Logo missing on Invoice | ww.wp.xz.cn

Resolved Hans
(@taufrisch88)

11 months, 2 weeks ago

Hi, I have added a Logo in the configs.

But on the invoice, it just show a big X.

This is a bit weird, it would be better to show nothing than a big X if there is a image problem.

But anyway, how do I fix this to get my logo back on the documents?

Config: https://www.dropbox.com/scl/fi/4x11yim5lnlcca0usz5lh/Invoice.png?rlkey=2wod40lbn1w75c3fuwunrlj7e&dl=0

Invoice: https://www.dropbox.com/scl/fi/ga344vzmv81401rpxoa9b/Invoice_38218.pdf?rlkey=cxupzsqrt6dxg9vzpjwrj18ey&dl=0

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Plugin Support WebToffee Support
(@webtoffeesupport)

11 months, 2 weeks ago

Hi @taufrisch88,

Thanks for reaching out.

The issue may be related to the DOMPDF library that is used in the plugin to convert HTML to PDF. To fix it, please download and install the free Mpdf addon.

After installing, navigate to Invoice/Packing > General Settings > General in the plugin settings. Switch the PDF library to the “Mpdf” option and enable the “Enable RTL support” option to resolve the issue.

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1 reply
2 participants
Last reply from: WebToffee Support
Last activity: 11 months, 2 weeks ago
Status: resolved