Title: loading website or pages….
Last modified: December 21, 2021

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# loading website or pages….

 *  [anok](https://wordpress.org/support/users/anok4u2/)
 * (@anok4u2)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/loading-website/)
 * Hi, when i load my website or pages…
    You can see in a very short flash the basic
   white wordpress beneath my wp theme (enfold). I noticed it seems to be related
   to Add Expires Headers, by de/activating the plugin. Any idea what setting this
   can trigger the problem? Grtz
    -  This topic was modified 4 years, 5 months ago by [anok](https://wordpress.org/support/users/anok4u2/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Floading-website%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Passionate Brains](https://wordpress.org/support/users/passionatebrains/)
 * (@passionatebrains)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/loading-website/#post-15184166)
 * Hi, Anok
 * This occuring due to async loading of css files.
 * Go to your minification settings and uncheck “Async CSS Loading” and save settings.
   
   Clear you browser cache and test again.
 * It will resolve your issue. If not please let us know here. Our technical team
   will review your website.
 * Thanks for using plugin. Have a great time.
 * Regards,
    PassionateBrains
 *  Thread Starter [anok](https://wordpress.org/support/users/anok4u2/)
 * (@anok4u2)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/loading-website/#post-15214870)
 * Thanks.
    But doesn’t seem to work. You find my website _[ redundant link removed]_
    -  This reply was modified 4 years, 4 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 4 months ago](https://wordpress.org/support/topic/loading-website/#post-15217838)
 * [@passionatebrains](https://wordpress.org/support/users/passionatebrains/) While
   I know you have the best of intentions, it’s forum policy that you _not_ ask 
   users for admin or server access. Users on the forums aren’t your customers, 
   they’re your open source collaborators, and requesting that kind of access can
   put you and them at high risk.
 * If they _are_ paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site vistors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users _here_ and in public, you also help the next person with 
   the same problem. They’ll be able to read the debugging and solution and educate
   themselves. That’s how we get the next generation of developers.
 * If you need to contact the moderators about this then you can do so via the Slack#
   forums channel.
 * To use that channel you need a Slack account. You can obtain one via these instructions.
 * [https://make.wordpress.org/chat/](https://make.wordpress.org/chat/)
 * When you contact the #forums channel, inform them what your WordPress.ORG forum
   user ID is. That will help the moderators find your account and ascertain what
   the issue is.
 * If you do use Slack do not direct message me or any other moderator. Use the #
   forums channel and any moderator there can assist you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘loading website or pages….’ is closed to new replies.

 * ![](https://ps.w.org/add-expires-headers/assets/icon-256x256.png?rev=2116693)
 * [AEH Speed Optimization: Browser Cache, Optimized Minify, Lazy Loading & Image Optimization](https://wordpress.org/plugins/add-expires-headers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/add-expires-headers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/add-expires-headers/)
 * [Active Topics](https://wordpress.org/support/plugin/add-expires-headers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/add-expires-headers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/add-expires-headers/reviews/)

 * 3 replies
 * 4 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/loading-website/#post-15217838)
 * Status: not resolved