Title: Lost 2FA codes
Last modified: February 3, 2021

---

# Lost 2FA codes

 *  Resolved [ozcanerdal](https://wordpress.org/support/users/ozcanerdal/)
 * (@ozcanerdal)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/lost-2fa-codes/)
 * Hi,
 * I can’t login wordfence.com, because I accidentally deleted 2FA codes and backup
   codes.
    What can I do . 🙁
 * my username : ozcanerdal
 * Best Regards
    Özcan Erdal

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/lost-2fa-codes/#post-14001715)
 * Hi [@ozcanerdal](https://wordpress.org/support/users/ozcanerdal/), thanks for
   getting in touch with us.
 * I’m happy to provide you instructions on how to get back into your site. If you
   have lost or replaced your old phone and can no longer access your site(s), and
   you have misplaced the 2FA backup codes, there are two ways to get back into 
   the site.
 * The first way is if you have added the site in Wordfence Central (a free site
   management tool in your account on wordfence.com):
    - Login to Wordfence.com and look for the Configuration tab.
    - Click the gear icon at the end of the row that the site you need to access
      is on.
    -  Scroll down to the Login Security Options section and expand it by clicking
      the small black arrow to the right.
    - In the section that says “Whitelisted IP addresses that bypass 2FA” add your
      public facing IP address.
       _**NOTE : **[You can get your public facing IP by clicking this link](https://www.whatsmyip.org/)._
    - Scroll back to the top of the screen and save the changes.
    - You should now be able to login to your site with just a username and password.
 * If you haven’t added your site to Wordfence Central follow these steps:
    - Please use FTP/SFTP — or any file manager your web host provides via their
      administration panel.
    - Look inside the **/wp-content/plugins/** directory and rename the **wordfence**
      directory to **wordfence.bak**. This will deactivate Wordfence and allow you
      to login without the 2FA code.
    - Once you have logged in to your WordPress admin you can name the folder back
      to **wordfence** again.
    - Go to your user profile and add 2FA back to your account, making sure to download
      the backup codes in case of problems in the future.
 * If you have any other trouble logging in feel free to reach out here.
 * Thanks,
 * Peter.
 *  Thread Starter [ozcanerdal](https://wordpress.org/support/users/ozcanerdal/)
 * (@ozcanerdal)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/lost-2fa-codes/#post-14001732)
 * Hi,
 * I can login in my website but can’t login wordfence.com.
 * please look —> [https://prntscr.com/y9cgjy](https://prntscr.com/y9cgjy)
 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/lost-2fa-codes/#post-14002108)
 * Hi [@ozcanerdal](https://wordpress.org/support/users/ozcanerdal/), my apologies,
 * If you could please send an email to **lockout @ wordfence . com** and provide
   your email address that is on the account or username, we can assist you!
 * Thanks again,
 * Peter.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Lost 2FA codes’ is closed to new replies.

 * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865)
 * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordfence/)
 * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/lost-2fa-codes/#post-14002108)
 * Status: resolved