Loading issue with ocean extra

Hello @passimatze,

Thank you for reaching out,

We don’t have this issue on any of our sites, nor have we received any similar reports. Do you know how we might reproduce the issue on a completely fresh WordPress installation?

Activating the Ocean Extra plugin and seeing a decrease in load speed doesn’t necessarily mean there’s an issue with the plugin. This plugin is the core of the OceanWP theme and adds settings to your site, so we need to know what settings you’ve configured in it. To help us understand, please export your settings from the path below and send us the file: WP Dashboard > OceanWP > OceanWP Panel > Customizer > Export Customizer Styling.

Also, if you’re using a child theme, temporarily deactivate it and perform the test as shown in the video.

For example, let’s say you uploaded a font to your site and want to load it locally. If a TTFB (Time to First Byte) issue occurs on your server, it would show up in Ocean Extra because it’s loaded from there, but the real issue could be with the link. So, what you showed in the video doesn’t necessarily pinpoint the problem. To help us investigate further, please also send us your system information so we can identify the root cause.

Kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to http://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png (you can remove your email address from the content).

Please keep us posted.
Thank you,

I hope it helps.
Best Regards

Hi @passimatze,

Thank you for reaching out,

As you mentioned, there don’t seem to be any issues related to Ocean Extra. If it were in any plugin, the issue would persist. Based on the information I’ve seen from your site, it seems likely that the problems are related to your hosting. So, please increase your host resources and recheck the issue.

Host configurations: To access these fields, please edit the “php.ini” file, which is located in the host (if you can’t find it, then contact your host service provider).

upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 800
max_input_vars = 10000
max_input_time = 800

WordPress Configurations:
https://ww.wp.xz.cn/documentation/article/editing-wp-config-php/
https://developer.ww.wp.xz.cn/apis/wp-config-php/#increasing-memory-allocated-to-php

Reference: https://ww.wp.xz.cn/about/requirements/

Please keep us posted if it happens again.
I hope it helps.
Best Regards

Despite reinstalling the Ocean Extra plugin and adding it from the official OceanWP website, the plugin doesn’t seem to work. When I click to enable the plugin, it activates, but nothing happens beyond that. No logo, no features are displayed, and the plugin doesn’t show any content or options. I’ve followed all the steps, but the issue persists

hi @skalanter

Despite deactivating all other plugins and enabling debugging, the Ocean ExtraWP plugin still isn’t working. I have also reinstalled it, but the issue persists.

“[04-Dec-2024 20:17:41 UTC] PHP Deprecated: The function wp_update_https_detection_errors is deprecated since version 6.4.0 and has no alternative. in C:\xampp\htdocs\wordpress\wp-includes\functions.php on line 6114″