Title: Loses format settings regularly
Last modified: August 1, 2021

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# Loses format settings regularly

 *  [daisycutter](https://wordpress.org/support/users/daisycutter/)
 * (@daisycutter)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/loses-format-settings-regularly/)
 * Loses settings now and then for no apparent reson, reverting to a really ugly
   format. The exported ‘backup’ settings don’t work. This plugin is great when 
   it works but I’ve had to start from scratch twice in a month now so looking for
   a more stable alternative.
    -  This topic was modified 4 years, 10 months ago by [daisycutter](https://wordpress.org/support/users/daisycutter/).

Viewing 1 replies (of 1 total)

 *  [hannah](https://wordpress.org/support/users/hannahritner/)
 * (@hannahritner)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/loses-format-settings-regularly/#post-14727112)
 * Hi [@daisycutter](https://wordpress.org/support/users/daisycutter/),
    I’m so 
   sorry this has been your experience. I haven’t heard of this happening for others.
   We would be more than happy to help troubleshoot and determine what the issue
   may be! You can submit a ticket here: [https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/)
 * Kindly,
    Hannah

Viewing 1 replies (of 1 total)

The topic ‘Loses format settings regularly’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
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 * 1 reply
 * 2 participants
 * Last reply from: [hannah](https://wordpress.org/support/users/hannahritner/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/loses-format-settings-regularly/#post-14727112)