Title: Lost 2FA
Last modified: April 4, 2023

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# Lost 2FA

 *  Resolved [Jim McLaughlin](https://wordpress.org/support/users/jimmcl61/)
 * (@jimmcl61)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/lost-2fa-2/)
 * Hello,
 * New phone. I lost my authenticator and hadn’t backed up the codes (or saved recovery
   codes). All on me, I know.
 * I’m looking for the method to recover 2FA access to my WF account and websites.
 * Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [wfjanet](https://wordpress.org/support/users/wfjanet/)
 * (@wfjanet)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/lost-2fa-2/#post-16626840)
 * Hi [@jimmcl61](https://wordpress.org/support/users/jimmcl61/),
 * Thank you for reaching out.
 * I’ll be happy to provide you with instructions on how to get back into your site.
   There are two ways to get back into the site.
 * The first way is if you have added the site in Wordfence Central (a free site
   management tool in your account on wordfence.com):
    - Login to Wordfence.com and look for the Configuration tab.
    - Click the gear icon at the end of the row that the site you need to access
      is on.
    - Scroll down to the Login Security Options section and expand it by clicking
      the small black arrow to the right.
    - In the section that says “Whitelisted IP addresses that bypass 2FA” add your
      public facing IP address.
      _**NOTE : **[You can get your public facing IP by clicking this link](https://www.whatsmyip.org/)._
    - Scroll back to the top of the screen and save the changes.
    - You should now be able to login to your site with just a username and password.
 * If you haven’t added your site to Wordfence Central follow these steps:
    - Please use FTP/SFTP — or any file manager your web host provides via their
      administration panel.
    - Look inside the **/wp-content/plugins/** directory and rename the **wordfence**
      directory to **wordfence.bak**. This will deactivate Wordfence and allow you
      to login without the 2FA code.
    - Once you have logged in to your WordPress admin you can name the folder back
      to **wordfence** again.
    - Go to your user profile and add 2FA back to your account, making sure to download
      the backup codes in case of problems in the future.
 * If you have any other trouble logging in feel free to reach out here.
 * Thanks,
 * Janet
 *  Thread Starter [Jim McLaughlin](https://wordpress.org/support/users/jimmcl61/)
 * (@jimmcl61)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/lost-2fa-2/#post-16626992)
 * I get stuck here: “Login to Wordfence.com…” It’s asking for a 2FA authentication.
   I need that turned off or reset somehow.
 *  Plugin Support [wfjanet](https://wordpress.org/support/users/wfjanet/)
 * (@wfjanet)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/lost-2fa-2/#post-16627276)
 * Hi [@jimmcl61](https://wordpress.org/support/users/jimmcl61/),
 * If you could please send an email to **lockout @ wordfence.com** and provide 
   the email address or username that is associated with the account, we can assist
   you.
 * Let me know if you have any issues.
 * Thanks,
 * Janet

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Lost 2FA’ is closed to new replies.

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## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)

 * 3 replies
 * 2 participants
 * Last reply from: [wfjanet](https://wordpress.org/support/users/wfjanet/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/lost-2fa-2/#post-16627276)
 * Status: resolved