Title: Lost Stats Data
Last modified: August 21, 2016

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# Lost Stats Data

 *  Resolved [Rocket1j](https://wordpress.org/support/users/rocket1j/)
 * (@rocket1j)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/lost-stats-data-1/)
 * Not sure what happened … but lost stats from July – December. Any thoughts on
   how we can fix?
 * Thanks!
 * [http://www.promotersnewsletter.com](http://www.promotersnewsletter.com)
 * [http://wordpress.org/plugins/jetpack/](http://wordpress.org/plugins/jetpack/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [12 years, 5 months ago](https://wordpress.org/support/topic/lost-stats-data-1/#post-4467151)
 * I had a look at your site, and it doesn’t seem to be properly connected to WordPress.
   com at the moment. That’s also probably what happened between July and December,
   and for this reason no stats were recorded in that period.
 * Could you go to the Jetpack menu in your dashboard, and disconnect then reconnect
   to WordPress.com thanks to the button in the top right corner?
    Let me know once
   it’s done and I’ll check that the stats tracking code is back on your site.
 *  Thread Starter [Rocket1j](https://wordpress.org/support/users/rocket1j/)
 * (@rocket1j)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/lost-stats-data-1/#post-4467152)
 * All set.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [12 years, 5 months ago](https://wordpress.org/support/topic/lost-stats-data-1/#post-4467154)
 * Everything looks great now. Your site is properly connected to WordPress.com,
   the Stats tracking code is there at the bottom of all pages of your site, and
   visits are recorded properly.
 * If you experience similar issues in the future, try checking the Jetpack menu
   to make sure your site is still connected to WordPress.com.
 *  Thread Starter [Rocket1j](https://wordpress.org/support/users/rocket1j/)
 * (@rocket1j)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/lost-stats-data-1/#post-4467158)
 * The user is telling me that the stats from July – December are still not displaying
   in the admin.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [12 years, 5 months ago](https://wordpress.org/support/topic/lost-stats-data-1/#post-4467160)
 * That’s correct. Since the tracking code was not present on the site between July
   and December, Jetpack could not track any of your visitors.
 * Now that the code is there, stats are being recorded properly.
 *  Thread Starter [Rocket1j](https://wordpress.org/support/users/rocket1j/)
 * (@rocket1j)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/lost-stats-data-1/#post-4467167)
 * Thanks for the info. Oddly enough until we updated to a new theme on January 
   3 all the stats for July – December were available to us. Where could we find
   that tracking code at to re-implement and have access to those stats?
 * Thanks
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [12 years, 4 months ago](https://wordpress.org/support/topic/lost-stats-data-1/#post-4467168)
 * I investigated a bit more, and found references of an older site of yours, 198.57.189.135/
   ~racingpr/. It seems that was the site URL you used when you first connected 
   Jetpack to WordPress.com.
 * I have made some changes to your Jetpack settings, and you should be able to 
   get your old Stats and Subscribers back by going to the Jetpack menu in your 
   dashboard, and disconnecting / reconnecting to WordPress.com.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Lost Stats Data’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
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 * 7 replies
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/lost-stats-data-1/#post-4467168)
 * Status: resolved