Title: Login Problems For Users Last modified: November 19, 2018 --- # Login Problems For Users * Resolved [Rednasil](https://wordpress.org/support/users/rednasil/) * (@rednasil) * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problems-for-users/) * Hello, * At the moment my users are encountering issues to login on my website. When trying to log in, the page just redirects to the login page and nothing happens. The same goes for registration. * I am using woocommerce icw wpjobmanager. I have disabled all my plugins and activated the twenty Seventeen theme and the problem still persisted. * is there something I can do to get this resolved? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flogin-problems-for-users%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problems-for-users/#post-10898586) * Hey there! * If you disable WooCommerce, are you still having the same problem? It sounds like it might actually be more of a WordPress issue. * Thread Starter [Rednasil](https://wordpress.org/support/users/rednasil/) * (@rednasil) * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problems-for-users/#post-10903282) * Hi Hannah, * I’m just now seeing your reply. But the thing is, I am able to login through the usual wordpress login. The login page made for woocommerce is the one that’s not working. * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problems-for-users/#post-10907456) * Hey there! * No worries – answers in the forums aren’t always fast from our end either. 🙂 Thanks for clarifying! * Can you please share the link to the page where you’re trying to log in? I’d like to take a look at the behavior. * Thread Starter [Rednasil](https://wordpress.org/support/users/rednasil/) * (@rednasil) * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problems-for-users/#post-10908698) * Hi Hannah, this is the link: [https://werkze.co/inloggen/](https://werkze.co/inloggen/) * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problems-for-users/#post-10910133) * Hey there, * Thanks for the link! * I took a look at the aanmelden page, which contains extra fields beyond the standard WordPress registration screen: [https://werkze.co/aanmelden/](https://werkze.co/aanmelden/) * I suspect that you’ve added a customization to modify the fields, which is causing further trouble. Can you please try disabling any related plugins and checking to see if that helps? * If it doesn’t, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thread Starter [Rednasil](https://wordpress.org/support/users/rednasil/) * (@rednasil) * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problems-for-users/#post-10912652) * Hi Hannah, * I have disabled everything, from plugins to themes and switched to the default wordpress themes. This didn’t help. I kept only woocommerce plugin active, running on the twenty seventeen theme. While doing that, login was still not possible. * So I haven’t done it now. But below you can find a status report: * ``` ### WordPress Environment ### Home URL: https://werkze.co Site URL: https://werkze.co WC Version: 3.5.1 Log Directory Writable: ✔ WP Version: 4.9.8 WP Multisite: – WP Memory Limit: 128 MB WP Debug Mode: – WP Cron: ✔ Language: nl_NL External object cache: ✔ ### Server Environment ### Server Info: nginx/1.14.0 PHP Version: 7.2.10 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 3000 cURL Version: 7.61.1 LibreSSL/2.0.0 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.32-MariaDB Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.5.1 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 38.32MB Database Data Size: 29.14MB Database Index Size: 9.18MB wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.14MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_cgd_term_order: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.06MB + Index: 0.09MB wp_cp_calculated_fields_form_discount_codes: Data: 0.02MB + Index: 0.00MB wp_cp_calculated_fields_form_posts: Data: 0.02MB + Index: 0.00MB wp_cp_calculated_fields_form_revision: Data: 0.02MB + Index: 0.00MB wp_cp_calculated_fields_form_settings: Data: 0.05MB + Index: 0.00MB wp_essb3_click_stats: Data: 0.02MB + Index: 0.00MB wp_failed_jobs: Data: 0.02MB + Index: 0.00MB wp_gonzales_disabled: Data: 0.02MB + Index: 0.00MB wp_gonzales_enabled: Data: 0.02MB + Index: 0.00MB wp_icl_translate: Data: 0.06MB + Index: 0.02MB wp_job_manager_bookmarks: Data: 0.02MB + Index: 0.00MB wp_job_manager_stats: Data: 3.29MB + Index: 1.25MB wp_links: Data: 0.02MB + Index: 0.02MB wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB wp_nf_objectmeta: Data: 0.02MB + Index: 0.00MB wp_nf_objects: Data: 0.02MB + Index: 0.00MB wp_nf_relationships: Data: 0.02MB + Index: 0.00MB wp_ninja_forms_fav_fields: Data: 0.05MB + Index: 0.00MB wp_ninja_forms_fields: Data: 0.02MB + Index: 0.00MB wp_options: Data: 4.36MB + Index: 1.06MB wp_postmeta: Data: 5.52MB + Index: 4.03MB wp_posts: Data: 12.52MB + Index: 0.53MB wp_queue: Data: 0.02MB + Index: 0.00MB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB wp_termmeta: Data: 0.00MB + Index: 0.01MB wp_terms: Data: 0.14MB + Index: 0.20MB wp_term_relationships: Data: 0.25MB + Index: 0.20MB wp_term_taxonomy: Data: 0.17MB + Index: 0.17MB wp_translations: Data: 0.05MB + Index: 0.01MB wp_usermeta: Data: 1.52MB + Index: 0.83MB wp_users: Data: 0.11MB + Index: 0.08MB wp_wcpl_user_packages: Data: 0.02MB + Index: 0.00MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB wp_yoast_seo_links: Data: 0.14MB + Index: 0.09MB wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB ### Post Type Counts ### amn_mi-lite: 3 amn_om: 2 attachment: 584 faq: 7 feedback: 55 job_alert: 16 job_application: 2 job_listing: 167 nav_menu_item: 89 nf_sub: 4 omapi: 5 page: 152 polylang_mo: 3 post: 151 product: 15 resume: 117 revision: 978 shop_coupon: 7 shop_order: 72 soliloquy: 1 super_form: 2 testimonial: 58 tribe_events: 1 tribe_organizer: 1 tribe_venue: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (33) ### Polylang Pro: by Frédéric Demarle – 2.4 VaultPress: by Automattic – 1.9.6 Agreeable: by kraftpress – 1.5 Akismet Anti-Spam: by Automattic – 4.1 BAW Login/Logout menu: by Juliobox – 1.3.3 Calculated Fields Form: by CodePeople – 1.0.267 Column Shortcodes: by Codepress – 1.0 Easy Table of Contents: by Steven A. Zahm – 1.7 Edit Flow: by Daniel Bachhuber Scott Bressler Mohammad Jangda Automattic and others – 0.8.2 Envato Market: by Envato – 2.0.1 Facebook for WooCommerce: by Facebook – 1.3.3 – Not tested with the active version of WooCommerce Gmail SMTP: by naa986 – 1.1.7 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.3.0 Hide Admin Bar From Non-admins: by Stranger Studios – 1.0 Hide Featured Image: by shahpranaf – 1.3.1 Insert Headers and Footers: by WPBeginner – 1.4.3 Jetpack by WordPress.com: by Automattic – 6.7 Custom Login Page Customizer: by Hardeep Asrani – 2.0.1 Mailchimp for WooCommerce: by Mailchimp – 2.1.11 – Not tested with the active version of WooCommerce Nav Menu Roles: by Kathy Darling – 1.9.2 Ninja Forms: by De WP Ninjas – 3.3.19 No CAPTCHA reCAPTCHA for WooCommerce: by MailOptin Team – 1.2.4 – Not tested with the active version of WooCommerce OptinMonster API: by OptinMonster Team – 1.5.1 Polylang for WooCommerce: by Frédéric Demarle – 1.0.4 Post Thumbnail Editor: by sewpafly – 2.4.8 Quick and Easy FAQs: by Inspiry Themes – 1.1.3 Qzzr Shortcode Plugin: by Qzzr – 1.0.1 Simple Custom CSS: by John Regan Danny Van Kooten – 4.0.1 Simple Google Maps Shortcode: by WebFactory Ltd – 1.3.2 Responsive WordPress Slider - Soliloquy Lite: by Soliloquy Team – 2.5.3 Super Forms - Calculator: by feeling4design – 1.8.0 Super Forms - Drag & Drop Form Builder: by feeling4design – 3.3.0 Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.5 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: simple (simple) grouped (grouped) variable (variable) external (external) job_package (job_package) resume_package (resume_package) job_package_subscription (job_package_subscription) resume_package_subscription (resume_package_subscription) Taxonomies: Product Visibility: exclude-from-search (exclude-from-search) exclude-from-catalog (exclude-from-catalog) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #8 - /shop/ Cart: #9 - /winkelmand/ Checkout: #10 - /afrekenen/ My account: #11 - /mijn-account/ Terms and conditions: ❌ Page visibility should be public ### Theme ### Name: Jobify - Child Version: 1.0.2 Author URL: http://astoundify.com Child Theme: ✔ Parent Theme Name: Jobify Parent Theme Version: 3.10.0 Parent Theme Author URL: http://themeforest.net/item/jobify-wordpress-job-board-theme/5247604?ref=Astoundify WooCommerce Support: ✔ ### Templates ### Overrides: jobify/woocommerce/product-searchform.php ### WC Pages Translations ### Shop base: Cart: Checkout: My account: ``` * [jessepearson](https://wordpress.org/support/users/jessepearson/) * (@jessepearson) * Automattic Happiness Engineer * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problems-for-users/#post-10975266) * [@rednasil](https://wordpress.org/support/users/rednasil/) Typically login problems are related to caching in some form. I do not see any caching plugins at a glance, but it appears that you have object caching at the server level. This doesn’t mean this _is_ the problem, but it _could_ be. * Usually object caching is a Must Use, or mu, plugin that’s added at the server level and can only be disabled by renaming the plugin file itself such as appending the filename like `.php_bak`. Can you try that to see if you notice a difference? * Also, you have registration open on your site so I attempted to create a customer level login for us to use, but it seems one already existed. When trying to get a password reset link, nothing is received on our end. * [jessepearson](https://wordpress.org/support/users/jessepearson/) * (@jessepearson) * Automattic Happiness Engineer * [7 years, 5 months ago](https://wordpress.org/support/topic/login-problems-for-users/#post-11007363) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Login Problems For Users’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 8 replies * 3 participants * Last reply from: [jessepearson](https://wordpress.org/support/users/jessepearson/) * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/login-problems-for-users/#post-11007363) * Status: resolved