Hi there! I’d recommend using the new Analytics reports, as they are more accurate, more consistent, and have fewer bugs than the old reports under WooCommerce > Reports. You can see these new reports in the Analytics menu in your dashboard.
I’d also recommend installing the standalone WooCommerce Admin plugin, as that typically gets the latest updates before the WooCommerce Core plugin.
I use it at this moment but the issue is the same. I don’t have analytics from january to may of 2020…
Does it have to do with migrating the folder web within the same hosting? Use a plug-in to create the development environment that creates a copy of everything, including the database.
In the old store if that data comes out in that period, but in the new one it does not go out
IT is possible to export the data analytics from the old site and import to the new? Or something else but we need to keep all the data of the store
Hi @cristianmontesinosdigital. Thanks for the additional info. To clarify, are you saying that the sales data was imported to the current site? If so, have you used the “Import historical data” functionality in the Analytics reports? You can find this in Analytics > Settings.
No. But if I canción export the data of the selected date of the old si te? Is this possible? IT may solv the problem
For clarify. We don’t import nothing. We’ve got the store on the domain tienda.luciamipediatra.com and just move the folder and change the domain url to http://www.luciamipediatra.com/tienda
In the old site we can see the report of these two products from January to may. But on the new site appears like in the screenshot.
So we want to recover this lost data.
Hi @cristianmontesinosdigital, thanks for the clarification. When you say you “moved the folder,” which folder are you referring to, exactly? Do you mean you copied your old site’s home directory to a new location? So now there is an old site and a new site?
I don’t think it’s possible to import and export just reporting data. That is built from the sales data that exists in your database.
Speaking of which, are the orders for January-May for these two products (not the reports, but the actual orders themselves in WooCommerce > Orders) still present on your site?
About the new location. We just export all the shop data and import it into the new site.
About the products from january-may, we’ve got it in orders, we can see it there, but this orders of this 2 products, don’t appear on the reports :/
Hi @cristianmontesinosdigital. Thanks for the clarification. When you say:
We just export all the shop data and import it into the new site.
What do you mean, exactly? How was this export/import performed?
Firstly we use Advanced Order Export For WooCommerce to export all the orders data, and also Product CSV Import Export (BASIC) to export the products.
Then we import both files to the new site.
Ah, OK. My guess is that there’s something in the migration process that didn’t happen properly. My recommendation would be to try to import those orders again. There are other free order migration tools out there as well, so it might make sense to try one of those if the same problem happens again.
So, can i reimport the only the orders which don’t appear in the data report? What will happen with the orders, will be overwrite him?
Hi @cristianmontesinosdigital. Does the import plugin have any guidance on what to do about imports that go wrong? If it has a way to “undo” the import, I would use that. If not, I’m not sure exactly what would happen if it tried to import orders with IDs that already existed. This would likely depend on how the import plugin was set up.
Iv’e got the solution!
The ID of the product order is different to the real product, It seems that in the import the product ID changes by any reason.
I can update de orders with the new product ID and this solve the problem of the “delete status” of the product in the order.
But im not sure if when I change all the orders, will appears on the report data
Good detective work @cristianmontesinosdigital! Updating an order should trigger the reports to refresh, yes. Let us know if that doesn’t happen.
