Title: Logo not showing
Last modified: August 19, 2025

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# Logo not showing

 *  Resolved [raunhar](https://wordpress.org/support/users/raunhar/)
 * (@raunhar)
 * [8 months ago](https://wordpress.org/support/topic/logo-not-showing-46/)
 * I have uploaded logo, but when I check the pdf invoice , a box with big cross
   is showing

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [8 months ago](https://wordpress.org/support/topic/logo-not-showing-46/#post-18595270)
 * Hi [@raunhar](https://wordpress.org/support/users/raunhar/),
 * Thanks for reaching out.
 * The issue you are facing may be related to relative image paths. Kindly share
   the following details for a better understanding of your system environment.
    - WooCommerce system status report (WooCommerce > Status > System status > Get
      system report).
    - Full screenshot of “General” tab (Invoice/Packing > General Settings > General)
      of General Settings page.
    - Screenshot of WooCommerce order edit page of the order you are having issues
      with and its corresponding PDF Invoice document.
 * Kindly mask any user-sensitive information when sharing the details requested
   above. You may share the details via [this link](https://www.webtoffee.com/contact/)
   if you have any privacy concerns.
 *  Thread Starter [raunhar](https://wordpress.org/support/users/raunhar/)
 * (@raunhar)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/logo-not-showing-46/#post-18603459)
 * I had created the ticket as you suggested , but no update recd till date.
 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/logo-not-showing-46/#post-18604487)
 * Hi [@raunhar](https://wordpress.org/support/users/raunhar/),
 * We’ve already responded to your query in the ticket you created. It’s possible
   that the email may have landed in your spam folder. Kindly check your spam folder
   for a message from our support email ID.
 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/logo-not-showing-46/#post-18604540)
 * please do not use wordpress.org forums for side communications about tickets 
   opened elsewhere.
 * this topic is now closed

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Logo not showing’ is closed to new replies.

 * ![](https://ps.w.org/print-invoices-packing-slip-labels-for-woocommerce/assets/
   icon-256x256.gif?rev=3123111)
 * [WebToffee WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels](https://wordpress.org/plugins/print-invoices-packing-slip-labels-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/print-invoices-packing-slip-labels-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Support Moderator](https://wordpress.org/support/users/moderator/)
 * Last activity: [7 months, 3 weeks ago](https://wordpress.org/support/topic/logo-not-showing-46/#post-18604540)
 * Status: resolved