Title: Lost all Customization
Last modified: June 11, 2021

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# Lost all Customization

 *  Resolved [cles20](https://wordpress.org/support/users/cles20/)
 * (@cles20)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/lost-all-customization/)
 * We are attempting to adjust our colours & logos. I click Appearance & the menu
   expands, I click Customize. The screen shows the customize menu. But I am ONLY
   the option to customize widgets. No Menus, No Topography, Not Header page, Customize
   CSS, Nothing. If I expand the widget option, I am told “Your theme has 25 widget
   areas, but this particular page doesn’t display them. You can navigate to other
   pages on your site while using the Customizer to view and edit the widgets displayed
   on those pages.”
    That is all that appears & now our logo can not be replace 
   nor our colours updated..
 * We have Blossom Spa pro. We did not renew our package but this *just* changed&
   it expired in April.
 * Any thoughts?? This is fairly urgent.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flost-all-customization%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Rara Themes Support](https://wordpress.org/support/users/rarathemesupport/)
 * (@rarathemesupport)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/lost-all-customization/#post-14544721)
 * Hi [@cles20](https://wordpress.org/support/users/cles20/),
 * Do you mean that your site customizer is not displaying any options to customize
   your site?
 * If so then sometimes, this issue is seen due to some plugin conflict.
 * Can you please try deactivating all the plugins except the recommended plugins
   and hard reload ( Ctrl+ Shift + R ) your site by clearing the cache? If this 
   fixes the issue, activate the essential plugins one by one and check your site
   at the same time to find the conflicting plugin.
 * If this doesn’t resolve the issue, kindly let us know.
 * Best regards!
 *  [blossomthemessupport](https://wordpress.org/support/users/blossomthemessupport/)
 * (@blossomthemessupport)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/lost-all-customization/#post-14544728)
 * Hi [@cles20](https://wordpress.org/support/users/cles20/),
 * Do you mean that your site customizer is not displaying any options to customize
   your site?
 * If so then sometimes, this issue is seen due to some plugin conflict.
 * Can you please try deactivating all the plugins except the recommended plugins
   and hard reload ( Ctrl+ Shift + R ) your site by clearing the cache? If this 
   fixes the issue, activate the essential plugins one by one and check your site
   at the same time to find the conflicting plugin.
 * If this doesn’t resolve the issue, kindly let us know.
 * Best regards!
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 12 months ago](https://wordpress.org/support/topic/lost-all-customization/#post-14545289)
 * Side note: [@blossomthemessupport](https://wordpress.org/support/users/blossomthemessupport/)
   [@rarathemesupport](https://wordpress.org/support/users/rarathemesupport/) Don’t
   mix up your many accounts again, you could be banned for multiple accounts.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 12 months ago](https://wordpress.org/support/topic/lost-all-customization/#post-14545293)
 * > We have Blossom Spa pro
 * [@cles20](https://wordpress.org/support/users/cles20/) For pro or commercial 
   product support please contact the developer directly on their site. This includes
   any pre-sales topics as well.
 * As the developer is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Lost all Customization’ is closed to new replies.

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## Tags

 * [appearance](https://wordpress.org/support/topic-tag/appearance/)

 * 4 replies
 * 4 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/lost-all-customization/#post-14545293)
 * Status: resolved