Mail problems

  • Resolved falconizer

    (@falconizer)


    1 year, 12 months ago

    Hi, I can’t get supportcandy to send mail to assigned agent. The only people who get emails are the admin and the customer. I’ve tried everything in ticket notifications (I think) 🙂

    The page I need help with: [log in to see the link]

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  • miliighe

    (@miliighe)

    1 year, 11 months ago

    Hello Kent,  

    Sorry for the delayed response.

    Please go to Support > Email Notifications > Ticket Notifications > Change Assignee > Edit > Check if you set any condition > Check the recipient(add Assignee) > Save the changes.

    I hope this will help you. Please feel free to get back to us if you face any issues.

    Thank you.

Viewing 1 replies (of 1 total)

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