Title: Mail format errors
Last modified: January 22, 2025

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# Mail format errors

 *  Resolved [anthocnt](https://wordpress.org/support/users/anthocnt/)
 * (@anthocnt)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/mail-format-errors/)
 * Hello,
 * We are encountering an issue with The Events Ticket when enabling emails. Here
   is how they are received by users.
 * Would you know why this is happening? This is a major blocker for our client
 * We sincerely appreciate your help in advance.
 * ![](https://i0.wp.com/i.postimg.cc/NMk2QTRT/i-Screen-Shoter-Discord-250122122507.
   jpg?ssl=1)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmail-format-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Darian](https://wordpress.org/support/users/d0153/)
 * (@d0153)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/mail-format-errors/#post-18260365)
 * Hi [@anthocnt](https://wordpress.org/support/users/anthocnt/)
 * I’m glad you reached out. Let me help you with this one.
 * Upon checking, this seems to be related to an issue that other user is also experiencing.
   Could you try adding the following code snippets, and see if that resolves the
   issue?
 *     ```wp-block-code
       add_filter( 'tec_tickets_emails_template_args', function ( $args ) {	if ( ! empty( $args['json_ld'] ) ) {		unset( $args['json_ld'] );	}	return $args;} );
       ```
   
 * If you’re not familiar with coding, you can use the [Code Snippets](https://wordpress.org/plugins/code-snippets/)
   plugin, which removes the need to add custom snippets to your theme’s functions.
   php file.
 * I hope that helps, and let me know if you have further concerns.
 *  Thread Starter [anthocnt](https://wordpress.org/support/users/anthocnt/)
 * (@anthocnt)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/mail-format-errors/#post-18266943)
 * Thank you it’s working. I still have the 96 at the beginning.. but the json ld
   is fixed!
 *  Plugin Support [Darian](https://wordpress.org/support/users/d0153/)
 * (@d0153)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/mail-format-errors/#post-18287993)
 * Hi [@anthocnt](https://wordpress.org/support/users/anthocnt/)
 * Thanks for your confirmation and I’m glad that it is now working.
 * If you have a minute, a great review from you would be amazing!
 * [https://wordpress.org/support/plugin/the-events-calendar/reviews/](https://wordpress.org/support/plugin/the-events-calendar/reviews/)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Mail format errors’ is closed to new replies.

 * ![](https://ps.w.org/the-events-calendar/assets/icon-256x256.gif?rev=2516440)
 * [The Events Calendar](https://wordpress.org/plugins/the-events-calendar/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/the-events-calendar/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/the-events-calendar/)
 * [Active Topics](https://wordpress.org/support/plugin/the-events-calendar/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/the-events-calendar/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/the-events-calendar/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Darian](https://wordpress.org/support/users/d0153/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/mail-format-errors/#post-18287993)
 * Status: resolved