Title: Lost data after update?
Last modified: February 15, 2018

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# Lost data after update?

 *  [tpw8406](https://wordpress.org/support/users/tpw8406/)
 * (@tpw8406)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/lost-data-after-update/)
 * With big surprise we noted that ALL settings for the “salesforce-wordpress-to-
   lead” add-on are gone.
    Our service provider confirms that he has not executed
   any manual updates or other servicing on our wordpress homepage. They suspect
   that an automatic update (?) may have corrupted our existing settings for this
   add-on.
 * Anyone experiencing the same effect?
    How to solve without re-entering all settings??
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flost-data-after-update%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/)
 * (@nickciske)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/lost-data-after-update/#post-9979900)
 * Like many plugins, all the settings are stored in a single option so this can
   happen.
 * Some hosts trim/delete large auto-loaded options.
 * Some search/replace operations can corrupt options.
 * Sometimes options get corrupted for other reasons, but I’ve never heard of an
   automatic update breaking the option data.
 * Is there data in the `salesforce2` option? Does it still exist?
 * I assume you have a backup of your site? All you need to do is remove the corrupted
   option and replace it with the backed up option data.
 * An export/import is on the roadmap. Adding a backup of the option data might 
   be something worth looking in to (though the v3 branch, which I’ll release someday)
   uses posts/post_meta to avoid these issues.
 * If you want assistance restoring the data from a backup, let us know:
    [https://luminfire.com/support/premium-plugin-support/](https://luminfire.com/support/premium-plugin-support/)
 *  [garymull](https://wordpress.org/support/users/garymull/)
 * (@garymull)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/lost-data-after-update/#post-10155211)
 * Nick, We experienced same issue. Not sure what the trigger event was –only discovered
   after I noticed a plugin message stating org ID not set. We’ve been using the
   plugin for years without issue – great solution but could use details on the 
   correct files and actions required to restore.
 * Thanks
    Gary
 *  Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/)
 * (@nickciske)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/lost-data-after-update/#post-10155223)
 * To restore from a previous state:
 * 1. Find a backup with an intact salesforce2 option in the wp_options table
    2.
   Using PhpMyAdmin, SequelPro, etc. paste the old data over the new data. 3. Commit
   your change. 4. That should do it…

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Lost data after update?’ is closed to new replies.

 * ![](https://ps.w.org/salesforce-wordpress-to-lead/assets/icon-256x256.png?rev
   =2316786)
 * [Brilliant Web-to-Lead for Salesforce](https://wordpress.org/plugins/salesforce-wordpress-to-lead/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/salesforce-wordpress-to-lead/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/)
 * [Active Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/reviews/)

## Tags

 * [lost settings](https://wordpress.org/support/topic-tag/lost-settings/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * 3 replies
 * 3 participants
 * Last reply from: [Nick Ciske](https://wordpress.org/support/users/nickciske/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/lost-data-after-update/#post-10155223)
 * Status: not resolved