Title: Lost data
Last modified: March 19, 2021

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# Lost data

 *  Resolved [jcorbalan](https://wordpress.org/support/users/jcorbalan/)
 * (@jcorbalan)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/lost-data-14/)
 * Hello,
 * A few days ago we had a problem with our site and we had to restore it from backup.
   After restore we lost all jetpack metrics and now we don’t know how to recover
   it.
 * We don’t know if jetpack plugin was working alone (without any connection), connected
   to wordpress.com or connected to jetpack site. Is there any way to know it and
   which account were we using?
 * Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [julioalpa](https://wordpress.org/support/users/julioalpa/)
 * (@julioalpa)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/lost-data-14/#post-14211979)
 * Hi, we have same issue.
 *  Plugin Contributor [Karen Attfield](https://wordpress.org/support/users/wpkaren/)
 * (@wpkaren)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/lost-data-14/#post-14232922)
 * Hi [@jcorbalan](https://wordpress.org/support/users/jcorbalan/)
 * We can certainly help with this – it sounds like what may have happened is that
   the unique blog ID that Jetpack uses to identify your site has changed. This 
   can happen if there is a slight change to your URL, but also depending on how
   your site was restored this may have also caused some confusion in terms of Jetpack
   settings. If we can find out what your current site URL is we’ll be able to look
   into this further, as well as identify which account it would have been linked
   to.
 * Could you please post your site URL here so that we can have a look?
 * If you want it to remain private, you can also contact us [via this contact form](https://jetpack.com/contact-support/?rel=support&hpi=1).
   If you choose to reach out directly, please include a link to this thread.
 * [@julioalpa](https://wordpress.org/support/users/julioalpa/) the same would apply
   to you – however if you are happy to share your URL in the forums could you please
   open a new support thread so we can help you separately?
 * [https://wordpress.org/support/plugin/jetpack#new-post](https://wordpress.org/support/plugin/jetpack#new-post)
 * Thank you!
 *  Thread Starter [jcorbalan](https://wordpress.org/support/users/jcorbalan/)
 * (@jcorbalan)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/lost-data-14/#post-14235980)
 * Thanks for your answer. We have mor info about that:
 * – We made copy of the web in a subdirectory to start testing and finally we found
   the right wordpress.com account
 * – the problem now is the right info are now displayed on the test page but not
   in the right one. How can we change the right info on the good site?
 * The good one (with bad data) is markandoestilo.com
    The copy (with the right 
   data) is markando.yeswetap.com
 * Thanks in advance.
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [5 years, 2 months ago](https://wordpress.org/support/topic/lost-data-14/#post-14256176)
 * Hi [@jcorbalan](https://wordpress.org/support/users/jcorbalan/)
 * Can you check the stats on markandoestilo.com now and see if they are correct?
 *  Thread Starter [jcorbalan](https://wordpress.org/support/users/jcorbalan/)
 * (@jcorbalan)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/lost-data-14/#post-14299420)
 * Sorry for the delay!
 * It worked, thanks a lot!!!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Lost data’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [jcorbalan](https://wordpress.org/support/users/jcorbalan/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/lost-data-14/#post-14299420)
 * Status: resolved