Login failed at first attempt

  • Resolved ranawaleed007

    (@ranawaleed007)


    1 year, 2 months ago

    Hello,

    I’m utilizing this plugin to set up subscription plans. However, I’m encountering an issue where users are unable to log in on their first attempt, but succeed after two or more tries. Could this be a known bug, or is there another explanation? I’ve tried clearing the site cache multiple times, but the problem persists.

    Additionally, when a user enters an incorrect password, the website simply reloads without showing any error message. Moreover, whether a user logs in or logs out successfully, no confirmation message is displayed to indicate the action was completed.

    Thank you for your assistance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support thomaswild

    (@thomaswild)

    1 year, 1 month ago

    Hello @ranawaleed007,

    You mentioned clearing the cache of your website. The issue you have described is most likely related to a caching issue. Could you please:

    1. Exclude our pages, the pages created with our shortcodes from the cache, and check if the issue persists?

    2. If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).

    3. Please create a new page on your site and on this new page add only the PMS login form shortcode and check if the issue still persists.

Viewing 1 replies (of 1 total)

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