://wordpress.org/support/users/maarcoswesleey/)
    1. Please make sure you do not install “BP Classic” plugin
    2. Please go to Settings >> Permalinks >> Make sure to select “Posts” instead of“
       Custom Structure”, and then click save.
    3. Make sure to disable all non BP and Youzify plugin and switch your theme to 
       default WP Theme.
 * Best Regards, KaineLabs Team.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Loading error’ is closed to new replies.

 * ![](https://ps.w.org/youzify/assets/icon-256x256.png?rev=2487434)
 * [Youzify – BuddyPress Community, User Profile, Social Network & Membership Plugin for WordPress](https://wordpress.org/plugins/youzify/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/youzify/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/youzify/)
 * [Active Topics](https://wordpress.org/support/plugin/youzify/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/youzify/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/youzify/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Youzify](https://wordpress.org/support/users/kainelabsteam/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/loading-error-14/#post-17420078)
 * Status: resolved