Title: Mail problems
Last modified: May 28, 2024

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# Mail problems

 *  Resolved [falconizer](https://wordpress.org/support/users/falconizer/)
 * (@falconizer)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/mail-problems/)
 * Hi, I can’t get supportcandy to send mail to assigned agent. The only people 
   who get emails are the admin and the customer. I’ve tried everything in ticket
   notifications (I think) 🙂
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmail-problems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [miliighe](https://wordpress.org/support/users/miliighe/)
 * (@miliighe)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/mail-problems/#post-17797679)
 * Hello Kent,  
 * Sorry for the delayed response.
 * Please go to Support > Email Notifications > Ticket Notifications > Change Assignee
   > Edit > Check if you set any condition > Check the recipient(add Assignee) >
   Save the changes.
 * I hope this will help you. Please feel free to get back to us if you face any
   issues.
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Mail problems’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [miliighe](https://wordpress.org/support/users/miliighe/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/mail-problems/#post-17797679)
 * Status: resolved