Title: Lost 2FA
Last modified: April 4, 2023

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# Lost 2FA

 *  Resolved [Jim McLaughlin](https://wordpress.org/support/users/jimmcl61/)
 * (@jimmcl61)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/lost-2fa/)
 * Hello,
 * New phone. Forgot to back up authenticator. Looking for the method to recover
   2FA to Wordfence.
 * So sorry for the bother.

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfjanet](https://wordpress.org/support/users/wfjanet/)
 * (@wfjanet)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/lost-2fa/#post-16626828)
 * Hi [@jimmcl61](https://wordpress.org/support/users/jimmcl61/),
 * Thank you for reaching out.
 * I’ll be happy to provide you with instructions on how to get back into your site.
   There are two ways to get back into the site.
 * The first way is if you have added the site in Wordfence Central (a free site
   management tool in your account on wordfence.com):
    - Login to Wordfence.com and look for the Configuration tab.
    - Click the gear icon at the end of the row that the site you need to access
      is on.
    - Scroll down to the Login Security Options section and expand it by clicking
      the small black arrow to the right.
    - In the section that says “Whitelisted IP addresses that bypass 2FA”, add your
      public-facing IP address.
      _**NOTE: **[You can get your public-facing IP by clicking this link](https://www.whatsmyip.org/)._
    - Scroll back to the top of the screen and save the changes.
    - You should now be able to log in to your site with just a username and password.
 * If you haven’t added your site to Wordfence Central follow these steps:
    - Please use FTP/SFTP — or any file manager your web host provides via their
      administration panel.
    - Look inside the **/wp-content/plugins/** directory and rename the **wordfence**
      directory to **wordfence.bak**. This will deactivate Wordfence and allow you
      to log in without the 2FA code.
    - Once you have logged in to your WordPress admin, you can name the folder back
      to **wordfence** again.
    - Go to your user profile and add 2FA back to your account, making sure to download
      the backup codes in case of problems in the future.
 * If you have any other trouble logging in feel free to reach out here.
   Thanks,
   Janet

Viewing 1 replies (of 1 total)

The topic ‘Lost 2FA’ is closed to new replies.

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## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)

 * 1 reply
 * 2 participants
 * Last reply from: [wfjanet](https://wordpress.org/support/users/wfjanet/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/lost-2fa/#post-16626828)
 * Status: resolved