Title: Lost Orders Last modified: December 20, 2018 --- # Lost Orders * Resolved [Shaefercd](https://wordpress.org/support/users/shaefercd/) * (@shaefercd) * [7 years, 5 months ago](https://wordpress.org/support/topic/lost-orders/) * When I looked this morning, it was good an hour later…Looks like Woocommerce just updated and now I cannot see my orders in the ALL tab. I can still see them in the individual tabs like Complete, Processing etc… but not all of them in the ALL tab. What happened and how do I fix it? * BTW, I just processed and order and it did go through so, at least I am not missing any orders 5 days before Christmas * Status Report: * ``` ### WordPress Environment ### Home URL: https://sillygoatssoap.com Site URL: https://sillygoatssoap.com WC Version: 3.5.2 Log Directory Writable: ✔ WP Version: 5.0.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 5.6.39 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.59.0 OpenSSL/1.0.2q SUHOSIN Installed: – MySQL Version: 5.6.40-84.0-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.5.2 WC Database Prefix: wp_ Total Database Size: 166.41MB Database Data Size: 126.59MB Database Index Size: 39.82MB wp_woocommerce_sessions: Data: 31.63MB + Index: 0.66MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_items: Data: 0.60MB + Index: 0.31MB wp_woocommerce_order_itemmeta: Data: 4.45MB + Index: 2.78MB wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB 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+ Index: 0.00MB wp_newsletter_stats: Data: 0.00MB + Index: 0.00MB wp_nextend_smartslider_layouts: Data: 0.00MB + Index: 0.00MB wp_nextend_smartslider_sliders: Data: 0.00MB + Index: 0.00MB wp_nextend_smartslider_slides: Data: 0.00MB + Index: 0.00MB wp_nextend_smartslider_storage: Data: 0.13MB + Index: 0.01MB wp_options: Data: 3.45MB + Index: 0.19MB wp_postmeta: Data: 7.52MB + Index: 8.03MB wp_posts: Data: 5.52MB + Index: 0.52MB wp_termmeta: Data: 0.20MB + Index: 0.04MB wp_terms: Data: 0.06MB + Index: 0.03MB wp_term_relationships: Data: 0.08MB + Index: 0.05MB wp_term_taxonomy: Data: 0.06MB + Index: 0.06MB wp_usermeta: Data: 2.52MB + Index: 3.03MB wp_users: Data: 0.17MB + Index: 0.17MB wp_wap_nex_forms: Data: 0.02MB + Index: 0.00MB wp_wap_nex_forms_meta: Data: 0.02MB + Index: 0.00MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB wp_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB 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Data: 0.00MB + Index: 0.00MB wp_wfStatus: Data: 0.21MB + Index: 0.08MB wp_wfThrottleLog: Data: 0.00MB + Index: 0.00MB wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB wp_wpbackitup_job_control: Data: 0.00MB + Index: 0.00MB wp_wpbackitup_job_items: Data: 1.30MB + Index: 0.16MB wp_wpbackitup_job_tasks: Data: 0.00MB + Index: 0.00MB wp_WP_SEO_404_links: Data: 0.54MB + Index: 0.32MB wp_WP_SEO_Cache: Data: 0.00MB + Index: 0.00MB wp_WP_SEO_Redirection: Data: 0.00MB + Index: 0.01MB wp_WP_SEO_Redirection_LOG: Data: 0.26MB + Index: 0.02MB wp_wysija_campaign: Data: 0.00MB + Index: 0.00MB wp_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB wp_wysija_custom_field: Data: 0.00MB + Index: 0.00MB wp_wysija_email: Data: 0.74MB + Index: 0.00MB wp_wysija_email_user_stat: Data: 0.04MB + Index: 0.04MB wp_wysija_email_user_url: Data: 0.00MB + Index: 0.01MB wp_wysija_form: Data: 0.00MB + Index: 0.00MB wp_wysija_list: Data: 0.00MB + Index: 0.00MB wp_wysija_queue: Data: 0.00MB + Index: 0.00MB wp_wysija_url: Data: 0.00MB + Index: 0.00MB wp_wysija_url_mail: Data: 0.00MB + Index: 0.00MB wp_wysija_user: Data: 0.12MB + Index: 0.07MB wp_wysija_user_field: Data: 0.00MB + Index: 0.00MB wp_wysija_user_history: Data: 0.00MB + Index: 0.00MB wp_wysija_user_list: Data: 0.02MB + Index: 0.04MB ### Post Type Counts ### acf: 1 attachment: 692 campaign: 1 easingslider: 1 fusion_template: 1 ig_campaign: 4 ig_message: 5 mc4wp-form: 2 ml-slider: 2 nav_menu_item: 66 page: 42 post: 23 product: 88 product_variation: 117 revision: 478 shop_coupon: 18 shop_order: 2069 shop_order_refund: 29 slide: 3 wooframework: 3 wpcf7_contact_form: 2 wysijap: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (32) ### 404 to 301: by Joel James – 3.0.1 Ad Inserter: by Igor Funa – 2.4.4 Akismet Anti-Spam: by Automattic – 4.1 All In One SEO Pack: by Michael Torbert – 2.10.1 All-in-One WP Migration: by ServMask – 6.81 amr shortcode any widget: by anmari – 3.6 Contact Form 7 Honeypot: by Nocean – 1.13 Contact Form 7 MailChimp Extension: by Renzo Johnson – 0.4.50 Contact Form 7: by Takayuki Miyoshi – 5.1.1 Duplicator: by Snap Creek – 1.3.0 Easing Slider: by Matthew Ruddy – 3.0.8 Feed & LikeBox For Facebook: by Weblizar – 2.7.8 Fusion Builder: by ThemeFusion – 1.7.2 Fusion Core: by ThemeFusion – 3.7.2 MailChimp for WordPress: by ibericode – 4.3.2 Really Simple CAPTCHA: by Takayuki Miyoshi – 2.0.1 Simple 301 Redirects: by Scott Nellé – 1.07 Code Embed: by David Artiss – 2.3.2 USPS (BASIC) WooCommerce Shipping: by AdaptXY – 1.2.5 – Not tested with the active version of WooCommerce WooCommerce Checkout Manager: by Visser Labs – 4.2.3 – Not tested with the active version of WooCommerce WooCommerce MX Merchant Payments: by Hot Coffey Design – 1.7.3 – Not tested with the active version of WooCommerce WooCommerce Simplify Commerce Gateway: by – 1.0.4 – Not tested with the active version of WooCommerce WooCommerce MailChimp: by Saint Systems – 2.1.12 – Not tested with the active version of WooCommerce WooCommerce Square: by WooCommerce – 1.0.34 WooCommerce: by Automattic – 3.5.2 WooDojo: by WooThemes – 1.5.4 Wordfence Security: by Wordfence – 7.1.18 WordPress Importer: by wordpressdotorg – 0.6.4 WP Fastest Cache: by Emre Vona – 0.8.8.8 WP Menu Cart: by Jeremiah Prummer Ewout Fernhout – 2.7.3 WP Store Locator: by Tijmen Smit – 2.2.19 WP Video Lightbox: by Tips and Tricks HQ Ruhul Amin – 1.8.8 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #8 - /shop/ Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: #120 - /terms-conditions/ ### Theme ### Name: Avada Version: 5.7.2 Author URL: http://themeforest.net/user/ThemeFusion Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou.php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flost-orders%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [7 years, 5 months ago](https://wordpress.org/support/topic/lost-orders/#post-11013015) * Hi [@shaefercd](https://wordpress.org/support/users/shaefercd/) * Orders aren’t showing up consistently in WooCommerce after updating to WordPress 5.0.2 due to a bug introduced with that update. Here’s the issue if you’d like more background information: [https://github.com/woocommerce/woocommerce/issues/22271](https://github.com/woocommerce/woocommerce/issues/22271) * You can temporarily work around this by adding the snippet mentioned here to your (child) theme’s functions.php file, or to a code snippet manager: [https://github.com/woocommerce/woocommerce/issues/22271#issuecomment-448883316](https://github.com/woocommerce/woocommerce/issues/22271#issuecomment-448883316) * You can still use the status filters to view orders via Completed / Processing etc * Plugin Contributor [Claudio Sanches](https://wordpress.org/support/users/claudiosanches/) * (@claudiosanches) * [7 years, 5 months ago](https://wordpress.org/support/topic/lost-orders/#post-11013467) * Fixed on WooCommerce 3.5.3, you just need to update in order to fix it. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Lost Orders’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [woocommerce orders](https://wordpress.org/support/topic-tag/woocommerce-orders/) * 2 replies * 3 participants * Last reply from: [Claudio Sanches](https://wordpress.org/support/users/claudiosanches/) * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/lost-orders/#post-11013467) * Status: resolved