Title: Login authentication Last modified: September 1, 2016 --- # Login authentication * [socialdzine](https://wordpress.org/support/users/socialdzine/) * (@socialdzine) * [9 years, 11 months ago](https://wordpress.org/support/topic/login-authentication/) * I have a membership option and I’m having issues with the pre-authentication login (not sure if that’s what it’s called) For me it asked me to enter a specified username and then calculate 2 numbers for the password and then it allows me to log in. * I don’t want this there for two reasons… One, members are too confused. They are trying to enter their details and I don’t want to stop every time someone joins and deal with email after email after email about why they can’t log in. * Second, I was away from my office and tried to log in as a customer and it wasn’t even showing the username and numbers for anyone to even attempt to get past this. If I didn’t know it by heart I wouldn’t have even been able to log into my own site. * I’ve looked in my plugins and don’t see anything. I went to my wordpress installation and don’t see a way to change that there either. * Please help me remove this. I have member that can’t use what they’ve paid for and it’s really frustrating. Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [socialdzine](https://wordpress.org/support/users/socialdzine/) * (@socialdzine) * [9 years, 11 months ago](https://wordpress.org/support/topic/login-authentication/#post-7540185) * Anyone? I’ve searched all over the place, in my control panel, etc. I can’t figure out where this is to remove it. * If I have to start refunding people I’m going to furious. * There’s got to be someone that knows where this is and what it’s called to help me disable it. * Please * [avazquez1](https://wordpress.org/support/users/avazquez1/) * (@avazquez1) * [9 years, 11 months ago](https://wordpress.org/support/topic/login-authentication/#post-7540187) * Hi, * I’m sorry to hear that you’re experiencing this issue. I did some looking around and found this thread: * [https://wordpress.org/support/topic/how-to-remove-the-captcha-login?replies=8](https://wordpress.org/support/topic/how-to-remove-the-captcha-login?replies=8) * While this does look like a temporary fix, what I find interesting is that the apparent solution had to do something with the hosting company. Is it possible to a bit more information such as a screenshot or link to your site? * Just for some additional information: * How long ago did this start happening? * Have there been any recent changes that you can think of? * Have you contact your host? * Has there been an increase spike in traffic to your site? * I’m just trying to get a better overall view of what’s going on. * I hope the link to the post proves helpful. I’ve request email notifications regarding follow up posts to this thread. I’d like to see if I can help you get this sorted out. * Take care for now! * [avazquez1](https://wordpress.org/support/users/avazquez1/) * (@avazquez1) * [9 years, 11 months ago](https://wordpress.org/support/topic/login-authentication/#post-7540190) * Hi again, * Take a look at this post: * [https://wordpress.org/support/topic/is-there-anyway-to-remove-the-math-captcha?replies=2](https://wordpress.org/support/topic/is-there-anyway-to-remove-the-math-captcha?replies=2) * I think that might be beneficial to review as well. * Thread Starter [socialdzine](https://wordpress.org/support/users/socialdzine/) * (@socialdzine) * [9 years, 11 months ago](https://wordpress.org/support/topic/login-authentication/#post-7540191) * That’s interesting. I don’t have Jetpack installed although I used to. I’m wondering if I add it back and then disable that if it will fix the issue. * I’ll try this… nothing else is working * Thank you * [avazquez1](https://wordpress.org/support/users/avazquez1/) * (@avazquez1) * [9 years, 11 months ago](https://wordpress.org/support/topic/login-authentication/#post-7540192) * Another thing to consider as well is based on the last post it could have something to do with your IP address. Ill go out on a limb and also say it could have something to do with your browser’s cache as well. * If you’re using the Google Chrome browser try hitting CTRL+SHIFT+N on your keyboard. Or, if you’re using a MAC try CMD+SHIFT+N this will bring up an Incognito window. This window is sort of like a sandbox where your browser doesn’t remember anything about other browsing sessions. Go into that window and try to login again and see if the captcha still shows up. * I’m thinking to test from a “clean” slate to see where that goes. * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [9 years, 11 months ago](https://wordpress.org/support/topic/login-authentication/#post-7540205) * > and then calculate 2 numbers for the password and then it allows me to log > in. * This does not sound like default behavior of WP core. * This feature probably is added by one of your plugins or your theme. * So, try: * – Flushing any caching plugins you might be running, as well as server and/or browser caches. Also, any op cache or content network cache, as well as Cloudflare, clear those caches. – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).– [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by [FTP](http://codex.wordpress.org/FTP_Clients). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old. – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Login authentication’ is closed to new replies. ## Tags * [authentication](https://wordpress.org/support/topic-tag/authentication/) * [login](https://wordpress.org/support/topic-tag/login/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 6 replies * 3 participants * Last reply from: [t-p](https://wordpress.org/support/users/t-p/) * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/login-authentication/#post-7540205) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics