Title: Loading PDF issue
Last modified: November 13, 2020

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# Loading PDF issue

 *  Resolved [drdr](https://wordpress.org/support/users/drdr/)
 * (@drdr)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/loading-pdf-issue/)
 * I have a PDF loading problem on a nginx server.
 * I get this error in console log: pdf.worker.min.js?ver=1.7.3.8:1 Uncaught (in
   promise) Error: Bad end offset: 5461380, and the PDF is infinitely loading.
 * Do you have any workaround for this?
 * Thank you.
    -  This topic was modified 5 years, 7 months ago by [drdr](https://wordpress.org/support/users/drdr/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-pdf-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Deepak Ghimire](https://wordpress.org/support/users/deip/)
 * (@deip)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/loading-pdf-issue/#post-13662459)
 * Hi,
 * Nginx, by default, is not aligned for Partial loading requests. Apache server
   is.
 * In our Nginx server, we don’t serve PDF using Nginx, we let it get served by 
   APache and the issue was resolved.
 * If such is not possible, you can stop partial loading – by enabling gzip on PDF
   and that will cause the whole PDF to load and without such errors. this is not
   a good solution but better than errors. If possible serve PDF with Apache, because
   customizing Nginx for proper partial loading support is too much complex, even
   for us – we couldn’t do that so used Apache serving for PDFs.
 * Best,
    Deip
    -  This reply was modified 5 years, 7 months ago by [Deepak Ghimire](https://wordpress.org/support/users/deip/).
 *  [danbaileyza](https://wordpress.org/support/users/danbaileyza/)
 * (@danbaileyza)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/loading-pdf-issue/#post-14200806)
 * I’m also having this problem but can’t find the gzip setting – is it global or
   on the PDF? Thanks
 *  Plugin Author [Deepak Ghimire](https://wordpress.org/support/users/deip/)
 * (@deip)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/loading-pdf-issue/#post-14214021)
 * Hi,
 * gZip settings are actually done in .htaccess file from the server configuration.
 * Please check the settings in your hosting settings.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Loading PDF issue’ is closed to new replies.

 * ![](https://ps.w.org/3d-flipbook-dflip-lite/assets/icon-128x128.gif?rev=3175518)
 * [DearFlip - PDF Flipbook, 3D Flipbook, PDF embed, PDF viewer](https://wordpress.org/plugins/3d-flipbook-dflip-lite/)
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 * 3 replies
 * 3 participants
 * Last reply from: [Deepak Ghimire](https://wordpress.org/support/users/deip/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/loading-pdf-issue/#post-14214021)
 * Status: resolved