Title: Lost data Last modified: September 23, 2024 --- # Lost data * Resolved [pollyp](https://wordpress.org/support/users/polipole/) * (@polipole) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/) * For some reason some of the orders with the coupon have disappeared and from 339,26 it went down to €188,28. The affiliate user is pretty upset and wants to have this cleared ASAP. How can we recover the lost data and why did it happen in the first place? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flost-data-16%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18034745) * Hi, * Was the order removed from your website, or is it that it has just disappeared from the affiliate dashboard? * Could you check the order status is set to one that is set to show on the affiliate dashboard in the plugins general settings? [https://i.gyazo.com/2887b1229306ad23b694391bcb3f293c.png](https://i.gyazo.com/2887b1229306ad23b694391bcb3f293c.png) * Thread Starter [pollyp](https://wordpress.org/support/users/polipole/) * (@polipole) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18035592) * The orders were not removed from the website. When looking at the affiliate user it says 13 referrals but when you click on the dashbord it then only shows 8 * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18035659) * I see, is the order status for all those orders set to one that is shown on the affiliate dashboard? * This is configured in the plugins general settings: [https://i.gyazo.com/2887b1229306ad23b694391bcb3f293c.png](https://i.gyazo.com/2887b1229306ad23b694391bcb3f293c.png) * Thread Starter [pollyp](https://wordpress.org/support/users/polipole/) * (@polipole) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18035898) * It all looks correct. The coupon has been renamed and it looks like it has lost the previous track record. How can we make it sow? * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18035909) * Renaming the coupon would indeed refresh the statistics, since the data shown on the dashboard is tied to the coupon name. * Feel free to email us here for further assistance and we’ll see if we can help you further: [https://couponaffiliates.com/contact-form/](https://couponaffiliates.com/contact-form/) * Thread Starter [pollyp](https://wordpress.org/support/users/polipole/) * (@polipole) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18043252) * Same problem, different user. Brand new coupon but orders are not showing [https://www.polipole.com/affiliates?couponid=ERICAFUCA-7350](https://www.polipole.com/affiliates?couponid=ERICAFUCA-7350) * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18043325) * Hi, * Please could you ensure the news orders are set to one that you have selected in the plugin settings? * See here for details: [https://couponaffiliates.com/docs/select-which-order-statuses-to-show-on-the-affiliate-dashboard/](https://couponaffiliates.com/docs/select-which-order-statuses-to-show-on-the-affiliate-dashboard/) * Please check that the new orders did indeed use the coupon “ERICAFUCA”. * Feel free to email us here for further assistance and we’ll see if we can help you further: [https://couponaffiliates.com/contact-form/](https://couponaffiliates.com/contact-form/) * Thread Starter [pollyp](https://wordpress.org/support/users/polipole/) * (@polipole) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18053619) * It looks like there’s a significant delay in the update of the dashboard. I can now see orders from Sept 28 * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18053746) * Hi, * The dashboard should update instantly as soon as orders are placed. * Please could you ensure the news orders are set to one that you have selected in the plugin settings? See here for details: [https://couponaffiliates.com/docs/select-which-order-statuses-to-show-on-the-affiliate-dashboard/](https://couponaffiliates.com/docs/select-which-order-statuses-to-show-on-the-affiliate-dashboard/) * If you have any caching or performance plugins enabled, could you try clearing the cache or excluding the dashboard page from caching? * For further assistance please email us via this form, and we’ll see if we can help you further: [https://couponaffiliates.com/contact-form/](https://couponaffiliates.com/contact-form/) Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Lost data’ is closed to new replies. * ![](https://ps.w.org/woo-coupon-usage/assets/icon-128x128.png?rev=3157888) * [Coupon Affiliates – Affiliate Plugin for WooCommerce](https://wordpress.org/plugins/woo-coupon-usage/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-coupon-usage/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-coupon-usage/) * [Active Topics](https://wordpress.org/support/plugin/woo-coupon-usage/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-coupon-usage/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-coupon-usage/reviews/) ## Tags * [lost data](https://wordpress.org/support/topic-tag/lost-data/) * 9 replies * 2 participants * Last reply from: [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/lost-data-16/#post-18053746) * Status: resolved