Login page not loading

  • Resolved sarahjp

    (@sarahjp)


    3 years, 6 months ago

    Hello,

    I’m trying not to panic! I’ve tried to find the same issue in other posts, but haven’t found exactly what I’m experiencing.

    BTW, I just use WordPress. I don’t know much about html, dodes or anything. I just login and use it.

    I type the login url in the browser. It changes to the redirect url, but nothing happens. The page does not load. The circle just keeps going round and round while I’m faced with a plain white screen.

    This is the redirect url:

    https://angelcuddlepublishing.com/store/wp-login.php?redirect_to=https%3A%2F
    %2Fangelcuddlepublishing.com%2Fstore%2Fwp-admin%2F&reauth=1

    I can’t remember if I’ve logged in since the last automatic update which was 18th October 2022. It updated to 4.8.21.

    It is a woo commerce store theme set up on that site. Not sure if that is relevant or not.

    I was trying to login to create a coupon code for a launch in a few days and that is why I am close to panicking.

    Any help is greatly appreciated. Please keep it simple or I will not understand. (Sorry). I’m a 62 year old grandmother, not a computer wizard!

    Thank you in advance,
    Sarah

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • lisa

    (@contentiskey)

    3 years, 6 months ago

    *i was able to get to the view the website and the login page.

    *it is possible that since the WordPress version you are using is not current (6.1.1) – you might be experiencing some difficulty.

    *be sure you are making frequent backup copies of your store (database and files) before accepting more updates to plugins, themes and WordPress version
    GUIDE: https://ww.wp.xz.cn/support/article/wordpress-backups/

    Thread Starter sarahjp

    (@sarahjp)

    3 years, 6 months ago

    Thanks Lisa.

    I can view the website okay. But the login page still will not load for me.

    Is there another way of logging in?

    Thread Starter sarahjp

    (@sarahjp)

    3 years, 6 months ago

    I have just used someone else’s computer and the login page loads, so it is obviously something to do with my computer.

    I tried clearing the caches and cookies, but still no go.

    raytan12

    (@raytan12)

    3 years, 6 months ago

    Hi @sarahjp ,

    Can you try clicking on below link on your computer and see if you can log in?

    – https://angelcuddlepublishing.com/store/wp-login.php

    Thread Starter sarahjp

    (@sarahjp)

    3 years, 6 months ago

    Hello raytan12

    I tried clicking on the link, copy pasting and typing it, but still the login page does not load.

    raytan12

    (@raytan12)

    3 years, 6 months ago

    HI,

    Have you tried using a different browser? If the issue persists, then it is definitely some configuration is wrong with your computer…

    Thread Starter sarahjp

    (@sarahjp)

    3 years, 6 months ago

    Thank you! That works.

    I had thought of doing that and then somehow got distracted (very easy w/ little people around) and didn’t actually get round to doing it, til you reminded me.

    Thank you, again.

    Many blessings,

    Sarah

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Login page not loading’ is closed to new replies.