Title: Help with close loading button
Last modified: December 29, 2024

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# Help with close loading button

 *  Resolved [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * (@peopleinside)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/)
 * Hi, how are you? I hope you are well 🙏🍀🌻
   When you have time, with no urgency,
   could I ask just if you have a tip to resolve an issue I’m facing?I tried to 
   use the browser developer console to diagnose the issue also to review all custom
   CSS code I have but without success.
 * I have active the pre loading and the loading. On the pre loading the close X
   button showed works well but it doesn’t work in the loading page.
 * I checked and I was not able to see any CSS code that disable the X button from
   works. I also tried to comment all CSS pointer-events none CSS rule that I have
   and cleared cache without be able to see the button working.
 * I discovered this issue from my mobile device that was not stop to showing loading
   on maybe a slow connection and discovered that X button on the loading was not
   working.
 * Maybe you are more great to see intermediately or quickly what can be the cause.
 * I created a video to show the issue I’m facing. I tried on a demo instance but
   I was not able to replicate so seems to be not an issue from your plugin but..
   in the same time I was not able to find the cause of this issue that I have in
   two blogs.
 * In the video you see I’m stopping manually the page loading after the pre-loader
   to simulate a page frozen but the X button on the loading is not closing the 
   loading. It works for the pre-loading. I cannot find why in the loading screen
   the X button is not working.
 * [Link to the video](https://mbcloud.peopleinside.it/nxtc/index.php/s/g5XzQaTDoE6Rs78)
 * Thank you and happy hollidays 🎄🙏🍀🌟
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flow-priority-help-with-close-loading-button%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Author [CodePeople2](https://wordpress.org/support/users/codepeople2/)
 * (@codepeople2)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18218914)
 * Hello [@peopleinside](https://wordpress.org/support/users/peopleinside/)
 * Please note the loading screen on page A where you click the link is independent
   of the loading screen on page B, the new one. So, you should click the close 
   button on page B. Also, I noted that in mobile there is an element that is positioned
   covering part of the close button. Please try entering the style definition below
   through the “Appearance > Customize > Additional CSS” menu option:
 *     ```wp-block-code
       .lp-close-screen {    z-index: 99999999 !important;}
       ```
   
 * Please purge the website and browse caches before trying again.
 * I appreciate you let me know if the issue is solved.
 * Best regards.
 *  Thread Starter [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * (@peopleinside)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18218925)
 * Hi, it’s nice to hear you, thanks as always for your amazing fast replies!
   I 
   set the rule you told me but unfortunately still not working.
 * Update: Maybe I found the cause. The cause is the plugin [https://wordpress.org/plugins/wp-meteor/](https://wordpress.org/plugins/wp-meteor/)
   I will have to understand how to exclude your plugin from the code optimization.
   I will maybe ask to the other plugin developer. Deactivating WP Meteor seems 
   resolve the issue.
 * I created a support topic [here](https://wordpress.org/support/topic/issue-with-loading-page-with-loading-screen-close-button).
 * In the WP Meteor plugin I have already some exceptions rules:
 *     ```wp-block-code
       codepeople-loading-pagejquery-corejquery-migrate
       ```
   
 * But maybe I need add something else to avoid the closing button to be optimized
   so to be broken.
 * Thank you for your help!
    -  This reply was modified 1 year, 5 months ago by [peopleinside](https://wordpress.org/support/users/peopleinside/).
      Reason: Possibile solution
    -  This reply was modified 1 year, 5 months ago by [peopleinside](https://wordpress.org/support/users/peopleinside/).
      Reason: updates
 *  Plugin Author [CodePeople2](https://wordpress.org/support/users/codepeople2/)
 * (@codepeople2)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18218963)
 * Hello [@peopleinside](https://wordpress.org/support/users/peopleinside/)
 * Could you please try the following modification?
 * Open the “/wp-content/plugins/loading-page/js/loading-page.min.js” file with 
   the text editor of your choice.
 * Go to the piece of code below:
 *     ```wp-block-code
       "click"
       ```
   
 * And edit it as follows:
 *     ```wp-block-code
       "mousedown"
       ```
   
 * Finally, purge the website and browser caches before checking again.
 * Best regards.
 *  Thread Starter [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * (@peopleinside)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18218977)
 * Done and all cache cleared. The issue persist. I need maybe find a way to told
   to WP Meteor to skip loading page optimization.
 *  Plugin Author [CodePeople2](https://wordpress.org/support/users/codepeople2/)
 * (@codepeople2)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18221052)
 * Hello [@peopleinside](https://wordpress.org/support/users/peopleinside/)
 * I installed WP Meteor on my end trying to emulate the issue you are reporting
   and it is not happening on my website. Could you please provide the list of plugins
   installed on your WordPress? You can get it through the “Tools > Site Health”
   menu option and then by pressing the “Copy site info to clipboard” button in 
   the “Info” tab. Additionally, please describe your “WP Meteor” settings so I 
   can configure it the same.
 * Best regards.
 *  Thread Starter [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * (@peopleinside)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18221066)
 * Hi and thank you for your reply.
   I tried also to reproduce on a demo instance
   but I’m not able to replicate even if I have this issue on more websites. I tested
   again on the website where the issue is present and disable WP Meteor and clean
   cache resolve the issue. If cache are not cleared the issue still be there. In
   a demo instance installing WP Meteor and the Loading Page plugin never help me
   to replicate the issue.
 * I can post a list of all plugin I’m using but maybe is not a short list and I
   don’t want this can be a public data that can be sensible and expose in any way
   my website to be less secure.
 * Info required by you are [here](https://www.marcoborla.com/PrivateBin/?b79e1a1bc5e0281a#D2eP7CymY8sCbW1oDjhNgw4iC2zQCC12bBgv5MUTMefP).
   Plugin list on text and screenshot as zip attachment.
 *  Plugin Author [CodePeople2](https://wordpress.org/support/users/codepeople2/)
 * (@codepeople2)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18221075)
 * Hello [@peopleinside](https://wordpress.org/support/users/peopleinside/)
 * Thank you so much. I suspect that the issue may stem from a combination of plugins
   rather than solely from WP Meteor. It appears that you are using other optimization
   and cache management plugins, and this combination could potentially be causing
   the problem. I will install these plugins on my end to investigate the results
   further.
 * Best regards.
 *  Plugin Author [CodePeople2](https://wordpress.org/support/users/codepeople2/)
 * (@codepeople2)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18221125)
 * Hello [@peopleinside](https://wordpress.org/support/users/peopleinside/)
 * Could you please perform a quick test? Navigate to our plugin settings and uncheck
   the “Show loading screen when clicking on link” option. After that, kindly purge
   both the website and browser caches. Once you’ve done that, please let me know
   if the issue persists. Thank you!
 * Best regards.
 *  Thread Starter [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * (@peopleinside)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18221128)
 * Test done and the issue persist.
 *  Plugin Author [CodePeople2](https://wordpress.org/support/users/codepeople2/)
 * (@codepeople2)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18221140)
 * Hello [@peopleinside](https://wordpress.org/support/users/peopleinside/)
 * That’s quite strange. When you uncheck the checkbox, the plugin should not enqueue
   the “links.min.js” file. However, I visited your webpage and noticed that the
   file is still being loaded. Are you certain that your website is not serving 
   the page from a cache? A CDN server might be involved in this.
 * Best regards.
 *  Thread Starter [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * (@peopleinside)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18221143)
 * Hum… From what I know I’m not using a CDN as I have CloudFlare DNS but with proxy
   disabled.
   I’m not using CDN even in the cache plugin because I’m not able to 
   see this working with the current cache plugin.
 * The issue of the X closing button is never happening in the Show loading screen
   when clicking on link. In this case as soon i click a link the loading show the
   X button that if pressed works. The issue is in the X showed after the pre loading..
   so I don’t understand how disable the the Show loading screen when clicking on
   link can help or should help to resolve the issue.
 * I can try to create a demo and when is ready I can email you, this will be safe
   for me. Could I use the contact form present in your website to send this private
   infos for the demo?
 * Otherwise I don’t know how I can help you more with this issue. The only think
   I know is that disable WP Meteor and clean cache resolve the issue but I cannot
   disable WP Meteor or the website will be a lot more slow and degraded also on
   Google. WP Meteor helped to get a better speed and positioning.
 *  Plugin Author [CodePeople2](https://wordpress.org/support/users/codepeople2/)
 * (@codepeople2)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18221152)
 * Hello [@peopleinside](https://wordpress.org/support/users/peopleinside/)
 * I’m trying to find a solution while the WP Meteor team responds to your other
   forum post.
 * Best regards.
 *  Thread Starter [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * (@peopleinside)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18222238)
 * Thank you for all your help. The issue seems is not from your plugin but from
   WP Meteor. Even if you found a way to fix the closing button issue, WP Meteor
   will disable and creating issue on all website menu so I need a fix from WP Meteor.
   Thank you again, I mark this topic as resolved as the issue is not from your 
   plugin 🙂
 * You give a very great support and worked a lot for resolve this issue. Thank 
   you very much!

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Help with close loading button’ is closed to new replies.

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 * [Loading Page with Loading Screen](https://wordpress.org/plugins/loading-page/)
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 * 13 replies
 * 2 participants
 * Last reply from: [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/low-priority-help-with-close-loading-button/#post-18222238)
 * Status: resolved