Title: loading image error
Last modified: May 18, 2021

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# loading image error

 *  Resolved [dieg0001](https://wordpress.org/support/users/dieg0001/)
 * (@dieg0001)
 * [5 years ago](https://wordpress.org/support/topic/loading-image-error/)
 * L’immagine loading si carica e scopmpare se sono loggtao come utente wp, se lo
   visito da incognito l’immagine di loading non scompare e non fa visualizzare 
   il sito.
    Come posso fare? grazie a chi saprà aiutarmi.
 * The loading image loads and expires if I am logged in as a wp user, if I visit
   it incognito the loading image does not disappear and does not show the site.
   
   How can I do? thanks to those who will be able to help me.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-image-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [5 years ago](https://wordpress.org/support/topic/loading-image-error/#post-14452170)
 * Ciao [@dieg0001](https://wordpress.org/support/users/dieg0001/),
 * Can you tell me more about the loading image you’re referring to?
 * Is it an error image that you see, perhaps? If so, does the system return any
   message along with it? Does the issue happen when you operate on your `wp-admin`,
   the WordPress.com blue dashboard, or both?
 * I checked your site (which shows a static homepage and nothing else) and your
   Jetpack connection, and everything seems to be working okay as far as I can see,
   which is a good place to start.
 * I’d like to replicate this at my end, so the more information you can share, 
   the better! Feel free to share a screenshot so we can see what you’re describing.
 * You can create screenshots using something like [Snipboard]([https://snipboard.io/](https://snipboard.io/))
   or [Imgur]([https://imgur.com/](https://imgur.com/)) and post the link here.
 * Look forward to your reply, and thanks for sorting this out with me!
 *  Thread Starter [dieg0001](https://wordpress.org/support/users/dieg0001/)
 * (@dieg0001)
 * [5 years ago](https://wordpress.org/support/topic/loading-image-error/#post-14454047)
 * The page I need help with: [https://www.3dplusplus.xyz](https://www.3dplusplus.xyz)
 * you see website or only 1 center image?
 *  [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * (@madhattersez)
 * [5 years ago](https://wordpress.org/support/topic/loading-image-error/#post-14454654)
 * Hello, there.
 * Whether I’m logged into WordPress.com or not, I am only able to see that one 
   image you’re mentioning, and the site never loads for me.
 * You’ve reached support for the Jetpack WordPress plugin.
 * Layout, design, or any other non Jetpack-related items are definitely outside
   the scope of our support since we only develop the Jetpack plugin itself, not
   WordPress at large. The best options for help on that would be your webhost, 
   the WordPress.org forum ( [https://wordpress.org/support](https://wordpress.org/support))
   or to hire a developer / designer.
 * That being said, your webhost is usually the best place to reach out to first.
 * So, we wouldn’t be able to help you with that directly, but I hope this points
   you in the right direction!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘loading image error’ is closed to new replies.

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## Tags

 * [loading](https://wordpress.org/support/topic-tag/loading/)

 * 3 replies
 * 3 participants
 * Last reply from: [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/loading-image-error/#post-14454654)
 * Status: resolved