Loading on mobile

  • Resolved lauramosc

    (@lauramosc)


    8 years, 9 months ago

    Hello. Plugin works fine on desktop but the lightbox is very very slow and sometimes doesn’t even load on mobile. Is there a way to make it lighter for mobile?? sometimes it stays “loading”. I have the paid version of this plugin if that makes any difference.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    8 years, 9 months ago

    Hi, @lauramosc!

    Thanks for posting about this issue!

    We could not check the gallery, unfortunately, but we understood the problem. Can you fill out this form and contact our team? We will have a closer look at the issue.

    Also please mention the link to this forum thread. We’ll share the solution here as soon as we have it.

    Thank you! Have a great day!

    david_sherman

    (@david_sherman)

    8 years, 8 months ago

    I have the same problem.

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    8 years, 8 months ago

    Hi, @david_sherman!

    Thank you for letting us know about this problem!

    Could you please post the link to the page where you have your gallery? We will check and try to detect the cause of this issue.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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