Title: “lost password” function not working
Last modified: August 18, 2016

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# “lost password” function not working

 *  [fodden](https://wordpress.org/support/users/fodden/)
 * (@fodden)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/)
 * I tested the “lost password” function on the login page for my weblog and couldn’t
   get it to work. I logged out and then clicked the “lost password” button; when
   prompted I entered my username and the email in the Authors and Users sub panel;
   I clicked the “retrieve password” button but WP told me: “Sorry, that user does
   not seem to exist in our database. Perhaps you have the wrong username or e-mail
   address? Try again.” Thing is, all the data was correct: I was able to log in
   using the same username.
 * Any ideas what’s wrong?

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Thread Starter [fodden](https://wordpress.org/support/users/fodden/)
 * (@fodden)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237434)
 * bump
 *  [Mark (podz)](https://wordpress.org/support/users/podz/)
 * (@podz)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237443)
 * I have a page here that will help if you have access to phpmyadmin:
    [http://www.tamba2.org.uk/wordpress/phpmyadmin/](http://www.tamba2.org.uk/wordpress/phpmyadmin/)
 *  Thread Starter [fodden](https://wordpress.org/support/users/fodden/)
 * (@fodden)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237481)
 * Thanks, podz. I can log in okay, so I’ll save your tut for another day when I
   really screw up.
 * No, this is a problem with WP: the lost password retrieve function simply doesn’t
   recognize registered users. Anyone have an idea why?
 *  Thread Starter [fodden](https://wordpress.org/support/users/fodden/)
 * (@fodden)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237539)
 * bump
 * Sorry to keep bumping, but wow you sink fast here…
 * Does no one have a clue about why my password retrieve function can’t “see” that
   a user is registered? I could use help here.
 * thanks.
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237541)
 * Create a new v1.5.1.3 blog, make no modifications, leave the theme at the Default
   Theme, and do not install any plugins. Can you re-produce the incident?
 *  [Mark (podz)](https://wordpress.org/support/users/podz/)
 * (@podz)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237543)
 * fodden – a link to your blog.
 * Allow registration. One of us can then register, login, logout, and try the pw
   thing.
 *  Thread Starter [fodden](https://wordpress.org/support/users/fodden/)
 * (@fodden)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237555)
 * Many thanks, podz and macmanx, for replying.
 * Podz, I’ve allowed registration at [http://www.slaw.ca](http://www.slaw.ca)
 * Macmanx, when I’ve got a moment this week I’ll do as you suggest and let you 
   know the results.
 * Thanks again.
 *  [Mark (podz)](https://wordpress.org/support/users/podz/)
 * (@podz)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237556)
 * Odd.
    I see what you mean.
 * I DO exist or it would not let me login, so a query is going wrong.
 * Try:
    1. Saving the wp-login.php that you have modified, deleting the one on 
   the server then uploading a regular version of the file. Does the problem happen
   then ? Is not, it’s your file.
 * 1. Deleting then re-uploading all the files in /wp-admin and /wp-includes. You
   must delete first, not overwrite. Save any you have modified but only upload 
   original WP files. Do not use any modified files until you’ve tested.
    Does the
   problem happen then ? If yes …… post back 🙂
 *  Thread Starter [fodden](https://wordpress.org/support/users/fodden/)
 * (@fodden)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237558)
 * Thanks once again, podz. I’ll do as you suggest and let you (this thread) know.
 * S.
 *  [luhmann](https://wordpress.org/support/users/luhmann/)
 * (@luhmann)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237632)
 * I’m having the same issue. I’ve not modified anything outside of the theme and
   plugin folders (except the .htaccess file). Reset isn’t working. I’ll try PHPmyAdmin
   to see if that works (looks like it should.)
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [20 years, 10 months ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237633)
 * [http://codex.wordpress.org/FAQ_Troubleshooting#E-mailed_passwords_are_not_being_received](http://codex.wordpress.org/FAQ_Troubleshooting#E-mailed_passwords_are_not_being_received)
 *  [jhfarr](https://wordpress.org/support/users/jhfarr/)
 * (@jhfarr)
 * [20 years ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237723)
 * Yo Podz: Your tutorial says one MUST delete “everything” in the wp-content/cache
   directory afterwards. Seems like there’s an awful lot in there. I didn’t want
   to take that step, and guess what? It all works perfectly (I changed my password).
 * What gives?

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘“lost password” function not working’ is closed to new replies.

## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [lost](https://wordpress.org/support/topic-tag/lost/)
 * [password](https://wordpress.org/support/topic-tag/password/)
 * [retrieve](https://wordpress.org/support/topic-tag/retrieve/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 12 replies
 * 5 participants
 * Last reply from: [jhfarr](https://wordpress.org/support/users/jhfarr/)
 * Last activity: [20 years ago](https://wordpress.org/support/topic/lost-password-function-not-working/#post-237723)
 * Status: not resolved

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