Hi @raunhar,
Thanks for reaching out.
The issue you are facing may be related to relative image paths. Kindly share the following details for a better understanding of your system environment.
- WooCommerce system status report (WooCommerce > Status > System status > Get system report).
- Full screenshot of “General” tab (Invoice/Packing > General Settings > General) of General Settings page.
- Screenshot of WooCommerce order edit page of the order you are having issues with and its corresponding PDF Invoice document.
Kindly mask any user-sensitive information when sharing the details requested above. You may share the details via this link if you have any privacy concerns.
I had created the ticket as you suggested , but no update recd till date.
Hi @raunhar,
We’ve already responded to your query in the ticket you created. It’s possible that the email may have landed in your spam folder. Kindly check your spam folder for a message from our support email ID.
please do not use ww.wp.xz.cn forums for side communications about tickets opened elsewhere.
this topic is now closed
